{"id":9410,"date":"2020-06-11T11:02:14","date_gmt":"2020-06-11T10:02:14","guid":{"rendered":"\/gb\/en\/blog\/?p=9410"},"modified":"2023-01-17T10:26:09","modified_gmt":"2023-01-17T10:26:09","slug":"technology-in-the-workplace-the-role-of-the-cio","status":"publish","type":"post","link":"\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/","title":{"rendered":"Technology in the Workplace: The Role of the CIO"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It\u2019s predicted that by next year CIOs will be as important a part of workplace culture as HR leaders. Digital transformation is affecting not only our technological, but also our behavioural, expectations in the workplace.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Digital transformation isn\u2019t restricted to the office. As we learned from the previous CIO insights piece, our expectations regarding access to technology in the workplace are affected by our experience outside of work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The way people want to work is accelerating changes in business technology, which is putting pressure on businesses to keep pace. If employees aren\u2019t provided with the best technology that enables them to perform, they will find and implement tech solutions of their own. The introduction of \u2018shadow IT\u2019 creates an unmanaged and disparate spread of technology tools that increase business costs and potential risks.<\/span><\/p>\n<blockquote><span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F3ctvbNt&#038;text=The%20way%20people%20want%20to%20work%20is%20accelerating%20changes%20in%20business%20technology%2C%20which%20is%20putting%20pressure%20on%20businesses%20to%20keep%20pace.&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank'rel=\"noopener noreferrer\">The way people want to work is accelerating changes in business technology, which is putting pressure on businesses to keep pace. <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F3ctvbNt&#038;text=The%20way%20people%20want%20to%20work%20is%20accelerating%20changes%20in%20business%20technology%2C%20which%20is%20putting%20pressure%20on%20businesses%20to%20keep%20pace.&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/blockquote>\n<p><span style=\"font-weight: 400;\">Though the cloud has been around for a while, issues around security compatibility and versatility of access hindered adoption rates in its burgeoning years. The introduction of commercial services by the big players, followed by free open source platforms, improved accessibility and as redundancy improved, service delivery became more reliable. Today, cloud capability is rapidly enabling digital transformation in businesses of all sizes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As more technology management is sucked into the cloud, requiring less in-house management, CIOs are forced to consider how this affects their role. Above implementing specific technology into a company\u2019s infrastructure, the basic goal of the CIO is delivering profitability and value to the business. That\u2019s often through the enablement of technology, which goes beyond buying licenses or implementing a VPN.<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"Changing attitudes to digital transformation\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/Oj25pZsdANQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">Two decades into the journey, many businesses are now having to revisit the infrastructure that underpins their digital transformation because it wasn\u2019t approached holistically at the early stages. We\u2019re re-learning the lesson that getting the foundation right is absolutely crucial.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One example of such an effect is the \u2018lakes\u2019 of data that don\u2019t bring any value to the business because they come from systems that aren\u2019t integrated. There\u2019s a fundamental systems integration job to get the infrastructure right \u2013 a house-cleaning exercise \u2013 to be done, before businesses try to layer new technologies on top of an unreliable foundation. An opportunity exists for CIOs to address this uncertain foundation, as they are uniquely positioned to understand how technology can disrupt whole industries.<\/span><\/p>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69d3fdbd8a015\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2020\/06\/tech-in-workplace-2.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">technology in the workplace<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">Insights from leading CIOs<\/h3>\r\n\t\t\t<p>How can technology help businesses stay competitive? How can a CIO help their business overcome today's challenges?<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"http:\/\/netstorage.ringcentral.com\/uk\/ebook\/technology_in_the_workplace.pdf\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"Insights from leading CIOs\"\r\n\t\t\t\tdata-dl-name=\"Insights from leading CIOs | Read the eBook\">Read the eBook<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<p><span style=\"font-weight: 400;\">A business\u2019s approach to technology tends to hinge on the attitude of its board of directors. In days gone by, the dynamic would typically involve a CIO approaching the leadership team with a proposal for a technological solution, to receive a dismissive response along with the implication that the technology was simply a \u2018nice to have\u2019. This lack of engagement from leadership could lead to businesses falling behind in terms of technological enablement and therefore struggling to remain competitive in the marketplace.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s therefore paramount for the CIO as advocate of technological enablement to build trust with the C-suite in order to increase chances of buy-in. Investigating how technology can help make business more competitive is also a risk management exercise; too many organisations have only a \u2018plan A\u2019, which is a risky position to be in. Given the volatility of some markets and economies, not having a \u2018plan B\u2019 can be catastrophic for a business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The role of the CIO, in this respect, is to enable the success of the business. The question of business enablement comes before the answer of technology. Questions such as, \u201cHow do I enable collaboration?\u201d and \u201cHow do I facilitate margin?\u201d are addressed by the CIO in terms of addressing workflows and minimising cost by incorporating efficient tools. The ultimate consideration is, \u201cHow do I enable people&#8217;s success and get their problems out of the way?\u201d<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"Technology as a means rather than an end\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/7FZedgCyVdM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">One trick in encouraging the C-suite to adapt its approach to technology in the workplace is to encourage it to recognise that employees are customers of the business. Empowering a workforce isn\u2019t just about choosing an effective tool, it\u2019s about evaluating an entire workflow and reimagining it with more enabling tools in mind. The needs of the workforce, as well as the requirements of the project, must be taken into consideration.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Becoming a \u2018digital business\u2019 is the result of the interaction of people, place and technology, of all these aspects coming together. This is where the CIO\u2019s role is expanded and goes hand in hand with workplace culture. Rather than becoming obsolete, CIOs can become more critical than ever to a business\u2019s operation. RingCentral CMO Amritesh Chaudhari expects the CIO to evolve into the CXO: Chief Experience Officer. As the main concern is to understand and respond to how tools and systems help employees perform better, the responsibility inevitably includes understanding what a workforce needs in order to perform better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is a complicated and challenging facet as it requires understanding people\u2019s individuality as well as how they can work together as a contiguous whole. Understanding people isn\u2019t traditionally the remit of a CIO, but is a crucial element of a modern business\u2019s people operations policy. Understanding a situation is the first step to changing it \u2013 the solution comes later.<\/span><\/p>\n<p>For more insights on the evolution of technology in the workplace, <a href=\"http:\/\/netstorage.ringcentral.com\/uk\/ebook\/technology_in_the_workplace.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">read the ebook<\/a> or watch the full discussion below.<\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"RingCentral Roundtable with CIO Water Cooler TV.\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/tF1kt7JlQWk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n\t\t<div class=\"uc-expo-cta-2 style-4  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"inner-container\">\r\n\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t<span>Get insights from leading CIOs on adopting technology, empowering a workforce and delivering business continuity.<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"button\">\r\n\t\t\t\t\t<span class=\"\">\r\n\t\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" href=\"http:\/\/netstorage.ringcentral.com\/uk\/ebook\/technology_in_the_workplace.pdf\"\r\n\t\t\t\t\t\t\tdata-dl-additional-info=\"Get insights from leading CIOs on adopting technology, empowering a workforce and delivering business continuity.\"\r\n\t\t\t\t\t\t\tdata-dl-name=\"Get insights from leading CIOs on adopting technology, empowering a workforce and delivering business continuity. | Read the eBook\" target=\"_blank\"\r\n\t\t\t\t\t\t\trel=\"noopener\" title=\"Read the eBook\">Read the eBook<\/a>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s predicted that by next year CIOs will be as important a part of workplace culture as HR leaders. Digital transformation is affecting not only our technological, but also our &hellip; <a href=\"\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Technology in the Workplace: The Role of the CIO&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":9411,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[116,178,41,179,54],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technology in the Workplace: The Role of the CIO | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Digital transformation is affecting not only our technological, but also our behavioural, expectations in the workplace. 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CIOs consider how it affects their role","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"Technology in the Workplace: The Role of the CIO","datePublished":"2020-06-11T10:02:14+00:00","dateModified":"2023-01-17T10:26:09+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/"},"wordCount":1035,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["digital transformation","employee experience","productivity","technology","unified communications"],"articleSection":["UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/","url":":\/gb\/en\/blog\/technology-in-the-workplace-the-role-of-the-cio\/","name":"Technology in the Workplace: The Role of the CIO | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2020-06-11T10:02:14+00:00","dateModified":"2023-01-17T10:26:09+00:00","description":"Digital transformation is affecting not only our technological, but also our behavioural, expectations in the workplace. 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