Discover RingCentral Engage Digital
Engage Digital best suited for companies with a minimum of 5 agents dedicated to the customer relationship.
RingCentral Engage Digital enables companies internationally to manage all their digital customer care channels through a single platform.
Using Engage Digital, you can aggregate and distribute customer messages coming from Mobile, Social Media, chat, email, Messenger, app-chat and many other channels through one unique interface, making it easier and more efficient to manage clients enquiries.
Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success.
Piloting your Customer Care activity within a single platform
RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform.
Customer satisfaction increases rapidly due to a reduction of response time, a better allocation of resources and a better management of peaks.
The usage of phone for customer care reduces every year and digital is the obvious future. Companies using Engage Digital improve their internal processes and are available exactly where their clients expect them to be while reducing their expenses.