{"id":9273,"date":"2020-05-01T11:00:22","date_gmt":"2020-05-01T10:00:22","guid":{"rendered":"\/gb\/en\/blog\/?p=9273"},"modified":"2023-01-16T18:06:32","modified_gmt":"2023-01-16T18:06:32","slug":"remote-workforce-tips-for-building-and-managing-remote-workers","status":"publish","type":"post","link":"\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/","title":{"rendered":"Remote Workforce: Tips for Building and Managing Remote Workers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Remote work is no longer a concept reserved for just the lucky few.\u00a0<\/span><span style=\"font-weight: 400;\">The rise of cloud technology and software as a service means that any company can expand into the realm of building a remote workforce, with very little initial investment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to research from 2017, <\/span><a href=\"https:\/\/www.powwownow.co.uk\/smarter-working\/flexible-working-statistics-2017\"><span style=\"font-weight: 400;\">70% of employees<\/span><\/a><span style=\"font-weight: 400;\"> feel that a business offering flexible working solutions is more attractive as an employer. Additionally, <\/span><a href=\"https:\/\/www.populus.co.uk\/insights\/2016\/08\/the-health-impacts-of-the-rush-hour-commute\/\"><span style=\"font-weight: 400;\">55% of employees<\/span><\/a><span style=\"font-weight: 400;\"> in the UK say remote working makes them happier by reducing things like the daily commute.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the time of writing this article, the world is being hit with a pandemic that has forced a large portion of the professional community to begin working from home. Although this health scare presents a massive threat to our way of life, it has also shown us that <a href=\"https:\/\/www.achievers.com\/blog\/remote-work\/\">remote work<\/a> is a real and viable possibility for most companies.\u00a0<\/span><\/p>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69d0d29084f22\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/remote-teams-cta.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">Collaborate from anywhere<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">One application for all interactions<\/h3>\r\n\t\t\t<p>Keep your team connected and collaborating while working remotely.<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"https:\/\/www.ringcentral.com\/gb\/en\/teams\/overview.html\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"One application for all interactions\"\r\n\t\t\t\tdata-dl-name=\"One application for all interactions | Find out how\">Find out how<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<p><span style=\"font-weight: 400;\">Unfortunately, there\u2019s more to creating your remote workforce than simply handing your employees a laptop and letting them work from home. Businesses need a careful strategy for building and managing a remote team.\u00a0<\/span><\/p>\n<h2><strong>The case for the remote workforce<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-9282 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/The-case-for-remote-work.png\" alt=\"the-case-for-remote-work\" width=\"1526\" height=\"897\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/The-case-for-remote-work.png 1526w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/The-case-for-remote-work-300x176.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/The-case-for-remote-work-640x376.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/The-case-for-remote-work-768x451.png 768w\" sizes=\"(max-width: 1526px) 100vw, 1526px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Even in an age where remote work is more popular than ever, there are some organisations that believe employers need to be there with their teams in person to manage them. However, as we\u2019ve seen en masse at the beginning of this year, that isn\u2019t the case.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the 2019 Future Workforce report from Upwork, <\/span><a href=\"https:\/\/www.upwork.com\/i\/future-workforce\/fw\/2019\/\"><span style=\"font-weight: 400;\">55% of hiring managers<\/span><\/a><span style=\"font-weight: 400;\"> say remote work is likely to grow significantly in the decade ahead. Now that we\u2019ve seen how productive and efficient employees can be in remote environments, there\u2019s nothing to stop us from continuing our adventure into the remote landscape.\u00a0<\/span><\/p>\n<h2><strong>Benefits of remote working for employees and employers<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The benefits of remote working are significant, not just for employees, but for their employers too. From an employee perspective, remote working means that commute time can transform into valuable productivity time or even meaningful moments with the family. What\u2019s more, many team leaders allow their remote staff to adjust their schedules according to their needs. This means that employees can work when they\u2019re most motivated.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From an employer perspective, the remote workforce delivers better results for a lower cost input. With a remote team, you don\u2019t need to invest in as much office real estate and overheads like electricity. There\u2019s no need for dozens of high-tech computers and desk phones laid out end-to-end in a room. This means the cost of managing a team goes down significantly.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-9286\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/working-from-home.png\" alt=\"the studies show that 39% of people who work mostly from home work extra hours compared to those in the office\" width=\"1702\" height=\"940\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/working-from-home.png 1702w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/working-from-home-300x166.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/working-from-home-640x353.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/working-from-home-768x424.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/working-from-home-1536x848.png 1536w\" sizes=\"(max-width: 1702px) 100vw, 1702px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, far from reducing productivity, the studies show that 39% of people who work mostly from home <\/span><a href=\"https:\/\/www.peoplemanagement.co.uk\/news\/articles\/employees-more-effort-working-from-home\"><span style=\"font-weight: 400;\">work extra hours<\/span><\/a><span style=\"font-weight: 400;\"> compared to those in the office. Add the extra motivation staff members feel to the fact that employers can access the most talented and relevant employees for their team from around the world, and you can see how significant this workplace shift is.\u00a0<\/span><\/p>\n<blockquote><span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F2SgNJsO&#038;text=According%20to%20a%20survey%20of%203%2C500%20remote%20workers%2C%2098%25%20of%20them%20wanted%20to%20continue%20working%20remotely%2C%20at%20least%20part-time%2C%20for%20the%20rest%20of%20their%20careers.&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank'rel=\"noopener noreferrer\">According to a survey of 3,500 remote workers, 98% of them wanted to continue working remotely, at least part-time, for the rest of their careers. <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F2SgNJsO&#038;text=According%20to%20a%20survey%20of%203%2C500%20remote%20workers%2C%2098%25%20of%20them%20wanted%20to%20continue%20working%20remotely%2C%20at%20least%20part-time%2C%20for%20the%20rest%20of%20their%20careers.&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/blockquote>\n<p><span style=\"font-weight: 400;\">According to a survey of 3,500 remote workers, <a href=\"https:\/\/lp.buffer.com\/state-of-remote-work-2020\">98% of them<\/a> wanted to continue working remotely, at least part-time, for the rest of their careers. Even after the pandemic of COVID-19 is over and people can begin to return to work, most are unlikely to want to be \u201cin-office\u201d all of the time.<\/span><\/p>\n<h2><strong>Building your remote workforce<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-9288\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/building-a-remote-workforce.png\" alt=\"building a remote workforce\" width=\"1920\" height=\"1080\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/building-a-remote-workforce.png 1920w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/building-a-remote-workforce-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/building-a-remote-workforce-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/building-a-remote-workforce-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/building-a-remote-workforce-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/building-a-remote-workforce-250x140.png 250w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Psychological studies tell us that when it\u2019s done right, remote working <\/span><a href=\"https:\/\/www.apa.org\/monitor\/2019\/10\/cover-remote-work\"><span style=\"font-weight: 400;\">can increase morale<\/span><\/a><span style=\"font-weight: 400;\">, creativity and productivity in the workplace.\u00a0<\/span><\/p>\n<blockquote><span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F2SgNJsO&#038;text=Psychological%20studies%20tell%20us%20that%20when%20it%E2%80%99s%20done%20right%2C%20remote%20working%20can%20increase%20morale%2C%20creativity%20and%20productivity%20in%20the%20workplace.%20&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank'rel=\"noopener noreferrer\">Psychological studies tell us that when it\u2019s done right, remote working can increase morale, creativity and productivity in the workplace.  <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F2SgNJsO&#038;text=Psychological%20studies%20tell%20us%20that%20when%20it%E2%80%99s%20done%20right%2C%20remote%20working%20can%20increase%20morale%2C%20creativity%20and%20productivity%20in%20the%20workplace.%20&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/blockquote>\n<p><span style=\"font-weight: 400;\">However, business leaders need to make sure they have the right strategy in place to protect their companies and support their workers. In large part, the shift to a remote work environment requires a shift in mindset. The transition can be difficult for those who are used to the old-fashioned in-office environment. However, because of COVID-19, many companies have been forced to face their fears about remote working head-on.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key now is to think about how you can continue to optimise your remote workforce in the years to come.\u00a0<\/span><\/p>\n<h3>Tips for building a remote team<\/h3>\n<ul>\n<li><strong>Assessing which roles are suited to remote working<\/strong><\/li>\n<\/ul>\n<p><b><span style=\"font-weight: 400;\">Knowledge workers and people who frequently use software are the obvious choice for the first-line of remote workers. You\u2019ll need to look at people who can work independently as long as they have the right tools. The good news is that the tech is out there. Thanks to the cloud, <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\">contact centre<\/a> agents can even work remotely <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\"><span style=\"font-weight: 400;\">through CCaaS solutions.<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/b><\/p>\n<ul>\n<li><strong>Prioritising communication<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Communication will always be at the heart of a successful business. However, the shift to remote work can cause communication to suffer. Ensure that your employees have the right tools in place to connect with coworkers. This could include everything from instant messaging services to video conferencing.\u00a0<\/span><\/p>\n<ul>\n<li><strong>Updating engagement<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Think about the ways that you can keep employees empowered and engaged. This could mean pushing out training sessions through online webinars or helping team members with new tools, like virtual whiteboards. Find out what your team members need to be their most productive by speaking to them.\u00a0<\/span><\/p>\n<ul>\n<li><strong>Considering your security and compliance<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">How are you going to <a href=\"https:\/\/www.milestechnologies.com\/blog\/how-to-work-remotely-during-covid-19\/\">keep your team as secure as possible<\/a> when they\u2019re working from home? Do you need to use a VPN or access things like multi-factor authentication to prevent data breaches?<\/span><\/p>\n<ul>\n<li><strong>Tracking performance<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">How will you know if your <a href=\"http:\/\/www.tckpublishing.com\/how-to-work-from-home\/\">remote working strategies<\/a> are successful? Which metrics are you going to track? Will you be focussed on the number of hours that an employee logs each day, or the amount of tasks they complete?<\/span><\/p>\n<h2><strong>Communicating with remote workforce<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-9289\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/communicating-with-remote-teams.png\" alt=\"communicating-with-remote-teams\" width=\"1920\" height=\"1080\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/communicating-with-remote-teams.png 1920w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/communicating-with-remote-teams-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/communicating-with-remote-teams-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/communicating-with-remote-teams-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/communicating-with-remote-teams-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/communicating-with-remote-teams-250x140.png 250w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Remote teams are incredibly valuable, often delivering a <\/span><a href=\"https:\/\/www.mcgowantranscriptions.co.uk\/virtual-workspace-infographic\/\"><span style=\"font-weight: 400;\">productivity rating of 7.7 out of 10,<\/span><\/a><span style=\"font-weight: 400;\"> compared to only 6.5 out of 10 for teams in open-plan offices.\u00a0<\/span><\/p>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69d0d29085079\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2018\/08\/small-business-tablet.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">Cloud communications for small businesses<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">Find out how RingCentral can help your business<\/h3>\r\n\t\t\t<p>Learn about how RingCentral can provide your business with a single communications platform.<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"https:\/\/www.ringcentral.com\/gb\/en\/\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"Find out how RingCentral can help your business\"\r\n\t\t\t\tdata-dl-name=\"Find out how RingCentral can help your business | Learn more\">Learn more<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<p><span style=\"font-weight: 400;\">Unfortunately, a team can only be as good as the support that it gets from management. As an employer or business leader, it\u2019s important to maintain a community where all workers can thrive \u2013 despite their physical location. Business leaders need to think about how they can convert the typical office environment into a virtual space where teams have everything they need.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Research tells us that teams with <\/span><a href=\"https:\/\/pdfs.semanticscholar.org\/c58e\/09d9b68291b14a4fd8768c37bbca249fd450.pdf\"><span style=\"font-weight: 400;\">strong group identities<\/span><\/a><span style=\"font-weight: 400;\">, or company culture, are more likely to have greater levels of trust. Unfortunately, distance from the office can make it difficult for employees to feel like part of the team. That\u2019s why it\u2019s so important that business leaders start their path towards the remote workforce with the right communication strategies in place.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the remote working landscape, if your employees are relatively independent, it can be easy to let communication fall to the wayside. Employers trust their teams to get work done, and they don\u2019t worry about keeping in touch. However, that\u2019s exactly the kind of thing that leads to problems.\u00a0<\/span><\/p>\n<blockquote><span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F2SgNJsO&#038;text=In%20the%20remote%20working%20landscape%2C%20if%20your%20employees%20are%20relatively%20independent%2C%20it%20can%20be%20easy%20to%20let%20communication%20fall%20to%20the%20wayside.%20Employers%20trust%20their%20teams%20to%20get%20work%20done%2C%20and%20they%20don%E2%80%99t%20worry%20about%20keeping%20in%20touch.%E2%80%A6&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank'rel=\"noopener noreferrer\">In the remote working landscape, if your employees are relatively independent, it can be easy to let communication fall to the wayside. Employers trust their teams to get work done, and they don\u2019t worry about keeping in touch.\u2026 <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fringcentr.al%2F2SgNJsO&#038;text=In%20the%20remote%20working%20landscape%2C%20if%20your%20employees%20are%20relatively%20independent%2C%20it%20can%20be%20easy%20to%20let%20communication%20fall%20to%20the%20wayside.%20Employers%20trust%20their%20teams%20to%20get%20work%20done%2C%20and%20they%20don%E2%80%99t%20worry%20about%20keeping%20in%20touch.%E2%80%A6&#038;via=RingCentralUK&#038;related=RingCentralUK' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Click To Tweet<\/a><\/span><\/blockquote>\n<p><span style=\"font-weight: 400;\">An &#8220;out-of-sight, out-of-mind&#8221; approach to managing remote teams is how confusion and detachment arise in the workforce.\u00a0<\/span><\/p>\n<h2><strong>Questions to answer before you dive into remote working<\/strong><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>What communication tools are necessary:<\/strong> How are you going to keep your team connected, not just with each other, but with the outside world too? Do you need a UCaaS and CCaaS solution to provide a consolidated communications platform? This could help to bridge the gap between different people in your team and allow for a more cohesive environment.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>What kind of collaboration services are crucial:<\/strong> How are your team members going to work together on projects? Aside from using video conferencing and messaging to stay connected, do they need a place where they can sync and share files?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>How you can provide guidance and feedback:<\/strong> How will your employees know which tasks to work on each day and whether they\u2019re moving in the right direction? Can you use <a href=\"https:\/\/www.projectmanager.com\/project-management\">project management<\/a> services and workforce optimisation tools to keep people on the right page?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Which communication policies are needed:<\/strong> How are your team members going to use the different communication services they have? Will they usually interact through instant messenger, but expand to video and audio when it\u2019s necessary? How quickly are team members expected to respond to messages?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>How will you keep team members informed?<\/strong> Will you be sending out regular newsletters and emails to everyone in your team? Would it be better to have an internal site where employees can find only the information they need without being overwhelmed by correspondence?<\/span><\/li>\n<\/ul>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69d0d29085109\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2020\/05\/colleagues-discussing-during-video-conference-in-meeting-room.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">Communication tools for the modern business<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">A single communications platform<\/h3>\r\n\t\t\t<p>Find out what a complete UCaaS solution with enterprise <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/voip\/overview.html\">VoIP<\/a> capabilities can do for your business.<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/unified-communications.html\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"A single communications platform\"\r\n\t\t\t\tdata-dl-name=\"A single communications platform | Learn more\">Learn more<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<p><span style=\"font-weight: 400;\">Even embracing things like presence and status tools so that employees can show their colleagues when they\u2019re available is crucial here. This will help staff to avoid overwhelming their fellow staff members with too much communication.\u00a0<\/span><\/p>\n<h2><strong>Top tips for managing remote workforce<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve got your communications strategy ironed out for your remote business, you can begin to think about how you can better manage remote teams. All teams require a certain set of processes to help them get their best work done. So, how can you empower your employees?<\/span><\/p>\n<ul>\n<li>\n<h3><strong>Make expectations clear<\/strong><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ultimately, your team members need to know what you expect from them when they\u2019re operating remotely. Are you hoping that everyone will check-in at the end of each day to let you know what they\u2019ve done? Or do you have a programme in place that will track work for you?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let your <a href=\"https:\/\/www.spikenow.com\/blog\/work-from-home-tips-five-ways-to-win-at-working-remotely\/\">employees know how their success<\/a> is going to be measured when they\u2019re outside of the office. This could mean asking them to track the time they spend on certain projects, or just measuring the number of tasks that get completed each week.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When expectations are clear, and your team knows exactly what kind of results you\u2019re looking for, you\u2019re more likely to see results.\u00a0<\/span><\/p>\n<ul>\n<li>\n<h3><strong>Create a virtual watercooler<\/strong><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Having regular team meetings is a great way to keep your remote workforce engaged. However, it\u2019s not enough if you want company culture to thrive. Your employees need a way to interact with each other spontaneously and build human connections.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having a tool in place like <\/span><a href=\"https:\/\/glip.com\/\"><span style=\"font-weight: 400;\">RingCentral Glip<\/span><\/a><span style=\"font-weight: 400;\">, where team members can message each other about anything, could be a great way to encourage conversation. You might also consider adding a personal meeting to the roster every week. For instance, last thing on a Friday, your employees might come together for a quick discussion that doesn\u2019t have to be about work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Virtual watercooler sessions might not lead to the most productivity or innovation in your business, but they will help your employees to feel more engaged by your company.\u00a0<\/span><\/p>\n<ul>\n<li>\n<h3><strong>Invest in developing your team<\/strong><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Just because your employees are working remotely, doesn\u2019t mean that they don\u2019t crave the same things as their in-office counterparts. A good leader in this environment is someone who can deliver regular training and growth opportunities to their team members.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, there are dozens of online training sessions available to companies online today that can <a href=\"http:\/\/www.erlang-solutions.com\/blog\/tips-for-success-when-working-from-home.html\">help your remote employees<\/a> to develop new skills. Alternatively, if you\u2019re gathering information from your contact centre analytics and other crucial tools, you can create your own training opportunities. Webinars and online sessions where people can discover how to improve their skills are an excellent way to encourage professional growth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re not sure how your employees would like to develop their skills going forward, speak to them about it. A one-on-one session where you plan future targets could make a huge difference.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<h3><strong>Focus on measuring the right metrics<\/strong><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You need the right tracking tools in place to ensure that your remote working strategy is having a positive impact. When employees are in an office, it\u2019s easy to get an insight into how much time is spent working. However, just because your employees are there, doesn\u2019t mean that they\u2019re their most productive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With that in mind, it\u2019s worth switching the way you measure performance and productivity in your company around. Instead of measuring the hours spent on a project, look at the kind of results you\u2019re getting. It doesn\u2019t matter if work gets done faster, as long as it\u2019s done to the standards that you expect from your remote team.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Embracing the remote workforce<\/span><\/h2>\n<div class=\"rc-responsive-embed\"><iframe title=\"Managing a Remote Team | RingCentral app\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/z4I84gQ0SxI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">The trend for remote work is here to stay.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies have seen for themselves how effective remote workers can be, and they\u2019re unlikely to go back to the drawing board now. If you haven\u2019t taken the time to develop a remote working strategy yet, now is the perfect time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think about your future, the tools your employees will need, and the kind of things you can do to build a more engaged company culture.\u00a0<\/span><\/p>\n\t\t<div class=\"uc-expo-cta-2  CID-cta-2FdM5dTp IID-cta-69d0d29085121\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"text\">\r\n\t\t\t\t<span>Now discover how you can truly make working from home work for you<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"button\">\r\n\t\t\t\t<span class=\"\">\r\n\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/work-from-home.html\"\r\n\t\t\t\t\t\tdata-dl-additional-info=\"Now discover how you can truly make working from home work for you\"\r\n\t\t\t\t\t\tdata-dl-name=\"Now discover how you can truly make working from home work for you | Find out more\" target=\"_blank\" rel=\"noopener\"\r\n\t\t\t\t\t\ttitle=\"Learn more about contact centre tech\">Find out more<\/a>\r\n\t\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Remote work is no longer a concept reserved for just the lucky few.\u00a0The rise of cloud technology and software as a service means that any company can expand into the &hellip; <a href=\"\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Remote Workforce: Tips for Building and Managing Remote Workers&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":9277,"comment_status":"open","ping_status":"closed","sticky":false,"template":"single-power-page-sidebar.php","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[167,168,40,166,39],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Remote Workforce: Tips for Building and Managing Remote Workers |<\/title>\n<meta name=\"description\" content=\"Read more if you want some tips on how you should build and manage a remote workforce. 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This article is for you if you want to be successful at remote work.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"Remote Workforce: Tips for Building and Managing Remote Workers","datePublished":"2020-05-01T10:00:22+00:00","dateModified":"2023-01-16T18:06:32+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/"},"wordCount":2393,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["remote employees","remote employers","remote work","remote workforce","remote working"],"articleSection":["UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/","url":":\/gb\/en\/blog\/remote-workforce-tips-for-building-and-managing-remote-workers\/","name":"Remote Workforce: Tips for Building and Managing Remote Workers |","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2020-05-01T10:00:22+00:00","dateModified":"2023-01-16T18:06:32+00:00","description":"Read more if you want some tips on how you should build and manage a remote workforce. 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