{"id":28279,"date":"2024-03-06T14:28:49","date_gmt":"2024-03-06T14:28:49","guid":{"rendered":"\/gb\/en\/blog\/?p=28279"},"modified":"2024-03-06T14:29:31","modified_gmt":"2024-03-06T14:29:31","slug":"how-to-optimise-investment-in-your-communications-system","status":"publish","type":"post","link":"\/gb\/en\/blog\/how-to-optimise-investment-in-your-communications-system\/","title":{"rendered":"Two minutes to understand: How to optimise investment in your communications system"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It goes without saying that managing costs is a priority for businesses, but it\u2019s become even more important given the various crises we are currently experiencing. With the hike in energy and raw material prices, finance departments are now even more vigilant when monitoring expenditure, so as to ensure that they are maintaining their profit margins. However, when it comes to communications, assessing cost is not always straightforward. Oftentimes, it\u2019s more profitable to invest in a modern solution that has the potential to create value.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this two-minute video, Ross Reeves, UK Marketing Director at RingCentral, gives advice on how to optimise the investment you make in your communications system and maximise its ROI:<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"How to optimise your investment in your communications system\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/oHD7Dr0WqXI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<h2><b>Four ways to optimise costs thanks to the cloud<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A cloud-based unified communications system (or UCaaS, Unified Communications as a Service) provides you with a single solution for managing all channels: phones, messaging, video meetings, fax, and sometimes even webinars.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Adopting a single, integrated solution draws on several different levers to reduce costs:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By reducing the number of providers and, by extension, the number of invoices to process, you gain a better overview of your costs, allowing you to streamline your expenditure.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By using a single system with a more intuitive interface, you reduce the amount of training that employees need and also the time that your technical support teams spend helping them.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By outsourcing to the cloud, solution administrators no longer have to worry about the infrastructure, maintenance and upgrading of expensive on-premises hardware. Equipment and resources are pooled by your provider, generating direct savings in terms of both investment and operating costs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Finally, cloud solutions can also be fully controlled and managed remotely using an online interface. This allows you to save on both time and travel and can even lessen the size of IT teams, reducing your communications and associated management costs too.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27799 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/woman-on-phone-at-home-on-laptop-scaled.jpg\" alt=\"Entrepreneur, ecommerce or small business owner working on laptop and phone in trendy shop, store or cafe. Retail manager or sales and marketing woman taking online order while selling on her website-828\" width=\"2048\" height=\"1366\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/woman-on-phone-at-home-on-laptop-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/woman-on-phone-at-home-on-laptop-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/woman-on-phone-at-home-on-laptop-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/woman-on-phone-at-home-on-laptop-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/woman-on-phone-at-home-on-laptop-1536x1024.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The cloud helps secure substantial savings. By migrating their existing on-premises PBX to our RingCentral\u00a0MVP cloud solution, <\/span><a href=\"https:\/\/assets.ringcentral.com\/uk\/datasheet\/csm-survey-findings-overall-2022.pdf\"><span style=\"font-weight: 400;\">our customers make savings<\/span><\/a><span style=\"font-weight: 400;\"> of between 20\u00a0and\u00a035% on their telecommunications costs and observe a reduction of between 10\u00a0and\u00a020% in their overall IT expenses. This results in a 55%\u00a0increase in return on investment and an average payback period of nine months.<\/span><\/p>\n<h2><b>Expanding features help maximise your investment<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In order to maximise the potential of a given solution, it\u2019s also important to take into consideration how it will evolve. With SaaS, you can expect regular updates comprising new features designed to enhance the user experience and address the latest customer needs, without having to invest large amounts in upgrades.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When choosing your provider, find out about how the company announces new features and how often these are released. Then, make sure to follow up on this regularly so you can make the most of your solution\u2019s evolving capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, don\u2019t forget to look at what analytical and reporting features your system offers. By analysing the activity on your business communications system, you can monitor expenses and user performance more easily, making it possible to optimise costs and turnover.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A final point that can help you maximise your ROI: integrating your contact centre with your enterprise collaboration system. With a single platform, you can simplify administration and facilitate collaboration between all company employees. That&#8217;s what RingCentral offers, with immediate ROI benefits: a recent research shows that customers using one platform can often experience up to a 211% return on investment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Find all the episodes in our \u201cHow to optimise your business communications\u201d series here!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why not also check out the RingCentral MVP unified communications solution?<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It goes without saying that managing costs is a priority for businesses, but it\u2019s become even more important given the various crises we are currently experiencing. With the hike in &hellip; <a href=\"\/gb\/en\/blog\/how-to-optimise-investment-in-your-communications-system\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Two minutes to understand: How to optimise investment in your communications system&#8221;<\/span><\/a><\/p>\n","protected":false},"author":254,"featured_media":28280,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[120],"tags":[74,308,305],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to optimise your investment in cloud communications | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"In this video, Ross Reeves gives advice on how to optimise the investment you make in cloud communications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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