{"id":9413,"date":"2020-06-18T10:44:59","date_gmt":"2020-06-18T09:44:59","guid":{"rendered":"\/gb\/en\/blog\/?p=9413"},"modified":"2023-01-17T10:26:06","modified_gmt":"2023-01-17T10:26:06","slug":"technology-in-the-workplace-remote-work-and-digital-transformation","status":"publish","type":"post","link":"\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/","title":{"rendered":"Technology in the Workplace: Remote Work and Digital Transformation"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Remote working isn\u2019t a passing phase. Rather, it\u2019s a signpost of our capability. The way we communicate in our personal lives \u2013 multi-device, in micro-moments, with video playing a more prominent role \u2013 is helping to lead the way we communicate in our professional lives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When we assess the work we do, we recognise that a large portion of the work in many fields can be done from anywhere with a decent <a href=\"\/gb\/en\/blog\/ultimate-guide-to-broadband-for-your-home-office\/\">internet connection<\/a>. Sales, marketing and tech-related <a href=\"\/gb\/en\/blog\/work-from-home-jobs\/\">jobs<\/a> are prime candidates for the application of remote working. Today\u2019s technology enables many workers to work from anywhere, with face-to-face communication replaced to a degree by real time video conferencing. Thanks to modern speeds and reliability of internet connections, many workers don\u2019t need to be physically present in the office in order to complete most of the tasks required in their role.<\/span><\/p>\n<blockquote><span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F3hfY2Zj&#038;text=Remote%20working%20isn%E2%80%99t%20a%20passing%20phase.%20The%20way%20we%20communicate%20in%20our%20personal%20lives%20is%20helping%20to%20lead%20the%20way%20we%20communicate%20in%20our%20professional%20lives.&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank'rel=\"noopener noreferrer\">Remote working isn\u2019t a passing phase. The way we communicate in our personal lives is helping to lead the way we communicate in our professional lives. <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F3hfY2Zj&#038;text=Remote%20working%20isn%E2%80%99t%20a%20passing%20phase.%20The%20way%20we%20communicate%20in%20our%20personal%20lives%20is%20helping%20to%20lead%20the%20way%20we%20communicate%20in%20our%20professional%20lives.&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/blockquote>\n<p><span style=\"font-weight: 400;\">Thus, the mobility of modern communications enables trends such as remote and flexible working. Mobility is a thread in the digital transformation of businesses as they take advantage of technology that facilitates fast communication and collaboration in response to opportunities and threats.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While the approach was pioneered by businesses with a disparate presence across multiple locations, it\u2019s now a vital component of many businesses\u2019 modern strategy. People who have operated in organisations going through, and benefiting from, digital transformation take those ideas and lessons into subsequent organisations as they move through their career.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While digital transformation is centred around the application of technology, the key to successful transformation is to regard technology as a means rather than an end. This idea was echoed in our CIO Watercooler discussion, as IT leaders confirmed the discussion around the \u201cfuture of work\u201d is that it\u2019s not simply about installing tools, but is dependent on the outcome the business is trying to drive. Realising the \u201cfuture of work\u201d is about identifying a business goal and plotting a path to get there that <a href=\"https:\/\/flippingbook.com\/blog\/the-ultimate-list-of-remote-work-tools\">incorporates the tools<\/a> that enable the business to achieve that goal.<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"Changing attitudes to digital transformation\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/Oj25pZsdANQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">Making such a shift successful comes down to the culture of an organisation. Because digital transformation can require fundamental change in terms of processes and behaviour in an organisation, adoption isn\u2019t always fast and easy. Some businesses still struggle to accept the change in work styles, or leave implementation to the discretion of individual managers, underestimating the importance of consistent application.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As I discussed in the last piece in this series, this is an opportunity for CIOs to enable a culture of digital transformation. Decisions that enable such a culture need to be made company-wide as genuine strategies intended to achieve business goals such as increasing productivity and lowering costs.<\/span><\/p>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69de68f65088c\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2020\/06\/tech-in-workplace-2.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">technology in the workplace<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">Insights from leading CIOs<\/h3>\r\n\t\t\t<p>How can technology help businesses stay competitive? How can a CIO help their business overcome today's challenges?<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"http:\/\/netstorage.ringcentral.com\/uk\/ebook\/technology_in_the_workplace.pdf\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"Insights from leading CIOs\"\r\n\t\t\t\tdata-dl-name=\"Insights from leading CIOs | Read the eBook\">Read the eBook<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<p><span style=\"font-weight: 400;\">Moving to adopt specific practices such as remote working are policy decisions that should be based on a business case. The logic for this makes financial sense &#8211; if you recognise that employees are customers of the business, you have more chance of getting the best out of your employees in terms of performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer-facing brands have already found that the consumer has been one of the key catalysts of digital transformation. The customer\u2019s desire to engage with a brand at any time, anywhere and anyhow has forced brands to develop omni-channel presence that is made possible through the development of technology. The same principle applies to the workforce \u2013 if these are the conditions demanded by the customer, there shouldn\u2019t be any reason why the workforce can\u2019t operate in exactly the same way.<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"Catalysts of digital transformation\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/5E5sfj8Z2mU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">In fact, in our CIO Watercooler discussion Ade McCormack \u2013 Founder, Digital Readiness Institute argues that enabling your workforce through policies such as remote and flexible working is more important than attracting customers through digital transformation, because if a business attracts the best talent, the improvement in service and product performance will then attract the customers as a result.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Business recruitment used to be bound by geographical location and overcome with expensive relocation procedures. It no longer needs to be that way. Businesses are able to build a more global presence thanks to the technology that provides the connectivity to do so. Enabled by the right technology, a business is able to hire employees based in different geographical locations and adapt the way they work to make that a success. IT therefore enables you to attract the best talent regardless of location.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The conversation around work\/life balance is changing because work used to be a place you used to leave home to go to, whereas work is now more a thing you do, and employees have more options of where and when to do that. During our conversation, Harvey Neve explained that remote working isn\u2019t a reactive practice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRemote working is an opportunity for people to embrace the way life is nowadays,\u201d said Harvey. \u201cThere isn\u2019t work and life; there is life, and outcomes you\u2019re on the hook for at work are part of your life. The ability to work where you\u2019re able to, dependent on what role you\u2019ve got has to be built into the offer for the best employees. Remote working isn\u2019t something that is done to you or something you have to react to, it\u2019s an opportunity for companies to attract and retain the best people, and technology will enable that.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the concerns of providing employees the capacity to work remotely is the question of whether they are <\/span><i><span style=\"font-weight: 400;\">too<\/span><\/i><span style=\"font-weight: 400;\"> remote, whether they can still collaborate with colleagues and remain engaged at a distance. Putting tools in place is only one step to ensuring success in this area. The CIO must consider an entire workflow and deliver an integrated environment that encourages a workforce to stay connected over distance. The process must be managed well to ensure collaboration is working effectively and that the company and its employees are connected in everything they do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Work-life balance and productivity shouldn\u2019t come at the cost of someone else\u2019s. Employees need to take responsibility, and be held responsible, for the way they work with colleagues and customers and ensure the process benefits not one person but the whole business. The big change is around behaviour and culture. That\u2019s the step change that is required with the executive.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more insights on the evolution of technology in the workplace, <a href=\"http:\/\/netstorage.ringcentral.com\/uk\/ebook\/technology_in_the_workplace.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">read the ebook<\/a> or watch the full discussion below.<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"Technology in the workplace | CIO discussion | RingCentral\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/tF1kt7JlQWk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n\t\t<div class=\"uc-expo-cta-2 style-4  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"inner-container\">\r\n\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t<span>Get insights from leading CIOs on adopting technology, empowering a workforce and delivering business continuity.<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"button\">\r\n\t\t\t\t\t<span class=\"\">\r\n\t\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" href=\"http:\/\/netstorage.ringcentral.com\/uk\/ebook\/technology_in_the_workplace.pdf\"\r\n\t\t\t\t\t\t\tdata-dl-additional-info=\"Get insights from leading CIOs on adopting technology, empowering a workforce and delivering business continuity.\"\r\n\t\t\t\t\t\t\tdata-dl-name=\"Get insights from leading CIOs on adopting technology, empowering a workforce and delivering business continuity. | Read the eBook\" target=\"_blank\"\r\n\t\t\t\t\t\t\trel=\"noopener\" title=\"Read the eBook\">Read the eBook<\/a>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Remote working isn\u2019t a passing phase. Rather, it\u2019s a signpost of our capability. The way we communicate in our personal lives \u2013 multi-device, in micro-moments, with video playing a more &hellip; <a href=\"\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Technology in the Workplace: Remote Work and Digital Transformation&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":9417,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[116,178,41,179,54],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technology in the Workplace: Remote Work and Digital Transformation | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Remote work isn\u2019t a passing phase. 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The way we communicate in our personal lives is helping to lead the way we communicate in our professional lives.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"Technology in the Workplace: Remote Work and Digital Transformation","datePublished":"2020-06-18T09:44:59+00:00","dateModified":"2023-01-17T10:26:06+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/"},"wordCount":1224,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["digital transformation","employee experience","productivity","technology","unified communications"],"articleSection":["UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/","url":":\/gb\/en\/blog\/technology-in-the-workplace-remote-work-and-digital-transformation\/","name":"Technology in the Workplace: Remote Work and Digital Transformation | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2020-06-18T09:44:59+00:00","dateModified":"2023-01-17T10:26:06+00:00","description":"Remote work isn\u2019t a passing phase. 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