How to launch a call deflection strategy

Improve your customer experience and streamline your contact centre activity by deflecting calls to digital channels.

Learn more about call deflection best practices:

What’s the difference between call deflection vs call avoidance
When and where to implement call deflection
Key elements to consider for a call deflection strategy
What channels to deflect calls to

Check out this ebook to learn more about call deflection and digital channel strategies.

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