{"id":691,"date":"2018-03-02T11:05:04","date_gmt":"2018-03-02T11:05:04","guid":{"rendered":"\/gb\/en\/blog\/?p=691"},"modified":"2023-01-17T10:17:43","modified_gmt":"2023-01-17T10:17:43","slug":"the-lessons-learnt-from-managing-a-world-class-contact-centre","status":"publish","type":"post","link":"\/gb\/en\/blog\/the-lessons-learnt-from-managing-a-world-class-contact-centre\/","title":{"rendered":"The Lessons Learnt from Managing a World-Class Contact Centre"},"content":{"rendered":"

The Call and Contact Centre<\/a> expo<\/strong> is just around the corner, and here at RingCentral<\/strong>, we thought we’d take the time to celebrate and introduce some of the key speakers that will be joining the lineup from our brand.<\/p>\n

For many people in the UC and collaboration<\/a> industry, the Call & Contact centre event is the perfect place to go for insight into the latest technology trends that could change the call environment for both agents and customers alike. When managing a contact centre, there are countless different factors to think about, from how efficiency can be improved for the internal team, to how a system can be developed for truly proactive CX.<\/p>\n\t

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<\/div>\r\n\t\t<\/div>\r\n\t\t
\r\n\t\t\tContact Centre 2.0: Rise of the<\/span>\r\n\t\t\t

Collaborative Contact Centre<\/h3>\r\n\t\t\t

Get the full report on how digital transformation is making contact centres unified, collaborative, and intelligent.<\/p>\r\n\t\t\tGet your copy here<\/a>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t\n

Our very own Shaun Spivak<\/strong>, the Head of Customer Care for EMEA<\/strong> here at RingCentral, will be sharing his thoughts on the lessons that can be learned from managing a world-class contact centre at the approaching conference.<\/p>\n

Introducing Shaun Spivak<\/strong><\/h2>\n

Shaun Spivak is responsible for managing customer care with customers across the EMEA region for RingCentral. He deals with everything related to post-sales management, from professional services to implementation and deployment, number porting, training, and support.<\/p>\n

During his time at the Call & Contact Centre Expo, Shaun will be providing an insight into some of the tools and resources he uses each day basis within his world-class contact centre environment. These are programs that he uses consistently when it comes to managing wallboards for clients, and skilling agents in real-time.<\/p>\n

In Shaun’s opinion, the journey through digital transformation is never truly over. Companies are constantly looking for the next best thing to enhance customer satisfaction, and as we know at RingCentral, growth is a consistent process. “The contact <\/em>centre platform is key to our development strategy at RingCentral, it gives us the resources we need to effectively scale and monitor the right things, at the right times.”<\/em><\/p>\n

Learn How to Upgrade Your Contact Centre<\/strong><\/h2>\n

During the Call and Contact Centre event, Shaun will be sharing his message on how companies can effectively manage a world-class solution for contact centre support using the right selection of agent-enabling tools. The session will dive into some of the intuitive and dynamic resources for workforce management<\/a> that is provided by the RingCentral contact centre, along with a look at how to use wall boards more effectively.<\/p>\n

Shaun will also be covering information on QA auditing, and how brands can simplify the complexities of agent skilling with the help of a live support call centre demonstration to showcase things like Smart IVR with Salesforce<\/a> and productivity analysis.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Call and Contact Centre expo is just around the corner, and here at RingCentral, we thought we’d take the time to celebrate and introduce some of the key speakers … Read more “The Lessons Learnt from Managing a World-Class Contact Centre”<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":694,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"acf":[],"yoast_head":"\nThe Lessons Learnt from Managing a World-Class Contact Centre | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Shaun Spivak, Head of Customer Care for RingCentral EMEA shares his thoughts on managing a world-class contact centre at the 2018 Call and Contact Centre Expo at ExCel London in 21st of March. Read more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/the-lessons-learnt-from-managing-a-world-class-contact-centre\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Lessons Learnt from Managing a World-Class Contact Centre | RingCentral UK Blog","description":"Shaun Spivak, Head of Customer Care for RingCentral EMEA shares his thoughts on managing a world-class contact centre at the 2018 Call and Contact Centre Expo at ExCel London in 21st of March. 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