As businesses continue to hone their team communications in an increasingly virtual workplace, many seek out cost-effective, convenient communications that give them phone, and collaboration tools all in one. Many organisations discovered and adopted Microsoft Teams as a telephony solution during the mandated work-from-home restrictions of the pandemic.<\/p>\n
Teams telephony has helped to mobilise teams and connect businesses with their customers as we all navigate a more digital landscape.<\/p>\n
Read on to discover the ins and outs of the Microsoft Teams Phone System and unlock its potential for enhancing collaboration and boosting contact centre efficiency within your organisation.<\/p>\n
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Teams <\/span>telephony<\/span> refers to the use of the <\/span>Microsoft Teams<\/span> platform for business phone capabilities. Teams <\/span>telephony<\/span> enables business users to make and receive <\/span>phone calls<\/span> and send or receive instant messages, along with a selection of other <\/span>phone system<\/span> features.\u00a0<\/span><\/p>\n Microsoft Teams telephony<\/a><\/strong> is designed to unlock easier communication and collaboration, bringing together voice and written communication in one comprehensive platform. For organisations looking to modernise their communication infrastructure, or provide a better environment for hybrid and remote workers, Teams <\/span>telephony<\/span> is a great option.\u00a0<\/span><\/p>\n __________<\/p>\n <\/p>\n To deploy Teams <\/span>voice services<\/span>, businesses can either set up a <\/span>calling plan<\/span> directly with Microsoft or integrate with a <\/span>third-party telephony provider for direct routing<\/a><\/strong>.<\/strong> This enables <\/span>Teams users<\/span> to call external <\/span>phone numbers<\/span> and receive calls from external sources.<\/span><\/p>\n Microsoft\u2019s <\/span>phone system<\/span> offers <\/span>PBX<\/span> (Private Branch Exchange<\/a><\/strong>)<\/strong> <\/span>functionalities<\/span> that integrate with your Microsoft 365 cloud environment. That means, with Microsoft <\/span>Telephony<\/span>, you can integrate voice communications alongside all your other collaboration tools such as email, calendar management, and instant messaging. Setting up Teams <\/span>telephony<\/span> for your business means your employees benefit from more mobile, easier access to business phone <\/span>functionality<\/span>, whether they\u2019re in the office, or on the move.\u00a0<\/span><\/p>\n Setting up your Teams <\/span>telephony<\/span> environment can be done in one of two ways. You could opt for one of <\/span>Microsoft\u2019s Team<\/span>\u2019s phone plans. Or, for a <\/span>communications solution<\/span> that\u2019s more tailored to your business, opt for Microsoft integration with a security-conscious third-party provider, such as<\/span> RingCentral<\/a>.\u00a0<\/strong><\/p>\nHow to set up Teams Telephony<\/b><\/h2>\n