{"id":27037,"date":"2023-06-15T15:42:32","date_gmt":"2023-06-15T14:42:32","guid":{"rendered":"\/gb\/en\/blog\/?p=27037"},"modified":"2023-11-27T21:40:17","modified_gmt":"2023-11-27T21:40:17","slug":"metristar-top-provider","status":"publish","type":"post","link":"\/gb\/en\/blog\/metristar-top-provider\/","title":{"rendered":"RingCentral Achieves MetriStar Top Provider Award\u00a0"},"content":{"rendered":"

The unified communications research specialist,<\/span> Metrigy<\/span><\/a>, has awarded RingCentral with the Top Provider title for Contact Centre platforms.<\/span><\/p>\n

As these awards are earned based on both customer ratings and quantitative metrics around measurable business success, it\u2019s a real honour for RingCentral to be named a MetriStar Top Provider.<\/span><\/p>\n

\r\n\t\r\n\t

\r\n\t\t
\r\n\t\t\t
\r\n\t\t\t\t\"Guide\t\t\t<\/div>\r\n\t\t\t
\r\n\t\t\t\t
What to look out for in a contact centre platform, according to Metrigy<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t
\r\n\t\t\t
\r\n\t\t\t\t
\r\n\t\t\t\t\t\t\tRing Central Logo<\/title>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/svg><\/span><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t
\r\n\t\t\t\tDownload the report\t\t\t\t\t\r\n\t\t\t\t\tRing Central Logo<\/title>\r\n\t\t\t\t\t<\/path>\r\n\t\t\t\t\t<\/path>\r\n\t\t\t\t<\/svg><\/span><\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<\/span><\/p>\n

For the 2022 awards, Metrigy received input from a total of 30 businesses, whittling it down to 16 before conducting a rigorous research study into each of the platform\u2019s user experience, and key attributes. Metrigy research participants examined essential traits such as technical features, value, reliability, app integrations, security, and AI and analytics capabilities.<\/span><\/p>\n

The Contact Centre Platforms category focused on the performance of these platforms in driving customer engagement and business success. The Top Provider award recognises the platform whose customers achieved high business success and reached above-average customer sentiment ratings from using the platform.<\/span><\/p>\n

Businesses have endured a huge amount of change over the past few years. Whether it\u2019s a move to hybrid working, transitioning to fully remote, or experimenting with a<\/span> four-day week<\/span><\/a>, there\u2019s a lot of upheaval for business leaders and employees alike. Now, more than ever, businesses need stability and reliability when it comes to their technology.\u00a0\u00a0\u00a0<\/span><\/p>\n

Integrating UCaaS and contact centre boosts service<\/h2>\n

\"agentcentric1-839\"<\/p>\n

In addition to internal changes, new developments in technology and improved flexibility has resulted in a culture of immediacy, with consumers wanting to interact with businesses faster via a communications channel they choose.<\/span><\/p>\n

That means businesses are finding that simply offering call distribution and<\/span> interactive voice response<\/span><\/a> capabilities isn\u2019t cutting it in a consumer landscape where customer expectations are at an all-time high. Businesses need to think about how artificial intelligence, such as<\/span> conversational AI<\/span><\/a> could support their agents, and how offering multiple, integrated channels so customers can make contact via their preferred channel, could improve their customer engagement strategy.<\/span><\/p>\n

According to Metrigy\u2019s CX & Workforce Optimisation study,<\/span> businesses see a 54.1% improvement in revenue and a 36.9%<\/span><\/a> boost in customer ratings when they use a single provider for unified communications and contact centre integration. We\u2019re extremely proud that our comprehensive communications platform provides businesses with everything they need to collaborate internally and deliver a more streamlined, frictionless experience for the end customer.<\/span><\/p>\n

Making customer experience a priority<\/h2>\n

\"Untitled-design-8-451\"<\/p>\n

RingCentral\u2019s reliable, affordable and secure contact centre platform is the result of a huge team of talented individuals, who put customer experience at the forefront. The experiences and consumer trends we\u2019ve seen over the past few years have driven us to strive for excellence every day, and we\u2019ve been hugely grateful to play a role in connecting businesses with their customers during challenging times.<\/span><\/p>\n

The past few years have triggered serious innovation for RingCentral and our customers. Learn more about our innovations in the latest blog and find the <\/span>Metrigy award with insights here<\/span><\/a>. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The unified communications research specialist, Metrigy, has awarded RingCentral with the Top Provider title for Contact Centre platforms. As these awards are earned based on both customer ratings and quantitative … Read more “RingCentral Achieves MetriStar Top Provider Award\u00a0“<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":27039,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[24,157],"acf":[],"yoast_head":"\nRingCentral Achieves MetriStar Top Provider Award | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"The unified communications research specialist, Metrigy, has awarded RingCentral with the Top Provider title for Contact Centre platforms.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/metristar-top-provider\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"RingCentral Achieves MetriStar Top Provider Award | RingCentral UK Blog","description":"The unified communications research specialist, Metrigy, has awarded RingCentral with the Top Provider title for Contact Centre platforms.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/metristar-top-provider\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/metristar-top-provider\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/metristar-top-provider\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"RingCentral Achieves MetriStar Top Provider Award\u00a0","datePublished":"2023-06-15T14:42:32+00:00","dateModified":"2023-11-27T21:40:17+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/metristar-top-provider\/"},"wordCount":521,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["contact centre","customer experience"],"articleSection":["Customer Experience"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/metristar-top-provider\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/metristar-top-provider\/","url":":\/gb\/en\/blog\/metristar-top-provider\/","name":"RingCentral Achieves MetriStar Top Provider Award | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2023-06-15T14:42:32+00:00","dateModified":"2023-11-27T21:40:17+00:00","description":"The unified communications research specialist, Metrigy, has awarded RingCentral with the Top Provider title for Contact Centre platforms.","breadcrumb":{"@id":":\/gb\/en\/blog\/metristar-top-provider\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":[":\/gb\/en\/blog\/metristar-top-provider\/"]}]},{"@type":"BreadcrumbList","@id":":\/gb\/en\/blog\/metristar-top-provider\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RingCentral Blog","item":"\/gb\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Customer Experience"}]},{"@type":"WebSite","@id":"\/gb\/en\/blog\/#website","url":"\/gb\/en\/blog\/","name":"RingCentral UK Blog","description":"RingCentral News and Tips","publisher":{"@id":"\/gb\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/gb\/en\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"\/gb\/en\/blog\/#organization","name":"RingCentral UK","url":"\/gb\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/","url":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","contentUrl":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","width":1921,"height":416,"caption":"RingCentral UK"},"image":{"@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/person\/image\/","url":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","contentUrl":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","caption":"RingCentral Team"},"url":"\/gb\/en\/blog\/author\/ringcentral-team\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27037"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/244"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=27037"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/27037\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/27039"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=27037"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=27037"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=27037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}