{"id":27846,"date":"2023-11-06T08:30:43","date_gmt":"2023-11-06T08:30:43","guid":{"rendered":"\/gb\/en\/blog\/?p=27846"},"modified":"2023-11-29T15:54:09","modified_gmt":"2023-11-29T15:54:09","slug":"the-first-60-days-as-ringcentrals-ceo","status":"publish","type":"post","link":"\/gb\/en\/blog\/the-first-60-days-as-ringcentrals-ceo\/","title":{"rendered":"The first 60 days as RingCentral’s CEO"},"content":{"rendered":"

It has been just over 60 days since I started my journey as CEO of RingCentral, and it has been a whirlwind of listening, learning, and planning. I wanted to take a moment to share my initial impressions.<\/p>\n

A Solid Foundation<\/h2>\n

First, I want to acknowledge the great work that has been done prior to my arrival to get RingCentral into a very select\u00a0group\u00a0of companies\u00a0with more than $2.2B in annualized recurring revenue (ARR). The mindset of innovation first, established by our founder, Vlad Shmunis, permeates through our talented and dedicated team who has built a solid foundation for our next chapter\u2013 as a company.<\/p>\n

Listening and Learning<\/h2>\n

During these initial days, my top priority has been to listen and learn. I\u2019ve had the privilege of engaging with our people, our customers, partners, and investors, absorbing their insights, feedback, and aspirations. These collaborative conversations have been invaluable in shaping my perspective and understanding of the unique strengths and opportunities of RingCentral.<\/p>\n

Defining Our Vision<\/h2>\n

Every great journey starts with a destination in mind. My vision for RingCentral is not about short-term gains; it is about building a long-lasting, large scale company that consistently delivers profitable growth.\u00a0Our team has spent the last two decades pioneering innovation and pushing technology boundaries to bring the power of cloud communications into businesses of all sizes worldwide. We have earned the trust as a reliable partner for over 400,000 customers, totaling 6 million users, across 46 countries.<\/p>\n

In this next growth decade, we will continue to\u00a0innovate at pace, to bring the power of AI- first innovations across our product portfolio \u2013 transforming the employee (EX) and customer (CX) experiences. I\u2019m excited about our vision that builds on our heritage of innovation and trusted brand status as we scale our portfolio and support our customers to transform their business communications with the power of AI.\u00a0 Delivering intelligent communications our customers can trust. We will continue to\u00a0transform the communications industry, enrich lives, and create sustainable value for all our stakeholders\u2013 especially our customers.<\/p>\n

Customer-Centric Approach<\/h2>\n

Speaking of customers \u2013 customers, like innovation, will be at the heart of everything we do. We will lead with a customer-first approach. I plan to spend 30% of my time with our customers \u2013 listening to their needs and ensuring that our solutions and services not only meet but exceed their expectations. We will continue to be a trusted partner on their journey to success.<\/p>\n

Delivering standout customer experience is everyone\u2019s responsibility at RingCentral from frontline sales, customer support, finance, etc. I intend to ensure we continue to drive our WinAsOne approach across the business in serving the needs of our customers globally.<\/p>\n

Driving Early Success with Agile Leadership<\/h2>\n

One of the most exciting challenges for any new CEO is to build operational excellence around new products that have quickly gained traction with customers. We are seeing great response from our customers around our latest product innovations \u2013 RingCX and RingCentral Events.<\/p>\n

With GA for RingCX and RingCentral Events to be announced later this month for the\u00a0US, Canada, and UK, as CEO I intend to ensure we are agile in responding to the demand from our customers and operationalizing our business around these emerging opportunities.<\/p>\n

It has been simply incredible to be part of the rapid innovation at RingCentral these last few weeks. In eleven days, we will be hosting our first ever\u00a0virtual launch event<\/a>\u00a0for customers, prospects, partners, analysts, and media.<\/p>\n

Careful Stewardship and Market Navigation<\/h2>\n

No matter how thoughtfully we plan our journey, my experience has taught me that capital stewardship and careful navigation in a changing market is also part of driving growth and maintaining leadership. RingCentral\u2019s journey will undoubtedly have obstacles to overcome. As CEO, you can expect transparency and accountability. As we navigate the changing macroeconomic trends, we will continue to measure and adapt to remain agile in our responses. You can expect our decisions to be based on investing in innovation, putting our customers first, and continuing to drive shareholder value.<\/p>\n

Gratitude and Commitment<\/h2>\n

Even with the best products and innovations, we are nowhere without our people. My role as CEO is to bring our talented team together within a positive workplace environment. At RingCentral, we will continue to link our people, our culture, and our strategy to WinAsOne. Whether you are in San Francisco, London, Paris, Manila, India or China, your dedication to innovation and your commitment to our customers are undoubtedly the driving force of our success to date.<\/p>\n

I want to express my deepest gratitude to the team, customers, partners, and investors for the welcome and support. The road ahead is filled with promise, and I am committed to working with all of our stakeholders to ensure we scale while maintaining our focus on innovation and becoming customer obsessed. Please feel free to reach out if you have any questions, ideas, or feedback. Your insights are invaluable as we forge ahead together.<\/p>\n

I look forward to the future!<\/p>\n","protected":false},"excerpt":{"rendered":"

It has been just over 60 days since I started my journey as CEO of RingCentral, and it has been a whirlwind of listening, learning, and planning. 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Robbiati","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/person\/image\/","url":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","contentUrl":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","caption":"Tarek Robbiati"},"description":"Tarek Robbiati has served as RingCentral\u2019s Chief Executive Officer since August 2023 and has been a member of the RingCentral Board of Directors since December 2022. Robbiati is a renowned strategic and financial executive with experience across the telecom, media, technology and financial services industries. Prior to joining RingCentral, Robbiati served as Chief Financial Officer and EVP of Strategy of Hewlett Packard Enterprise since 2018 where he helped oversee the company\u2019s portfolio transformation and financial growth, including doubling ARR while significantly growing free cash flow. Before joining Hewlett Packard Enterprise, Robbiati served as Chief Financial Officer of Sprint Corporation from August 2015 to February 2018 where he led the company\u2019s strategic efforts to reposition the company. Prior to these roles, Robbiati served in various executive positions across the globe. He was personally recruited to FlexiGroup Limited in Australia in January 2013 and subsequently led a highly successful transformation that included a radical shift in the core business model. As Group Managing Director and President of Telstra International Group in Hong Kong, Robbiati was the driving force behind the company\u2019s Telecom Asia\u2019s \u201cBest Mobile Carrier\u201d award in 2011. He also served as Executive Chairman and CEO of Telstra\u2019s Hong Kong-based subsidiary CSL Limited. Earlier in his career, Robbiati held leadership positions at global credit insurer Atradius, Orange PLC in the UK, investment bank Lehman Brothers, and the global consultancy Andersen Consulting (now Accenture). Robbiati holds a Master of Science Nuclear Physics and Electronics from \u00c9cole nationale sup\u00e9rieure d\u2019ing\u00e9nieurs de Caen (ENSICAEN), a Master of Science Business Administration from IAE Caen and a Master of Business Administration from the London Business School.","url":"\/gb\/en\/blog\/author\/tarek-robbiati\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27846"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/257"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=27846"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27846\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/27848"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=27846"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=27846"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=27846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}