{"id":27527,"date":"2023-11-03T09:00:08","date_gmt":"2023-11-03T09:00:08","guid":{"rendered":"\/gb\/en\/blog\/?p=27527"},"modified":"2024-10-29T15:11:27","modified_gmt":"2024-10-29T15:11:27","slug":"how-local-government-communicates","status":"publish","type":"post","link":"\/gb\/en\/blog\/how-local-government-communicates\/","title":{"rendered":"Crystallising Council Communications: Exploring How Local Governments Communicate"},"content":{"rendered":"

England\u2019s Local Governments are currently facing economic turmoil. It has recently been reported that there is a \u00a33bn funding black hole<\/span><\/a> caused by inflationary costs and soaring demand for services. This black hole puts pressure on Local governments to modernise and make their processes more efficient. During these times of economic hardship, citizens need direct access to local services, and council communications, both internally, and externally, need to be clearer and more streamlined.<\/p>\n\r\n\t\r\n\t

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How can innovative communications technology help local authorities?<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t
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\r\n\t\t\t\t\t\t\tRing Central Logo<\/title>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/svg><\/span><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t
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Striving for Excellence\u00a0<\/b><\/h2>\n

RingCentral, in collaboration with GovNewsDirect, recently conducted a wide-reaching survey to gain a deeper understanding of how public sector organisations are making use of the latest communications technology. The survey found that there is an overwhelming appetite for the adoption of modern communication solutions within local government.<\/p>\n

At present, 54% of local government respondents rated their internal communication tools as \u2018good\u2019, while 48% also rated the communication tools they used with service users as \u2019good\u2019. Less than 20% of respondents rated the communication tools as \u2018Excellent\u2019. This demonstrates that there is definitely room for improvement in how local governments currently use their communications channels. \u2018Good\u2019 is, unfortunately, not good enough in the face of the economic pressures local governments currently face.<\/p>\n

Across the country, local authorities have been united in the desire to promote a digital first agenda. HM Government has launched strategies and roadmaps such as the landmark Organising for Digital Delivery<\/span><\/a> and Transforming for a Digital Future<\/span><\/a>.\u00a0 <\/sup>These aim to build strong foundations for digital transformation across the public sector, but in order to meet the objectives of these strategies, public sector organisations must continue to strive for excellence.\u00a0 How then do local governments progress and adopt digitally focused, forward-thinking communications processes?<\/p>\n

Crystallising Council Communications<\/b><\/h2>\n

Our new whitepaper addresses the need for this modernisation in local government communications. It delves deeper into the survey\u2019s key findings and maps out how solutions, such as cloud-telephony, can revolutionise local government services. The white paper explores:<\/p>\n