A flawless experience for you and your customers
Pre-sales and go-to-market
Our winning playbook is yours with joint go-to-market motions, co-selling, and Channel Harmony.
From self-serve to full-serve
We ensure every customer has a successful implementation and onboarding experience.
Easy lifecycle management
Use customer insights and AI modeling to drive product adoption and uncover revenue opportunities.
A seamless and easy journey to the cloud
A perfectly orchestrated customer experience
Customer Journey Timeline - Plain text Version
Part 1: Marketing and Pre-Sales
- Step 1: RingCentral team launches Joint ABM and BDR programs
- Step 2: Service provider begins Deal Registrations
- Step 3: RingCentral team begins Co-Selling, SE and RFPs, as Service Provider Deal Registrations comes to a close.
- Step 4: Service Provider begins Contact and ordering process
- Step 5: Customers Self-Serve to Activate Accounts on Pre-provisioned devices
Part 2: Customer Deployment
- Step 1: RingCentral team provides professional services deployment
Part 3: Post Sales
- Step 1: Customers self-serve the knowledge base
- Step 2: RingCentral team provides Enterprise+ support
- Step 3: RingCentral team helps with Lifecycle management
- Step 4: Service provider provides Billing and Tier 1 Support
- Step 5: RingCentral Team provides Tier 2 and Tier 3 Support
Accelerate your sales and marketing
Ensure your sales team is successful from Day 1 with a full toolkit of go-to-market campaigns backed by a global sales and marketing team.
Utilise online and live training courses to teach sales teams how to position solutions, differentiate against competition, and optimise UCaaS opportunities.
With our partner-first Channel Harmony program, dedicated global channel sales and sales engineering teams work alongside your sellers to deliver exceptional win rates—from territory planning and proof-of-concept to launch.
SELF-SERVE TO FULL-SERVE
Empower customer success
Enable IT leaders to easily manage users and workflows themselves—and leverage our team of professional services experts if needed.
Our global services team of 700+ can train-the-trainer, offer remote implementation, and deliver professional services to suit the needs of you and your customers.
Take advantage of in-life purchasing, self-service changes, and access to online training—or paid support with your own dedicated account manager.
LIFECYCLE MANAGEMENT
Drive adoption and expansion
Maximise customer success and your lifetime customer value with a seamless post-sales journey.
Leverage campaign resources and experienced upsell agents to grow relationships with your customers.
Drive adoption with in-app onboarding, product walkthroughs, and release notifications.
Add continuous value with new features released throughout the year, and keep your customers in the loop with launch kits for sales enablement and communication.
Gartner names RingCentral a Magic Quadrant Leader for the 9th year in a row
