{"id":9729,"date":"2020-05-15T13:34:46","date_gmt":"2020-05-15T12:34:46","guid":{"rendered":"\/gb\/en\/blog\/?p=9729"},"modified":"2023-01-16T12:26:20","modified_gmt":"2023-01-16T12:26:20","slug":"contact-centre-agents-working-from-home-how-to-guarantee-productivity","status":"publish","type":"post","link":"\/gb\/en\/blog\/contact-centre-agents-working-from-home-how-to-guarantee-productivity\/","title":{"rendered":"Contact Centre Agents Working from Home? How to Guarantee Productivity"},"content":{"rendered":"

The performance of your contact centre<\/a> depends on the productivity of your agents.<\/span><\/p>\n

When your team members feel empowered by the right support, tools and technology, they\u2019re able to accomplish incredible things in any environment.<\/span><\/p>\n

It\u2019s now critical for business leaders to motivate and successfully manage their remote employees. Happier staff are more engaged and productive, and save businesses money not only in reduced overheads but also in lost business.\u00a0<\/span><\/p>\n

For contact centres to truly benefit from a \u2018working from home\u2019 workforce, they must learn how to guarantee better productivity. Here\u2019s some basic advice to help with that.<\/span><\/p>\n

Contact Centre Agents Working from Home? How to Guarantee Productivity <\/a><\/span>Click To Tweet<\/a><\/span><\/blockquote>\n

1.<\/span> \u00a0 <\/span>Provide Autonomy<\/span><\/h2>\n

As chatbots and artificial intelligence are introduced to deal with simpler queries, employees are free to handle a wider range of complex questions and challenges. Whether dealing with repetitive questions or complicated issues, agents will need some guidance from managers.<\/span><\/p>\n

Make sure agents have the freedom to find their own way of working. Provide your employees with autonomy and they\u2019ll reward you with new creative methods of problem-solving.<\/span><\/p>\n

2.<\/span> \u00a0 <\/span>Ensure Easy Collaboration<\/span><\/h2>\n

Beyond customer communication, the connections between your employees is also crucial. It\u2019s important to have the right tools in place that enable team members to collaborate with specialists for help on complicated tasks.\u00a0<\/span><\/p>\n

Staff who feel as though they have the support of their colleagues and supervisors to accomplish their goals will be more engaged and satisfied at work. Collaborative systems like RingCentral Contact Centre help keep employees connected and enable instant collaboration between colleagues to keep things running smoothly.<\/span><\/p>\n\t\t