{"id":27678,"date":"2023-10-25T10:00:08","date_gmt":"2023-10-25T09:00:08","guid":{"rendered":"\/gb\/en\/blog\/?p=27678"},"modified":"2023-11-29T12:48:52","modified_gmt":"2023-11-29T12:48:52","slug":"how-unified-communications-supports-hybrid-work","status":"publish","type":"post","link":"\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/","title":{"rendered":"Two Minutes To Understand How Unified Communications and AI Support Hybrid Work"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Many companies have introduced new working models to respond to the expectations of their staff. More and more employees are asking for a certain amount of flexibility in the way they organise their work and want to work remotely at least part of the time. But are businesses really ready for hybrid working?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although cloud communications solutions allow the challenges of mobile working to be overcome more easily, other issues also need to be taken into account and the answer lies in state-of-the art solutions. In this video, Lauren Barber, Upmarket Expansion Manager, explains the role that AI can play in improving productivity and the employee and customer experience, while ensuring the quality and reliability of communications.<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"2 mins to understand: How do unified communications and AI facilitate new ways of working?\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/StcyrVZGgIs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<h2 id=\"favour\"><strong>Employees are in favour of hybrid working<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Studies in this area have shown that the world of work has changed and employees want greater flexibility. <\/span><a href=\"https:\/\/www.ringcentral.com\/fr\/fr\/blog\/webinar-travail-hybride-2023\/\"><span style=\"font-weight: 400;\">A study carried out by Ipsos<\/span><\/a><span style=\"font-weight: 400;\"> less than a year ago on behalf of RingCentral among British workers highlights this fundamental shift. The majority of employees who are able to work remotely (64%) chose to work outside the office at least one day a week.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This new working model has a positive impact on employee satisfaction. The same study shows that most hybrid workers <\/span><span style=\"font-weight: 400;\">(58%)<\/span><span style=\"font-weight: 400;\"> are satisfied with their working conditions. This means that more businesses need to develop their hybrid working models and introduce more effective tools to make remote collaboration and communications easier, if they want to retain their employees.<\/span><\/p>\n<h2 id=\"challenges\"><strong>Cloud technology helps organisations overcome challenges\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Unified communications in the cloud (also known as UCaaS or Unified Communications as a Service) have been introduced by a large number of companies and forecasts indicate that growth in this market will remain strong (<\/span><a href=\"https:\/\/www.reportlinker.com\/p05961503\/Global-Unified-Communications-as-a-Service-UCaaS-Industry.html?utm_source=PRN\"><span style=\"font-weight: 400;\">+20% per year until 2030<\/span><\/a><span style=\"font-weight: 400;\"> according to analysts). UCaaS allows employees to access the company\u2019s communications system wherever they are and from any device using an intuitive interface. It also brings together all the interaction channels that have become widely used in recent years: messaging, video and even webinars or <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/next-gen-communications-for-frontline-workers\/\"><span style=\"font-weight: 400;\">push to talk<\/span><\/a><span style=\"font-weight: 400;\">, which adds more to the phone channel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a secure system such as <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/solutions\/office\/call.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\">, the channels are seamlessly integrated and allow users to switch from a phone call to a video meeting, for example, without interruption. In addition, the system complies with the strictest security standards to ensure that the communications remain confidential and personal data is protected.<\/span><\/p>\n<h2 id=\"benefits\"><strong>The specific benefits of AI<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Artificial intelligence is now an integral part of our everyday lives. Its most recent evolution is generative AI, with one example being ChatGPT. This has exploded in the media. However, it is important to realise that the algorithms and expert systems can already be found in many professional applications, where they make the lives of users easier, improve the quality of the interactions and monitor the security of the systems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employees, in particular those from the younger generation (aged 21 to 34), have understood the interest in AI. A recent Ipsos study shows that <\/span><span style=\"font-weight: 400;\">49%<\/span><span style=\"font-weight: 400;\"> of them believe that AI will have a positive impact on their work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is the case in the RingCentral platform, which has already been making use of AI on several levels for some time. These advanced features bring specific user experience benefits and help you save a lot of time. For example, if you cannot attend a <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/ai-driven-meetings-for-better-hybrid-work\/\"><span style=\"font-weight: 400;\">video conference<\/span><\/a><span style=\"font-weight: 400;\">, the application will automatically transcribe and summarise the discussion with the associated keywords.This means you can see highlights and even action items without watching the entire recording.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the same way, RingCentral also allows you to transcribe phone conversations in real time\u00a0 <\/span><span style=\"font-weight: 400;\">or get a s<\/span><span style=\"font-weight: 400;\">ummary and the main insights afterwards, which is convenient if you&#8217;re in a noisy place and not sure you&#8217;ll hear correctly or if you&#8217;re not a native English speaker. With RingCentral, you can also get a sentiment scoring or analysis of your phone conversation with a customer to detect emotional tone and identify potential misunderstandings, so that you can proactively clarify and resolve issues. All of this adds another layer of intelligence.<\/span><\/p>\n<figure id=\"attachment_27679\" aria-describedby=\"caption-attachment-27679\" style=\"width: 2048px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-27679 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Woman-looking-at-screen-scaled.jpg\" alt=\"Business woman, computer seo work and coding of young employee with crypto and glasses. Digital code, female face and reading of a it employee at night planning with online hacker and ai data-575\" width=\"2048\" height=\"1366\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Woman-looking-at-screen-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Woman-looking-at-screen-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Woman-looking-at-screen-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Woman-looking-at-screen-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Woman-looking-at-screen-1536x1024.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption id=\"caption-attachment-27679\" class=\"wp-caption-text\">Business woman, computer seo work and coding of young employee with blue light and glasses. Digital code, female face and reading of a it employee at night planning with online ecommerce and ai data<\/figcaption><\/figure>\n<h2 id=\"experience\"><strong>Optimising the experience of customers and employees<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Using the latest business communications solutions such as RingCentral, you can offer your customers intelligent, connected experiences:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intelligent because it integrates AI at all levels of communications so that employees can be more productive and maximise their results by automating certain tasks or with advanced analytics.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Connected because it eliminates the silos within your organisation and ensures that your teams in the field are connected to the employees in the office. Tools your teams use on a daily basis are integrated and work together (these include productivity tools and CRM and ERP systems or even the contact centre solution).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offer experiences because it adapts to the way people work and how customers want to be served.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will be describing these advanced analytics in more detail in one of the next episodes of our series \u201cHow to optimise your business communications\u201d.<\/span><\/p>\n<h2 id=\"miss\"><strong>Don\u2019t miss the next episodes!<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Five videos, five questions and two minutes to learn and take your business communications to the next level:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Episode 2: How to guarantee a high-quality customer experience by integrating your business communications and your contact centre<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Episode 3: How to integrate your phone system with Microsoft Teams<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Episode 4: How to manage your communications system more effectively thanks to advanced analytics<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Episode 5: How to ensure that your business communications system is reliable<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many companies have introduced new working models to respond to the expectations of their staff. More and more employees are asking for a certain amount of flexibility in the way &hellip; <a href=\"\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Two Minutes To Understand How Unified Communications and AI Support Hybrid Work&#8221;<\/span><\/a><\/p>\n","protected":false},"author":254,"featured_media":27778,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[120],"tags":[270,54],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Learn How Unified Communications and AI Help with Hybrid Work in Just Two Minutes | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"In this video, Lauren Barber, Upmarket Expansion Manager, explains the role that AI can play in improving productivity and the employee and customer experience, while ensuring the quality and reliability of communications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yvanie Trouilleux\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Learn How Unified Communications and AI Help with Hybrid Work in Just Two Minutes | RingCentral UK Blog","description":"In this video, Lauren Barber, Upmarket Expansion Manager, explains the role that AI can play in improving productivity and the employee and customer experience, while ensuring the quality and reliability of communications.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/","twitter_misc":{"Written by":"Yvanie Trouilleux","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/"},"author":{"name":"Yvanie Trouilleux","@id":"\/gb\/en\/blog\/#\/schema\/person\/4953c9ce633f08499829aa5897ba80f9"},"headline":"Two Minutes To Understand How Unified Communications and AI Support Hybrid Work","datePublished":"2023-10-25T09:00:08+00:00","dateModified":"2023-11-29T12:48:52+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/"},"wordCount":953,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["hybrid work","unified communications"],"articleSection":["Interviews"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/","url":":\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/","name":"Learn How Unified Communications and AI Help with Hybrid Work in Just Two Minutes | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2023-10-25T09:00:08+00:00","dateModified":"2023-11-29T12:48:52+00:00","description":"In this video, Lauren Barber, Upmarket Expansion Manager, explains the role that AI can play in improving productivity and the employee and customer experience, while ensuring the quality and reliability of communications.","breadcrumb":{"@id":":\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":[":\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/"]}]},{"@type":"BreadcrumbList","@id":":\/gb\/en\/blog\/how-unified-communications-supports-hybrid-work\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RingCentral Blog","item":"\/gb\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Interviews"}]},{"@type":"WebSite","@id":"\/gb\/en\/blog\/#website","url":"\/gb\/en\/blog\/","name":"RingCentral UK Blog","description":"RingCentral News and Tips","publisher":{"@id":"\/gb\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/gb\/en\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"\/gb\/en\/blog\/#organization","name":"RingCentral UK","url":"\/gb\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/","url":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","contentUrl":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","width":1921,"height":416,"caption":"RingCentral UK"},"image":{"@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"\/gb\/en\/blog\/#\/schema\/person\/4953c9ce633f08499829aa5897ba80f9","name":"Yvanie Trouilleux","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/person\/image\/","url":"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/yvanie-headshot-150x150.jpg","contentUrl":"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/yvanie-headshot-150x150.jpg","caption":"Yvanie Trouilleux"},"description":"Yvanie Trouilleux is Senior Product Marketing Manager for RingCentral MVP.","url":"\/gb\/en\/blog\/author\/yvanie-trouilleux\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27678"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/254"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=27678"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27678\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/27778"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=27678"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=27678"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=27678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}