{"id":28412,"date":"2024-04-05T09:29:23","date_gmt":"2024-04-05T08:29:23","guid":{"rendered":"\/gb\/en\/blog\/?p=28412"},"modified":"2024-11-06T17:01:42","modified_gmt":"2024-11-06T17:01:42","slug":"ringcentral-reimagines-the-business-phone-system-with-real-time-ai","status":"publish","type":"post","link":"\/gb\/en\/blog\/ringcentral-reimagines-the-business-phone-system-with-real-time-ai\/","title":{"rendered":"RingCentral Reimagines the Business Phone System with Real-Time AI"},"content":{"rendered":"

A new era of AI at work<\/h2>\n

In today\u2019s dynamic work landscape, integrated collaboration and customer experiences are the cornerstones for businesses to provide a seamless user journey: from marketing to sales to service touch points that users have with the business. That\u2019s why we\u2019re building on our RingSense AI Innovations in Sales and Customer Experience and are very excited to introduce\u00a0RingEX with RingSense AI. <\/strong>Personalised AI automation and intelligence across everyday interactions.<\/p>\n

Simplifying workflows. Personalising intelligence.<\/h2>\n

RingSense AI for RingEX (formerly MVP)<\/a> now provides our users with purpose-built, personalised, real-time and post-call intelligence across phone calls, video meetings and messaging. New capabilities include real-time call notes, group messaging recap, an AI \u201cco-author\u201d and translator for messaging and generative-AI search across all modalities of conversations. RingEX with RingSense AI equips users with a personal AI assistant, enhancing productivity, turning routine conversations into valuable insights, optimising workflows and enabling a sharper focus on the creative and strategic aspects of work.<\/p>\n

The RingCentral difference<\/h2>\n

What sets RingEX with RingSense AI apart from other AI-enabled solutions is its ability to support an extensive range of communication use cases across industry verticals (Financial Services, Healthcare, etc.) and across all functions. It can support complete business communications from front-office to back-office employees, and it is built on the RingCentral cloud communications platform, which has been battle-tested for mission-critical communications.<\/p>\n

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\u201cAs an early preview tester, I see that RingSense AI is an intuitive assistant designed to help users optimize employee and customer outcomes by providing data-driven insights across multiple channels in RingEX.\u201d Melody Brue, Vice President & Principal Analyst, Moor Insights & Strategy.<\/p>\n<\/blockquote>\n<\/div>\n

Furthermore, as a leader in voice communications, RingCentral brings new real-time AI capabilities to phone calls. The phone is a vital channel for knowledge workers and a lifeline to customers that contains a wealth of unstructured data, which was previously difficult to use in order to enhance employee and operational efficiency.<\/p>\n

One way RingCentral helps businesses tap into this data: intelligent note-taking. RingSense AI for Phone captures the highlights of phone conversations while they\u2019re happening<\/i>\u00a0to help people quickly share notes and action items after the call ends.<\/p>\n

Additionally, RingSense AI is now infused across RingCentral\u2019s entire product suite, including\u00a0RingCX\u2122<\/a>,\u00a0RingSense for Sales,\u00a0RingCentral Webinar<\/a>\u00a0and\u00a0RingCentral Events\u2122<\/a>. This empowers every employee in an organisation \u2013 from customer service to sales and marketing \u2013 to boost teamwork and efficiency and contribute to the success of the business.<\/p>\n

\u201cAI can play a crucial role in improving the employee experience, and by making data more actionable, AI will streamline workflows and unlock new levels of efficiency,\u201d said Melody Brue, Vice President and Principal Analyst at Moor Insights & Strategy.<\/p>\n

\u201cEmpowering workers with AI isn\u2019t solely about boosting output. It also enables employees to engage in more strategic customer-centric work.<\/p><\/blockquote>\n

\u201cAs an early preview tester, I see that RingSense AI is an intuitive assistant designed to help users optimise employee and customer outcomes by providing data-driven insights across multiple channels in RingEX.\u201d<\/p>\n

Your personal AI assistant<\/h2>\n

RingSense AI turns phone calls, messages and meetings into powerful tools for productivity, providing time-saving automation and harnessing conversation insights to help reclaim hours and provide personalised insights. Here are key features that are powered by RingSense AI:<\/p>\n

Powerful conversation intelligence<\/h3>\n

\"RingSense<\/p>\n

RingEX uses generative AI to create a neatly organised summary of conversations, complete with notes, actionable tasks and key moments in recordings highlighted for easy reference. With this intelligence, every conversation can become smarter.<\/p>\n

For example, imagine a patient calling a busy medical clinic to ask about a new treatment. RingSense AI can summarise the patient\u2019s key concerns, questions and personal health context. This summary can then be attached to the patient\u2019s file for the physician to review before the appointment, ensuring a personalised consultation that addresses all of the patient\u2019s needs and concerns. Additionally, RingEX can automatically suggest follow-up tasks such as sending the patient informational materials about the treatment discussed.<\/p>\n

Real-time note taking<\/h3>\n

\"\"<\/p>\n

Your AI assistant instantly generates notes during calls, capturing key updates, outstanding questions and action items in real time for on-the-spot reference. This boosts accuracy, recall and engagement in business conversations, and notes can be shared with teams across multiple modalities. Whether you\u2019re transitioning between meetings, multitasking or on the road driving, real-time note taking ensures that all important points are recorded and available at your fingertips so you never miss a detail.<\/p>\n

Available in early access preview for select customers.<\/i><\/p>\n

AI writer and translator for messages<\/h3>\n

\"\"<\/p>\n

With RingEX, you have an AI \u201cco-author\u201d that helps you craft polished chat messages, keeping the context of conversations in the style and length users prefer. It also translates messages into Spanish, French, German, Chinese or English. This simplifies and enriches global collaboration, allowing people from different countries to communicate in the language in which they\u2019re most comfortable.<\/p>\n

Coming to early access preview for select customers in early Summer 2024.<\/i><\/p>\n

Unread message recap<\/h3>\n

Ever come back from vacation to an overwhelming amount of messages in your team chats? RingEX provides AI-generated summaries of missed team messages in group chats for quick catch-up. This comes in especially handy if you\u2019re added to a new chat channel and want to understand the context to-date without scrolling through hundreds of messages.<\/p>\n

Coming to early access preview for select customers in H2 2024.<\/i><\/p>\n

Generative AI search<\/h3>\n

\"\"<\/p>\n

Coming later in 2024, RingEX will allow you to use natural language queries to search for information from conversations across phone and voicemails, with AI search in email, meetings and chat to follow soon after. You\u2019ll instantly be able to surface answers to questions like:<\/p>\n