Benefits of a digital customer interactions platforms within Salesforce
Access to all contextual and conversational data of your customers
The best of both platforms: digital customer care + CRM
Reconcile your customers identities
One single login for centralized actions on both platforms
RingCentral Engage Digital within Salesforce: How does it work?
RingCentral Engage Digital best suited for companies with a minimum of 5 agents dedicated to the customer relationship.
RingCentral Engage Digital enables companies internationally to manage all their digital customer care channels through a single platform.
Using Engage Digital, you can aggregate and distribute customer messages coming from mobile, social media, chat, email, Messenger, in-app messaging and many other channels through one unique interface, making it easier and more efficient to manage clients enquiries.
Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success.
Advantages of an open platform for your customer success
Interconnect all your tools together to increase produtivity connect multiple channels: Apple Business Chat, WhatsApp, Facebook Messenger, Messaging In-App, Live-Chat, Viber, SMS, Email, Twitter, Instagram, Youtube and so on centralize your data to improve customer experience Provide more personalized experience to your customers
Customized your statistics with extended insights on your customers
Create your own statistics with all the data points available from both platforms: Engage Digital & Salesforce.
Customize your dashboards to bring forward the most relevant metrics and your KPIs.
Export all data to easily monitor your activity.