{"id":6650,"date":"2019-09-18T10:20:26","date_gmt":"2019-09-18T09:20:26","guid":{"rendered":"\/gb\/en\/blog\/?p=6650"},"modified":"2023-01-16T17:10:37","modified_gmt":"2023-01-16T17:10:37","slug":"contact-centre-digital-transformation-journey","status":"publish","type":"post","link":"\/gb\/en\/blog\/contact-centre-digital-transformation-journey\/","title":{"rendered":"How to plan and begin your contact centre\u2019s digital transformation journey \u2013 Customer Webinar"},"content":{"rendered":"<p class=\"lead\">RingCentral is excited to have partnered with MyCustomer to bring a panel of experts to examine why so many contact centres are embarking on digital transformation programmes and how true transformation can be achieved.<\/p>\n<p>Join MyCustomer on\u00a024th September at 3PM BST\u00a0as a panel of experts including MyCustomer managing editor\u00a0Neil Davey and Sunny Dhami, senior director of product marketing at RingCentral,\u00a0examine why so many contact centres are embarking on digital transformation programmes and how true transformation can be achieved.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6660\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2019\/09\/arco-rc-sunny.png\" alt=\"Arco RingCentral Sunny\" width=\"1177\" height=\"201\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2019\/09\/arco-rc-sunny.png 1177w, \/gb\/en\/blog\/wp-content\/uploads\/2019\/09\/arco-rc-sunny-300x51.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2019\/09\/arco-rc-sunny-768x131.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2019\/09\/arco-rc-sunny-640x109.png 640w\" sizes=\"(max-width: 1177px) 100vw, 1177px\" \/><\/p>\n<p>Hosted by MyCustomer managing editor Neil Davey, the <a href=\"\/gb\/en\/blog\/what-is-a-webinar\/\">webinar<\/a> will also share\u00a0first-hand experiences of digital transformation from Arco,\u00a0the UK\u2019s leading provider of safety equipment, sharing lessons learned relating to their national engagement centre as part of their \u00a340m Digital First initiative. Sharing their own insights on Arco\u2019s journey will be Sacha Redman, director of <a href=\"\/gb\/en\/blog\/definitive-guide-customer-experience\/\">customer experience<\/a> and Alan Garratt, head of operations support.<\/p>\n<h2><strong>What to expect from the webinar<\/strong><\/h2>\n<p>Everyone seems to be talking about digital transformation, but this webinar will bring to light what it means for your business, you\u2019ll also learn:<\/p>\n<ul>\n<li><a href=\"\/gb\/en\/blog\/digital-transformation-why-your-business-need-to-embrace-the-cloud\/\">Why digital transformation is so important<\/a> to today\u2019s contact centres.<\/li>\n<li>What transformation of contact centres entails.<\/li>\n<li>What are the key considerations before a digital transformation project.<\/li>\n<li>How contact centres can map out the transformation journey.<\/li>\n<\/ul>\n<p class=\"uc-expo-cta-2 text-center IId-bottom-banner-144903516 CId-bottom-banner-1098205596\"><span style=\"font-size: 24px; line-height: 30px;\">Register now to confirm your place at this webinar.<\/span><span class=\"text-center\" style=\"display: block;\"><a class=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\" href=\"https:\/\/event.on24.com\/eventRegistration\/EventLobbyServlet?target=reg20.jsp&amp;partnerref=RC&amp;eventid=2085450&amp;sessionid=1&amp;key=C256A35D11D0761D6A5BFF3EF8321D36&amp;regTag=&amp;sourcepage=register\" target=\"_blank\" rel=\"noopener noreferrer\" data-dtm-name=\"Bottom CTA\">Register now<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>RingCentral is excited to have partnered with MyCustomer to bring a panel of experts to examine why so many contact centres are embarking on digital transformation programmes and how true &hellip; <a href=\"\/gb\/en\/blog\/contact-centre-digital-transformation-journey\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;How to plan and begin your contact centre\u2019s digital transformation journey \u2013 Customer Webinar&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":6662,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to plan and begin your contact centre\u2019s digital transformation journey \u2013 Customer Webinar | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"RingCentral is excited to have partnered with MyCustomer to bring a panel of experts to examine why so many contact centres are embarking on digital transformation programmes and how true transformation can be achieved.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/contact-centre-digital-transformation-journey\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to plan and begin your contact centre\u2019s digital transformation journey \u2013 Customer Webinar | RingCentral UK Blog","description":"RingCentral is excited to have partnered with MyCustomer to bring a panel of experts to examine why so many contact centres are embarking on digital transformation programmes and how true transformation can be 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