A better customer experience from beginning to end

Our Customer Service Essentials bundle helps you better connect with your employees and customers.

A call center agent uses RingCentral to better connect with a client

Make every customer conversation count

With the advanced functionality of combining RingEX and Live Reports

Customer engagement

Give your customers the kind of service they want—one that will leave a lasting impression.

Team collaboration

Simplify employee communications with messaging, video, phone, and fax, all in one app.

Smart reporting

Get a deeper understanding of how your employees and customers interact to drive better outcomes for your business.

Maximum value

Don’t overpay for features you won’t use. Get only what you need for your growing small business.

The ideal customer experience, starting at €41.99

A complete phone system that delivers value with customer service capabilities

RingEX Standard + Live Reports

Single office, simple workflow

Annual contracts starting at
Per users/month **

Key Features: 

Call queue management

Voice menus and interactive voice response
Simple call routing
On-demand call recording

Real-time analytics

Agent and call queue performance reports
Line of business analytics
Quality-of-service reports


Business phone or free phone numbers
Team messaging
Up to 24-hour video meetings with up to 100 participants
Document sharing and unlimited internet fax
Popular integrations, including Microsoft 365, Google Workspace, Slack, and more
24/7 support

RingEX Premium + Live Reports

Multiple offices, advanced features

Annual contracts starting at
Per users/month **

Key Features: 

Everything in Standard, PLUS

Queue management

Automatic call recording
Advanced call handling
Whisper and barge
User groups
Customised roles and permissions


Popular CRM integrations with Salesforce, Zendesk, and more
Snapshot of the RingCentral work environment during a call connect

Strengthen your customer loyalty

See when a customer comes into a queue, how long they waited, who they were routed to, engagement time, and the outcomes for pinpointing areas of improvement.

Monitor and coach your team by listening in on customer interactions, where you can discreetly chat with your rep without the customer knowing, join the chat, or take over any calls when necessary.

Create customized dashboards with real-time and historical insights to track team performance and how your customers interact with your business. 

Manage only one bill for all of your employee and customer communications with dedicated support.

What do you get with Customer Service Essentials?

Team and customer interactions from a single phone system

Business phone system

An award-winning phone system that is easy to use, but powerful enough to grow with your business.

Unlimited messaging

Break free from your inbox with built-in messaging for chatting, sharing files, and managing tasks with your team.

Video meetings

Meet like you’re face-to-face with powerful in-meeting capabilities for optimised collaboration.

Deeper insights to how your employees and customer engage

Queue management

Monitor queues and set up interactive voice response (IVR) and automatic call distribution (ACD) to route calls to the right customer representative.

Customer rep monitoring

Manage and coach each reps’ performance to ensure they’re providing your customers with the best experience.

Customised dashboards

Track the performance of customer representatives with KPIs, trends, and more without the need for technical expertise.

Bring the best experience to your customers

Our experts are ready to help. 

Customer stories

Find out how customers are simplifying communications and strengthening customer service

Mr. Delivery's customer service improved with the RingCentral's real-time analytics


Mr. Delivery

“Live Reports has helped improve customer services at Mr. Delivery by providing timely measurements of agents performance.”

NakedWines cater their customer's specific concerns through RingCentral's call queue management



“We ask customers to select from a short list what they are calling for: to place an order, join as an Angel, to track a shipment or any other queries. This way we can direct their calls to a specific queue where we can best handle their inquiry.”

Google logo
Hubspot logo
Zendesk logo
Salesforce logo
Mailchimp logo


Simplify your workflows

Customer Service Essentials integrates with over 300 apps like Google, Hubspot, Zendesk, Salesforce, and more.

Looking for a full contact centre solution?

Get started with Customer Service Essentials