Digital Customer Care Management Solution

Connect with your Customers' Omni-Digital world

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Discover RingCentral Engage Digital

Engage Digital best suited for companies with a minimum of 5 agents dedicated to the customer relationship.

 

RingCentral Engage Digital enables companies internationally to manage all their digital customer care channels through a single platform.

 

Using Engage Digital, you can aggregate and distribute customer messages coming from Mobile, Social Media, chat, email, Messenger, app-chat and many other channels through one unique interface, making it easier and more efficient to manage clients enquiries.

 

Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success.

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The Omni-Digital Customer Care Software

RingCentral Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

 

We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or type of requests to be able to handle them more efficiently.

 

This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

 

Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 4 continents (Europe, Americas, Asia & Africa) in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).

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Piloting your Customer Care activity within a single platform

RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform.

 

Customer satisfaction increases rapidly due to a reduction of response time, a better allocation of resources and a better management of peaks.

 

The usage of phone for customer care reduces every year and digital is the obvious future. Companies using Engage Digital improve their internal processes and are available exactly where their clients expect them to be while reducing their expenses.