{"id":27667,"date":"2023-10-12T17:40:14","date_gmt":"2023-10-12T16:40:14","guid":{"rendered":"\/gb\/en\/blog\/?p=27667"},"modified":"2023-11-28T11:01:58","modified_gmt":"2023-11-28T11:01:58","slug":"mvp-innovations-q3-2023","status":"publish","type":"post","link":"\/gb\/en\/blog\/mvp-innovations-q3-2023\/","title":{"rendered":"Q3 MVP Updates: Boosting Employee Collaboration With Services Now Available in India, a More Efficient Call Handling &#038; a Refreshed UX"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">At RingCentral, our mission is to make your working life more pleasant by powering the critical tools you use everyday and make them available everywhere. In a time when businesses are striving for efficiency while maintaining customer experience, they look to us to enhance our tools with the latest technology and security and make them work from everywhere. It\u2019s not just about making each individual more productive, but also unlocking new ways of working as a team that\u2019s greater than the sum of their parts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Crafted towards these goals, our Q3 RingCentral MVP innovations help your teams unify their forces to <\/span><i><span style=\"font-weight: 400;\">augment <\/span><\/i><span style=\"font-weight: 400;\">human collaboration and productivity. Let\u2019s dig into what\u2019s new.<\/span><\/p>\n<div class=\"rc-responsive-embed\"><iframe title=\"What&#039;s New in RingCentral MVP | Q3 2023 | UK\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/ldwp6kqZ5_Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/div>\n<p><b>Top Highlights:\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The first compliant cloud telephony provider in India<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The most empowering user call handling on the market<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced Microsoft Teams integration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rooms Scheduling Display<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Team Messaging and General App Enhancements<\/span><\/li>\n<\/ol>\n<h2 id=\"compliant\"><span style=\"font-weight: 400;\">1. The first compliant cloud telephony provider in <\/span><b>India<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-27673\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/india-gif.gif\" alt=\"india gif-288\" width=\"1280\" height=\"720\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">Unlocking access to a global economic hub<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Gartner estimates IT communications services spending in India to reach <\/span><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2022-11-14-india-it-spending-forecast-2023\"><span style=\"font-weight: 400;\">$24.7B in 2023<\/span><\/a><span style=\"font-weight: 400;\">. As more global corporations turn to India to grow satellite offices and develop technology hubs, they need fully compliant solutions to ensure business continuity and peace of mind. While noncompliant cloud solutions are technically available in India, organisations using these services run the risk of audits which can shut services down with little-to-no notice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We proudly announced this quarter that RingCentral is the <\/span><b>first <\/b><span style=\"font-weight: 400;\">global cloud provider to offer fully compliant cloud phone system services in India. RingCentral passed key regulatory certifications by the Department of Telecommunications (DOT) India and Telecom Regulatory Authority of India (TRAI), enabling organisations with a presence in India to access cloud phone capabilities to ease communication with employees, customers, and everyone in between. Customers operating in India can purchase <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/global-office-communications\/overview.html\"><span style=\"font-weight: 400;\">Global MVP Select phone capabilities<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2 id=\"handling\"><span style=\"font-weight: 400;\">2. The most empowering user call handling on the market<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27670 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/call-rules-gif.gif\" alt=\"call rules gif-751\" width=\"1280\" height=\"720\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our new call handling enhancements \u2013 driven by customer feedback \u2013 are specially designed to empower small and medium-sized business productivity and automation. Your employees now have the flexibility to create custom call rules directly from their desktop and mobile apps.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve also expanded options for personalised greetings, custom ring settings, on the user level. Fancy setting up a special greeting message for your special clients or callers? Or do you want to determine the number of rings before a call goes to voicemail? The choice is now all yours.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Unified view for admins<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve updated the Admin Portal settings to align perfectly with the user app settings. This not only gives admins a consolidated view but also empowers them to assist users more effectively.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">A new Call Rule Wizard<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve also introduced our all-new custom call rule wizard, a tool that lets you create special rules in just a few clicks. It\u2019s simple, it\u2019s efficient, and it\u2019s designed to make your life easier.<\/span><\/p>\n<h2 id=\"enhanced\"><span style=\"font-weight: 400;\">3. Enhanced Microsoft Teams integration<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27676 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/Microsoft-Teams-Cycle_through_top_navigation.gif\" alt=\"Microsoft-Teams-Cycle_through_top_navigation-408\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We announced the GA release of a <\/span><b>redesigned, revamped, and recharged <\/b><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/microsoft-teams.html\"><b>RingCentral for Microsoft Teams 2.0<\/b><\/a><span style=\"font-weight: 400;\"> this quarter. This faster loading, telephony centric integration brings the best of RingCentral into Teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">New features include:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automated presence sync between RingCentral &amp; Teams<\/b><span style=\"font-weight: 400;\"> \u2013 Statuses are automatically synced between RingCentral and Microsoft Teams, ensuring the true availability of users is accurately reflected. When users take a call in RingCentral (even on a desk phone!) their status in Teams will be updated to \u201cBusy.\u201d\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Faster load times <\/b><span style=\"font-weight: 400;\">\u2013 the fastest loading RingCentral app yet for Teams!\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>New mobile app experience<\/b><span style=\"font-weight: 400;\"> \u2013 The full power of RingCentral\u2019s industry-leading telephony in the Microsoft Teams mobile app, keeping your employees fully connected on the go.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unified directory (contact search)<\/b><span style=\"font-weight: 400;\"> \u2013 Contacts from both Microsoft and RingCentral directories are now searchable in RingCentral for Microsoft Teams.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h2 id=\"display\"><span style=\"font-weight: 400;\">4. Rooms scheduling display\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27675 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/busy-available.jpg\" alt=\"busy available-894\" width=\"823\" height=\"607\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/busy-available.jpg 823w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/busy-available-300x221.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/busy-available-640x472.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/busy-available-768x566.jpg 768w\" sizes=\"(max-width: 823px) 100vw, 823px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral Rooms now allows you to configure an additional tablet to be used as a scheduling display. This tablet can then be placed on a wall right outside of a meeting room, allowing employees to view the availability of the room, and book the room as needed.\u00a0<\/span><\/p>\n<h2 id=\"productivity\"><span style=\"font-weight: 400;\">5. New Messaging Enhancements for Better Productivity\u00a0<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27671 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/chat.png\" alt=\"chat-937\" width=\"909\" height=\"621\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/chat.png 909w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/chat-300x205.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/chat-640x437.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/chat-768x525.png 768w\" sizes=\"(max-width: 909px) 100vw, 909px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve reimagined our Messaging experience to make connecting with your teams easier. New Messaging enhancements include:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>New Message layout:<\/b><span style=\"font-weight: 400;\"> Allows users more flexibility, with new custom settings for viewing conversations. We\u2019ve also zapped all your favorite old features like mentions, bookmarks, and the compose button to the top of the top menu, where people intuitively found and understood it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pop-out message window:<\/b><span style=\"font-weight: 400;\"> Messaging can now be used in compact mode and popped out as a new window that allows an easier way to multi-task.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Message previews<\/b><span style=\"font-weight: 400;\">: Preview messages on desktop before clicking into them to quickly scan the first sentence of the message. We\u2019ve allowed for this feature to be customised per user \u2013 toggle it on or off, whatever you prefer.<\/span><\/li>\n<\/ul>\n<h2 id=\"switch\"><span style=\"font-weight: 400;\">6. Switch Between Accounts<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27674 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/pop-out.png\" alt=\"pop out-565\" width=\"1920\" height=\"1080\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/pop-out.png 1920w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/pop-out-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/pop-out-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/pop-out-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/pop-out-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/10\/pop-out-250x140.png 250w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Say goodbye to the hassle of logging in and out of different RingCentral accounts to switch and check for updates.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Driven by customer feedback, you can now login to and switch between different RingCentral accounts without having to logout, saving you time and ensuring you stay up to date across all of your RingCentral accounts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re managing personal and professional accounts or multiple businesses, account switching makes it easy to manage your various identities and roles.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To ensure you don\u2019t miss out on these exciting new features, make sure you\u2019re on the latest app update \u2013 23.2.30. Don\u2019t forget to bookmark our <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/whats-new.html\"><span style=\"font-weight: 400;\">What\u2019s New webpage<\/span><\/a><span style=\"font-weight: 400;\"> quarterly to keep up with the latest and greatest!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At RingCentral, our mission is to make your working life more pleasant by powering the critical tools you use everyday and make them available everywhere. In a time when businesses &hellip; <a href=\"\/gb\/en\/blog\/mvp-innovations-q3-2023\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Q3 MVP Updates: Boosting Employee Collaboration With Services Now Available in India, a More Efficient Call Handling &#038; a Refreshed UX&#8221;<\/span><\/a><\/p>\n","protected":false},"author":92,"featured_media":27672,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[54],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Q3 MVP Updates: Enhanced Collaboration, Efficient Calls, and Refreshed UX in India | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Our Q3 RingCentral MVP innovations help your teams unify their forces to augment human collaboration and productivity. 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She has gained extensive international product marketing, market research, sales enablement and business development experience across SaaS, telecommunications, video conferencing and technology sectors within companies such as Sony, Cisco, Cogeco Peer 1 and Dimension Data\/NTT. Severine holds a Master\u2019s degree in economics and her hobbies include long distance runs and travelling. She has gained extensive international Product Marketing, Market Research, Sales Enablement and Business development experience across SaaS, Telecommunications, Video Conferencing and Technology sectors within companies such as Sony, Cisco, Cogeco Peer 1 and Dimension Data\/NTT. Severine holds a Master\u2019s degree in economics and her hobbies include long distance runs and travelling.","url":"\/gb\/en\/blog\/author\/severine-hierso\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27667"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/92"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=27667"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27667\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/27672"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=27667"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=27667"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=27667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}