{"id":27292,"date":"2023-08-08T16:43:12","date_gmt":"2023-08-08T15:43:12","guid":{"rendered":"\/gb\/en\/blog\/?p=27292"},"modified":"2025-05-29T10:04:58","modified_gmt":"2025-05-29T09:04:58","slug":"announcing-ring-cx","status":"publish","type":"post","link":"\/gb\/en\/blog\/announcing-ring-cx\/","title":{"rendered":"Announcing RingCX: An AI-Powered, Agile, and Complete Contact Centre"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">No matter the size of the organisation, providing a great customer experience (CX) should be a priority. Research shows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.forbes.com\/sites\/blakemorgan\/2019\/09\/24\/50-stats-that-prove-the-value-of-customer-experience\/?sh=fd8eb5a4ef22\"><span style=\"font-weight: 400;\">4-8% higher revenue<\/span><\/a><span style=\"font-weight: 400;\"> for businesses excelling at CX<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-experience-technology-trends\/\"><span style=\"font-weight: 400;\">92% higher CX investment<\/span><\/a><span style=\"font-weight: 400;\"> by companies that have higher customer satisfaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.qualtrics.com\/experience-management\/customer\/what-is-digital-cx\/\"><span style=\"font-weight: 400;\">89% customer retention<\/span><\/a><span style=\"font-weight: 400;\"> for businesses with a strong omnichannel strategy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/blog.hubspot.com\/service\/customer-experience-roi\"><span style=\"font-weight: 400;\">60% of companies that prioritise CX<\/span><\/a><span style=\"font-weight: 400;\"> increase their customer lifetime value\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">However, the challenge for many businesses has been avoiding the cost and complexity of traditional, siloed CX systems while still providing the experience that customers expect. They are often trapped between basic solutions that are easy to implement but lack functionality and advanced solutions that have all the bells and whistles but are typically too expensive and complicated for their needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The sweet spot lies somewhere between these two extremes and requires a reinvented approach to EX and CX to deliver intelligent, connected experiences. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we have seen the market move beyond UC and CC convergence to open up a huge adoption for AI and digital. The convergence of all of these trends &#8211; UC, CC, AI, and digital &#8211; opens up a new opportunity to deliver enhanced experiences to every stakeholder &#8211; employees, customers, and everyone else. To bring it all together, we\u2019ve announced<strong> <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/sem\/lp\/ringcx.html\">RingCX, a native omnichannel contact centre solution<\/a> <\/strong>seamlessly integrated with 20+ digital channels and <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/product-overview.html\">UCaaS<\/a><\/strong><span style=\"font-weight: 400;\"> capabilities, including messaging, video, phone, and cutting-edge <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/whyringcentral\/company\/pressreleases\/introducing-ringsense-by-ringcentral-a-ground-breaking-a-i-platf.html\">RingSense AI<\/a><\/strong><span style=\"font-weight: 400;\"> technologies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t\r\n\t<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\r\n\t\t<div class=\"rc-post-content-cta-columns\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" width=\"633\" height=\"627\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/RingCX-Solution.png\" class=\"responsive-image\" alt=\"RingCX Solution-734\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/RingCX-Solution.png 633w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/RingCX-Solution-300x297.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/RingCX-Solution-150x150.png 150w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/RingCX-Solution-100x100.png 100w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/RingCX-Solution-40x40.png 40w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/RingCX-Solution-24x24.png 24w\" sizes=\"(max-width: 633px) 100vw, 633px\" \/>\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<div class=\"headline-copy\" style=\"text-align:left;\">RingCX: An AI-First Contact Centre that Simplifies Smarter Customer Experiences<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"rc-post-content-cta-footer\">\r\n\t\t\t<div class=\"bottom-cta-logo-container\">\r\n\t\t\t\t<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1554426554\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1554426554\">Ring Central Logo<\/title>\r\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 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21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\r\n\t\t\t\t\t\t<\/svg><\/span><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-link\">\r\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/gb\/en\/sem\/lp\/ringcx.html?UKSEOBLOGCAMPAIGNS\" class=\"view-all view-all-brown\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-name=\"Get the RingCX here\" data-dl-element=\"button\"\r\n\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Get the RingCX here\t\t\t\t\t<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1554426554\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t<title id=\"cta-ring-arrow-1554426554\">Ring Central Logo<\/title>\r\n\t\t\t\t\t<path\r\n\t\t\t\t\t\td=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\"><\/path>\r\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\td=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\"><\/path>\r\n\t\t\t\t<\/svg><\/span><\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Radically easy to buy, set up, and use, RingCX offers intuitive and easy-to-use tools for everyone &#8211; IT admins, supervisors, agents, and customers. Now your business can untangle the complexity of delivering great customer service with a nimble, cost-effective, AI-driven contact centre solution.\u00a0<\/span><\/p>\n<h2 id=\"features\"><span style=\"font-weight: 400;\">Key features<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h2 id=\"integrated\"><b>Native integrated omnichannel<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Delivers seamless customer experiences across inbound and outbound voice, 20+ digital channels, including email, SMS, live chat, and messaging applications, and quickly escalates to video for richer conversations.\u00a0 Interactions are distributed via intelligent skills-based routing. RingCX also supports predictive, progressive, and preview modes for outbound calling.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Unified business intelligence analytics and management reduces complexity for administrators and supervisors with omnichannel administration, monitoring, customisable real-time dashboards and historical reports, including 200+ pre-built reports.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/ringcx.html\">RingCX<\/a> comes with out-of-the-box <a href=\"https:\/\/www.ringcentral.com\/apps\/p\/crm-integrations\">CRM integrations<\/a>, such as Salesforce and Zendesk, built on RingCentral\u2019s open platform with a rich set of APIs, facilitating seamless integration between business systems and eliminating data silos, thus driving better business outcomes.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h2 id=\"ai\"><b>AI-powered transcripts, summaries, and conversational insights<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Intelligent Virtual Agents, powered by Google Dialogflow, for voice and digital channels that enable customers to get questions answered quickly, at their convenience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Real-time, AI-generated <\/span><span style=\"font-weight: 400;\">transcription and post-call summaries from RingSense<\/span><span style=\"font-weight: 400;\">TM<\/span><span style=\"font-weight: 400;\"> AI free agents from having to take notes or capture action items so they can focus more on customer conversations. Transcripts and action items can be seamlessly stored in CRM systems, facilitating post-call customer management, documentation, compliance, and analysis. <\/span><b>\u00a0<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Real-time, AI-driven agent assistance helps agents navigate customer interactions. Guides agents to say the right thing for improved customer support experiences and reduces agent training and attrition.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h2 id=\"workforce\"><b>Workforce engagement management:<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Native AI-first Quality Management and Conversation Analytics via RingSense<\/span><span style=\"font-weight: 400;\">TM<\/span><span style=\"font-weight: 400;\"> AI provides continuous guidance for agents on every call, as well as post-call automated scoring, coaching, and performance management for supervisors.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Advanced workforce management and other workforce engagement management products, including agent scheduling and forecasting is available via integration with Calabrio.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27296 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/corporate-directory.png\" alt=\"corporate directory-810\" width=\"1520\" height=\"980\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/corporate-directory.png 1520w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/corporate-directory-300x193.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/corporate-directory-640x413.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/corporate-directory-768x495.png 768w\" sizes=\"(max-width: 1520px) 100vw, 1520px\" \/><\/p>\n<h2 id=\"apart\"><span style=\"font-weight: 400;\">What sets RingCX apart from other CCaaS providers?<\/span><\/h2>\n<ul>\n<li><b>Agile and fast to deploy &#8211; <\/b><span style=\"font-weight: 400;\">RingCX makes it very easy for lean IT teams to deploy and manage, with pre-packaged implementation services and intuitive, easy-to-use tools for IT admins.\u200b<\/span><\/li>\n<li aria-level=\"1\"><b>Simplified buying\/pricing &#8211; <\/b><span style=\"font-weight: 400;\">With a single, feature-rich bundle and unlimited inbound and outbound calling, RingCX helps with pricing predictability and lowers the cost of ownership.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>AI for everyone &#8211; <\/b><span style=\"font-weight: 400;\">From self-service bots, to real-time agent coaching, to automatic call insights, RingCX efficiently provides better experiences for customers, agents, and supervisors alike.<\/span><\/li>\n<li aria-level=\"1\"><b>Connected customer journeys<\/b><span style=\"font-weight: 400;\"> &#8211; Enable seamless omnichannel conversations across voice, 20+ digital, and self-service AI channels<\/span><\/li>\n<li aria-level=\"1\"><b>Effortless agent experiences<\/b><span style=\"font-weight: 400;\"> &#8211; Boost productivity and accelerate onboarding by empowering hybrid agents with one radically simple AI-assisted omnichannel desktop<\/span><\/li>\n<li aria-level=\"1\"><b>Nimble omnichannel operations<\/b><span style=\"font-weight: 400;\"> &#8211; Self-manage, streamline, and unify voice and digital operations with cross-channel customer and agent insights \u200b<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-27298 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/ringcx-interface-what-sets-RingCX-apart.png\" alt=\"ringcx interface what sets RingCX apart-567\" width=\"1524\" height=\"984\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/ringcx-interface-what-sets-RingCX-apart.png 1524w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/ringcx-interface-what-sets-RingCX-apart-300x194.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/ringcx-interface-what-sets-RingCX-apart-640x413.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/08\/ringcx-interface-what-sets-RingCX-apart-768x496.png 768w\" sizes=\"(max-width: 1524px) 100vw, 1524px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As customer journeys get more complex, RingCX comes to the rescue to resolve the increasingly intricate complications associated with conventional, isolated contact centres. It&#8217;s time to shift away from viewing User Experience, Customer Experience, and Agent Experience as distinct elements and move towards a <\/span><b>Total Experience<\/b><span style=\"font-weight: 400;\"> solution.<\/span><\/p>\n<h2 id=\"get\"><span style=\"font-weight: 400;\">When can you get RingCX?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">RingCX is scheduled to be generally available in the UK by winter 2023. Interested in being part of the Controlled Availability release? Let us know by <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html#form\"><span style=\"font-weight: 400;\">filling out this short form<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No matter the size of the organisation, providing a great customer experience (CX) should be a priority. Research shows: 4-8% higher revenue for businesses excelling at CX 92% higher CX &hellip; <a href=\"\/gb\/en\/blog\/announcing-ring-cx\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Announcing RingCX: An AI-Powered, Agile, and Complete Contact Centre&#8221;<\/span><\/a><\/p>\n","protected":false},"author":92,"featured_media":27297,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[103,24,157],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing RingCX: AI-Powered, Agile, Complete Contact Centre | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"RingCX: Simplifying purchase, setup, and usage. Intuitive tools for IT admins, supervisors, agents, and customers. 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She has gained extensive international product marketing, market research, sales enablement and business development experience across SaaS, telecommunications, video conferencing and technology sectors within companies such as Sony, Cisco, Cogeco Peer 1 and Dimension Data\/NTT. Severine holds a Master\u2019s degree in economics and her hobbies include long distance runs and travelling. She has gained extensive international Product Marketing, Market Research, Sales Enablement and Business development experience across SaaS, Telecommunications, Video Conferencing and Technology sectors within companies such as Sony, Cisco, Cogeco Peer 1 and Dimension Data\/NTT. 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