{"id":27855,"date":"2023-11-08T09:04:50","date_gmt":"2023-11-08T09:04:50","guid":{"rendered":"\/gb\/en\/blog\/?p=27855"},"modified":"2023-11-29T14:19:13","modified_gmt":"2023-11-29T14:19:13","slug":"video-series-how-to-integrate-business-communications-microsoft-teams","status":"publish","type":"post","link":"\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/","title":{"rendered":"Two Minutes To Understand How To Integrate Your Phone System With Microsoft Teams"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Did you know that almost nine out of ten Microsoft Teams customers are planning to opt for a third-party phone solution to manage their phone calls? The phone remains an essential communications channel, and most businesses prefer to rely on a specialist supplier that provides advanced features and commits to the quality and reliability of the communications rather than settling for Microsoft\u2019s limited phone capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But the use of different tools does not have to make users\u2019 work more complicated. The way in which systems are integrated is essential. In this video, Bryan Peddie, Product Marketing Manager, explains how best to integrate your phone system with Teams and gives some examples of automated functions that will increase productivity.<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"2 mins to understand: How to integrate your business communications with Microsoft Teams\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/c2omiOQfs3g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<h2 id=\"multiple\"><span style=\"font-weight: 400;\">Multiple advantages for users and businesses\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As the research and advisory company Metrigy explains in <\/span><a href=\"https:\/\/assets.ringcentral.com\/fr\/report\/research-report\/metrigy-telephonie-microsoft-teams.pdf\"><span style=\"font-weight: 400;\">a recent study<\/span><\/a><span style=\"font-weight: 400;\">, combining Microsoft Teams with the phone services of a third-party UCaaS (unified communications in the cloud) provider brings advantages that include reduced costs, increased reliability and a wider range of phone capabilities. Practical evidence of these benefits: 88% of businesses that have already integrated these systems do not plan to change the way they operate, even if they use Microsoft Teams for messaging and video.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It may seem surprising that using an additional tool can ultimately lead to an increase in productivity, but this is all about introducing UCaaS and its advanced integration capabilities into a different working environment. If the integration is carefully planned and the ergonomics are tried out with users, the systems can be used seamlessly and almost transparently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take one example. If RingCentral MVP is integrated with Microsoft Teams, when you are working in your collaboration tool, you simply click on a contact to start a phone call. You don\u2019t need to leave the interface.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In technical terms, the integration is also very simple because it does not require any special equipment or an additional application that has to be dealt with. Another benefit is that leaving your phone system in the hands of a specialist means that you can ask your provider to manage the migration of your PBX to the cloud, taking into account specific configurations and even existing deskphones. RingCentral manages migrations of this kind on a daily basis and also supplies provider connections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t\r\n\t<div class=\"rc-post-content-cta rc-post-content-cta_green\">\r\n\t\t<div class=\"rc-post-content-cta-columns\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" width=\"757\" height=\"328\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Cavell.jpg\" class=\"responsive-image\" alt=\"Cavell-212\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Cavell.jpg 757w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Cavell-300x130.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Cavell-640x277.jpg 640w\" sizes=\"(max-width: 757px) 100vw, 757px\" \/>\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<div class=\"headline-copy\" style=\"text-align:left;\">Why choose a third-party phone solution for Microsoft Teams?<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"rc-post-content-cta-footer\">\r\n\t\t\t<div class=\"bottom-cta-logo-container\">\r\n\t\t\t\t<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-228510091\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-228510091\">Ring Central Logo<\/title>\r\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 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RingCentral MVP also makes it possible to integrate phone directories and calendars which allows you to provide better customer service. The presence synchronisation between Teams and RingCentral also means that you can find out in real time whether your colleagues are available and decide whether or not to transfer an important call to them. For the customer or the employee who is calling, it is always a more pleasant experience to find this out in advance rather than to be transferred to a phone that no one answers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With its latest integration, RingCentral also provides its phone capabilities into the Microsoft Teams mobile app.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The important capabilities also include analytics. Analysing communications is a key aspect of managing a business. By integrating your system with RingCentral MVP, you will have access to all the advanced RingCentral analytics features, either IT or line of business, directly from Teams.<\/span><\/p>\n<h2 id=\"rapid\"><span style=\"font-weight: 400;\">A rapid ROI\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" class=\"wp-image-27856 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/11\/Person-on-phone-looking-at-chart-scaled.jpg\" alt=\"Woman using smartphone buy cryptocurrency at a coffee shop, blockchain investment, decentralize and Stock market concept.-509\" width=\"2048\" height=\"1365\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/11\/Person-on-phone-looking-at-chart-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/11\/Person-on-phone-looking-at-chart-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/11\/Person-on-phone-looking-at-chart-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/11\/Person-on-phone-looking-at-chart-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/11\/Person-on-phone-looking-at-chart-1536x1024.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The majority of organisations are aware of the value generated by communications and collaboration solutions. They measure this value in terms of improving productivity, reducing costs and revenue increase. In its study, Metrigy shows that 52.3% of businesses have seen a rise in productivity, 36.8% a fall in global expenditure and 31% a growth in revenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By investing in a UCaaS solution such as RingCentral MVP for your phone system which is integrated with your Microsoft Teams environment, you will notice an increase in value on a number of levels:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The gains in terms of the availability and reliability of the communications will help to prevent calls being missed and therefore potential revenue being lost. Microsoft Teams commits to an uptime of 99.99%, whereas RingCentral undertakes to provide 99.999% availability. This difference, which may seem very small, has major consequences in reality. It means 5.26 minutes of downtime per year, compared with 52 minutes for a supplier offering 99.99%.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrating advanced phone capabilities, such as call queue management, voicemail and information about the presence status of other employees, brings significant improvements in the user experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Finally, users who benefit from a simple, seamless integration can save time and be more productive.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Last but not least, cost reduction is an important differentiating factor. The investment in this integration is lower because, with RingCentral MVP, you do not need to buy Teams Phone or E5 licences.<\/span><\/p>\n<h2 id=\"episodes\"><span style=\"font-weight: 400;\">Don\u2019t miss the other episodes!<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Five videos, five questions and two minutes to understand everything and take your business communications to the next level:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/\"><span style=\"font-weight: 400;\">Episode 1: How unified communications and AI can facilitate new working models<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/how-to-guarantee-a-high-quality-customer-experience\/\"><span style=\"font-weight: 400;\">Episode 2: How to guarantee a high-quality customer experience<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Episode 4: How to manage your communications system more effectively with advanced analyses<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Episode 5: How to ensure that your business communications system is reliable<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Did you know that almost nine out of ten Microsoft Teams customers are planning to opt for a third-party phone solution to manage their phone calls? The phone remains an &hellip; <a href=\"\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Two Minutes To Understand How To Integrate Your Phone System With Microsoft Teams&#8221;<\/span><\/a><\/p>\n","protected":false},"author":254,"featured_media":27857,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[120],"tags":[304,302],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integrate Your Phone System with Microsoft Teams in Just Two Minutes! | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Bryan Peddie, Product Marketing Manager, explains how to integrate an advanced phone system with Teams, with some examples.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yvanie Trouilleux\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Integrate Your Phone System with Microsoft Teams in Just Two Minutes! | RingCentral UK Blog","description":"Bryan Peddie, Product Marketing Manager, explains how to integrate an advanced phone system with Teams, with some examples.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/","twitter_misc":{"Written by":"Yvanie Trouilleux","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/"},"author":{"name":"Yvanie Trouilleux","@id":"\/gb\/en\/blog\/#\/schema\/person\/4953c9ce633f08499829aa5897ba80f9"},"headline":"Two Minutes To Understand How To Integrate Your Phone System With Microsoft Teams","datePublished":"2023-11-08T09:04:50+00:00","dateModified":"2023-11-29T14:19:13+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/"},"wordCount":905,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["integration","Microsoft Teams"],"articleSection":["Interviews"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/","url":":\/gb\/en\/blog\/video-series-how-to-integrate-business-communications-microsoft-teams\/","name":"Integrate Your Phone System with Microsoft Teams in Just Two Minutes! 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