Updated Dec 2022
Dialing up innovation
We’re always innovating to help you work smarter, not harder. Here’s what's new at RingCentral.
See 10 new RingCentral MVP innovations
Powerful new capabilities to help you work smarter
Try in beta now
Keep communications data private and secure with End-to-End Encryption for Phone and Message
With RingCentral’s End-to-End Encryption for calls, chats, and meetings, no third party — not even RingCentral — can access your company’s most confidential conversations.
Generally available now
Never miss a meeting, even if you miss it with AI-powered Advanced Meeting Insights
Advanced Meeting Insights now comes with further enhancements to recap your RingCentral Video meetings. Now you can:
- Access and share Whiteboards from your recordings
- Get the post-meeting transcript in German or Spanish if the original meeting was conducted in those respective languages
Live in app now
Say goodbye to interruptions with AI powered background noise reduction
Remove all unwanted background noise automatically from your business calls/meetings with AI-powered software.
Try in beta now
New user experience on Phone with Enhanced Phone Tab
The new and improved desktop Phone experience is now more intuitive and responsive than ever.
Try in free beta now
Run interactive RingCentral Webinars
New capabilities in RingCentral Webinar better engage attendees and give participants more ways to join. Now you can:
- Start private debrief sessions for hosts and panelists to recap immediately post-meeting.
- Run polls to engage and get feedback from attendees.
- Allow panelists to join from RingCentral Rooms, while webinar hosts can join from their mobile devices.
EU data privacy
RingCentral is committed to leading on European data privacy. As a result, we have completed a major undertaking to process all data for European customers within the European footprint, including metadata and analytics.
Making good on our promise to extend data privacy for our EU customers, RingCentral has enhanced our data privacy posture. Now, all new MVP customers who sign up in the EU will have all of their data remain in the EU infrastructure, securely stored in local data centres.
See 10 new customer experience innovations
New features that deliver effortless experiences for agents and customers
Provide customers with smart answers they need
Take care of many customer questions at once with reduced staffing and operational costs while providing a better digital journey.
Build your bots to enable customer self-service
Create your own omnichannel “smart” bot to answer simple customer inquiries to free up agents and enable customer self-service.
Reduce costs with free 4000 domestic mins per user
Lower operating costs with Engage Voice Standalone offers that include free 4000 minutes per user for domestic inbound & outbound calling.
Engage more customers with WhatsApp Outbound Notifications
Reach more customers, start conversations, and engage one-on-one through Engage Digital and WhatsApp integration.
Browse app integrations to save time and drive productivity
Want a deeper dive?
Check out the resources below
From powerful calling to AI-powered contact centres, these new innovations will help you run and manage business communications faster and easier.
RingCentral CX top innovations
RingCentral MVP top innovations
RingCentral MVP: Feature Release Overview Fall 2022
RingCentral CX: Feature Release Overview Summer 2022
“RingCentral is a great example of an organisation that, by far, has the most open platform in the industry and is truly dedicated to improving workflows and enhancing productivity.”
Zeus Kerravala, principal analyst at ZK Research
Catch up on past releases
New in Q3: More capabilities that reduce employee burdens and delight customers
Exciting new capabilities that level up your hybrid work game
RingCentral Contact Centre: Boost CSAT and ESAT with new automation, AI, and WEM capabilities
Ready to switch?
Switching from your current system to RingCentral is easier than you think. Our professional service teams are ready to help step by step from assessment, to onboarding, and all the way to the cloud.