As the digital age gains ground, communication channels such as email, texts, and instant messaging have also grown. With the rise in new communication channels, it may seem like phone calls are a thing of the past, but nothing could be farther from the truth. Voice communication is alive and well, and if anything, now is the time to rethink your phone solution.<\/p>\n
Let\u2019s look at the numbers<\/span><\/a>:<\/p>\n 77% and 65% are strong numbers that are hard to ignore. In this blog post, we\u2019ll dive deeper into the value of voice communication and reveal seven key stats from our recent survey and other sources. We\u2019ll also share top tips on what to look for in a complete cloud phone system to help grow your business.<\/p>\n 7 must-see voice communication stats\u00a0<\/b><\/p>\n Voice communication has been and will continue to be a staple in your business\u2019s overall communication strategy. Here are voice communication stats you need to know:<\/p>\n \r\n\t Takeaway:<\/b> The best moments of any conversation are not the words, but the reactions you share. Listening to another person over voice communication intensifies your connection and puts you both on an equal level. A phone system can only boost the connectivity of your team.<\/p>\n \r\n\t Takeaway:<\/b> With more work being done remotely<\/span><\/a>, people are spending more time at home and less time with others, leading to feelings of loneliness and solitude. Having a complete phone system on hand so staff members can contact each other and speak through voice communication can eliminate these feelings and contribute to a happier, more engaged staff.<\/p>\n \r\n\t Takeaway:<\/b> Workers want the flexibility to work remotely now, and getting everyone in the same office at one time can be tricky, so what\u2019s the next best thing? Voice and video calls. A majority of people said it themselves: \u201cVoice or video calls are as good as in-person for work-related tasks.\u201d<\/p>\n \r\n\t Takeaway:<\/b> Speaking directly to an employee, customer, or vendor over the phone or through video allows you to hear their voice\u2014video calls allow you to put a face to the voice. With these communication methods, you get a sense of what other people are feeling through their tones and expressions and can connect on a deeper level.<\/p>\n \r\n\t Takeaway:<\/b> Voice calls through an app, like RingCentral<\/span><\/a>, can help you bring your phone system up to date with modern times. A phone system doesn\u2019t mean you need a physical deskphone anymore\u2014it\u2019s possible to have phone calls, video calls, and team messaging in a single app so you can stay connected with multiple people anywhere, anytime, and on any device.<\/p>\n \r\n\t Takeaway:<\/b> A study published in the Journal of Experimental Psychology<\/i><\/span><\/a> found that voice communication produces much stronger social bonds than other forms of interaction. To create a collaborative environment for your team, it\u2019s essential to keep voice communications top of mind.<\/p>\n \r\n\t Takeaway:<\/b> <\/b>This powerful stat<\/span><\/a> shows us that in addition to creating a better employee experience, enabling voice communication channels with your customers improves the customer experience<\/span><\/a> and leads to greater customer satisfaction and retention.<\/p>\n Here\u2019s what to look for in a complete cloud phone system<\/b><\/p>\n For your business to survive, you must take voice communication seriously. That\u2019s why investing in voice communication can be one of the smartest moves you make. If you\u2019re looking to install a complete cloud phone system, here are a few things you\u2019ll want to look out for:<\/p>\n Still not convinced about voice communication? Look at this success story<\/b><\/p>\n Founded in 2014, cybersecurity firm, Gatewatcher<\/span><\/a> set up their small-team UK division and were looking for a communications provider that would help them to mobilise their team, and portray a big-company image for their clients.<\/p>\n With only a few people on their initial UK team, they didn’t want to overcommit to a costly, traditional enterprise phone system. But given the nature of Gatewatcher\u2019s mission-critical services, and the large corporate and governmental clients they would be speaking with, they also didn\u2019t want to underequip the team with a phone system that would provide a subpar caller experience.<\/p>\n With RingCentral MVP<\/span><\/a>, the Gatewatcher UK team were able to:<\/p>\n It amazes me that we have this global cloud communications platform capable of so much, and the cost is low enough that I can pay the invoice on my personal credit card and expense it. We\u2019re expanding rapidly, planning to add thousands of users over time, so that won\u2019t always be the case. But it says a lot about RingCentral\u2019s affordability that we\u2019re getting so much for such a manageable price point<\/i><\/p>\n \u2014Adrian Jones, UK Country Manager at Gatewatcher<\/p>\n Level up your voice communication with RingCentral<\/b><\/p>\n RingCentral is your best choice for a complete cloud phone system. With our award-winning solution, RingCentral MVP<\/span><\/a>, you\u2019ll be able to simplify all your communications into a single app that includes phone calls, video conferencing, fax, chat, and contact centre.<\/p>\n As your business grows, you can simplify workflows and grow intelligently with an open platform that integrates with 250+ apps (including the ones you use most, like Salesforce, Microsoft 365, and Google Cloud) and 6,000+ custom apps.<\/p>\n There\u2019s a reason why RingCentral is used by more than 350,000 small businesses and recognised as a leader in the industry<\/span><\/a>. We\u2019ve helped small and medium businesses improve across multiple key areas, including:<\/p>\n With cast-iron reliability (like 99.999% uptime that keeps your business connected during outages and disasters) and enterprise-grade security, RingCentral has proven itself to be a trusted cloud phone system for any business type and size. Double down on voice communication with RingCentral by your side. Learn more by visiting the RingCentral for small business page<\/span><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"\n
76% of people believe colleagues that use voice communication are more connected to each other.<\/h2>\r\n\t\t\t\t\t\t\t
43% believe voice communication is the best communication mode to address loneliness at work<\/h2>\r\n\t\t\t\t\t\t\t
68% of people say yes to \u201cconnecting online through voice or video calls are as good as in-person for work-related tasks<\/h2>\r\n\t\t\t\t\t\t\t
69% believe people that make phone or video calls have better personal relationships with coworkers<\/h2>\r\n\t\t\t\t\t\t\t
57% say voice calls through an app, team messaging, video calls, and phone calls are the best ways to communicate to provide a way for multiple people to connect at the same time<\/h2>\r\n\t\t\t\t\t\t\t
Interactions including voice (phone, video chat, and voice chat) create stronger social bonds than interactions that do not include voice (email and text chat)<\/h2>\r\n\t\t\t\t\t\t\t
59% of customers expect a business to be available via a voice call, and 50% want the ability to escalate to speaking with a live person who can help when they need it<\/h2>\r\n\t\t\t\t\t\t\t
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