CX tech for agents, insights, and trends
What Metrigy recommends to bring out the best in your contact centre.
Metrigy analysts surveyed companies about how their revenue, customer ratings, operational costs, and agent efficiency changed by adding new CX tech.
What were their key findings? Learn how the right kind of conversational AI, analytics, and self service can be game-changing for business and help keep your agents and customers happy. Get answers to FAQ, including:
- Is agent productivity more important than CSAT?
- What are the best ways to quantify CX success?
- Why is a digital-first strategy increasingly critical?
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