{"id":9200,"date":"2020-04-23T11:06:13","date_gmt":"2020-04-23T10:06:13","guid":{"rendered":"\/gb\/en\/blog\/?p=9200"},"modified":"2023-01-17T10:26:14","modified_gmt":"2023-01-17T10:26:14","slug":"how-to-use-ringcentral-to-start-your-business-working-remotely-part-3","status":"publish","type":"post","link":"\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-3\/","title":{"rendered":"How to Use RingCentral to Start Your Business Working Remotely, Part 3"},"content":{"rendered":"<p>This is the final instalment in the series of how to use RingCentral to start your business working remotely. If you missed <a href=\"\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-1\/#ring-off-uk\">Part 1<\/a> and <a href=\"\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-2\/#ring-off-uk\">Part 2<\/a>, it&#8217;s probably better to start there. If not, let&#8217;s jump straight into the visual walkthroughs.<\/p>\n<h2><b>Useful How-To Guides, Continued<\/b><\/h2>\n<h3>Managing call queues<\/h3>\n<div class=\"rc-responsive-embed\"><iframe title=\"A Guide to Working From Home | Managing Call Queues.\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/jPxAKb9JLZQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>This video shows you h<span style=\"font-weight: 400;\">ow to use the admin interface to manage call queues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From the admin interface, click <strong>Groups<\/strong> to open the dropdown menu, then click <strong>Call queues<\/strong>. From here, you can set up interrupt prompts. In this section, under <strong>Calling handling and menus<\/strong>, you can manage agents that are on a particular call queue to reallocate resources to meet demand.<\/span><\/p>\n\t<div class=\"cta-banner  CID-2FdM5dTp IID-69d077ff43cfc\"\r\n\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t<div class=\"cta-banner-img-wrap\">\r\n\t\t\t<div class=\"cta-banner-img\" style=\"background-image:url(\/gb\/en\/blog\/wp-content\/uploads\/2019\/06\/ucaas-featured-img-2.jpg)\"><\/div>\r\n\t\t<\/div>\r\n\t\t<div class=\"cta-body\" data-dl-custom-type=\"ctaButton\">\r\n\t\t\t<span class=\"cta-sub-heading\">RingCentral Office<\/span>\r\n\t\t\t<h3 class=\"cta-heading\">Unified Communications as a Service (UCaaS)<\/h3>\r\n\t\t\t<p>RingCentral Office\u00ae offers a complete unified communications as a service (UCaaS) solution with enterprise <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/voip\/overview.html\">VoIP<\/a> capabilities.<\/p>\r\n\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\thref=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/unified-communications.html\" class=\"btn btn-primary\"\r\n\t\t\t\ttarget=\"_blank\" rel=\"noopener\" data-dl-additional-info=\"Unified Communications as a Service (UCaaS)\"\r\n\t\t\t\tdata-dl-name=\"Unified Communications as a Service (UCaaS) | Learn more\">Learn more<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n<h3>Call forwarding<\/h3>\n<div class=\"rc-responsive-embed\"><iframe title=\"A Guide to Working From Home | Call Handling Admin\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/cgcohtbtFxw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">This video show you how to forward calls to mobile devices.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From the admin interface, click <strong>Users<\/strong> in the top menu, which displays your list of users. Click on a user\u2019s name, which opens up a menu for further actions. Under <strong><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/call-forwarding\/overview.html\">Call Forwarding<\/a> &amp; Handling<\/strong>, you can manage the routing and forwarding options for that user.<\/span><\/p>\n<h3>Uploading users in bulk<\/h3>\n<div class=\"rc-responsive-embed\"><iframe title=\"Bulk User Upload | RingCentral Office\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/YbZ6z-KDAvM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">This video walks you through using the function to bulk upload users into the admin portal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure the function to \u2018bulk upload\u2019 is ticked in the admin interface.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To bulk upload, in the admin interface click <strong>Users<\/strong> and then <strong>Unassigned extensions<\/strong>. From here, you\u2019ll have several options to add users to unassigned extensions.<\/span><\/p>\n<h3>Analytics<\/h3>\n<div class=\"rc-responsive-embed\"><iframe title=\"A Guide to User Analytics | RingCentral Office Demo\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/1TCBRoiu0Sg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p>This video shows you how to access analytics to monitor call performance.<\/p>\n<p><span style=\"font-weight: 400;\">From the admin interface, click <strong>Analytics<\/strong> to go to the analytics page. There\u2019s a wealth of data to be found here, from usage and adoption to performance and inbound call rates.<\/span><\/p>\n<h3>Managing remote teams<\/h3>\n<div class=\"rc-responsive-embed\"><iframe title=\"Managing a Remote Team | RingCentral app\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/z4I84gQ0SxI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">Finally, if you\u2019re managing a remote team, this video shows you how the RingCentral app can help you do that.<\/span><\/p>\n<p>If you&#8217;re setting up remote working for yourself or your team, you can find lots more helpful information in our <a href=\"\/gb\/en\/blog\/remote-work-resources\/\">Remote Working Resources Hub<\/a>, on topics from infrastructure to self-management. Blogs, webinars, guides \u2013 pick the medium that works for you.<\/p>\n<p class=\"uc-expo-cta-2 text-center IId-bottom-banner-144903516 CId-bottom-banner-1098205596\"><span style=\"font-size: 24px; line-height: 30px;\">To find out how UCaaS can help your company grow without compromising your service levels, request a demo of RingCentral Office.<\/span><span class=\"text-center\" style=\"display: block;\" data-dtm-element=\"button\" data-dtm-context=\"bottom-cta\" data-dtm-additional-info=\"Request a demo\"><a class=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\" title=\"Request a demo\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\" data-dtm-name=\"Bottom CTA\">Request a demo<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is the final instalment in the series of how to use RingCentral to start your business working remotely. If you missed Part 1 and Part 2, it&#8217;s probably better &hellip; <a href=\"\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-3\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;How to Use RingCentral to Start Your Business Working Remotely, Part 3&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":9005,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[165,40,39,126,49],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Use RingCentral to Start Your Business Working Remotely, Part 3 | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"This is the final instalment in the series of how to use RingCentral to start your business working remotely.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-3\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Use RingCentral to Start Your Business Working Remotely, Part 3 | RingCentral UK Blog","description":"This is the final instalment in the series of how to use RingCentral to start your business working remotely.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-3\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-3\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-3\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"How to Use RingCentral to Start Your Business Working Remotely, Part 3","datePublished":"2020-04-23T10:06:13+00:00","dateModified":"2023-01-17T10:26:14+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/how-to-use-ringcentral-to-start-your-business-working-remotely-part-3\/"},"wordCount":467,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["home working","remote work","remote working","working from home","working remotely"],"articleSection":["UC - 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