{"id":26978,"date":"2023-06-22T19:40:18","date_gmt":"2023-06-22T18:40:18","guid":{"rendered":"\/gb\/en\/blog\/?p=26978"},"modified":"2023-09-14T12:20:35","modified_gmt":"2023-09-14T11:20:35","slug":"microsoft-teams-direct-routing-reliability","status":"publish","type":"post","link":"\/gb\/en\/blog\/microsoft-teams-direct-routing-reliability\/","title":{"rendered":"Microsoft Teams Direct Routing: Why you need 99.999% reliability"},"content":{"rendered":"<p class=\"p1\"><b>Highlights:<\/b><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\">Global outages continue to plague Microsoft Teams and its users, shutting down communications for hours at a time.<\/li>\n<li class=\"li3\">Microsoft Teams 99.9% uptime SLA for its core service translates to nine hours of downtime every year. This can cost businesses millions in lost revenue.<\/li>\n<li class=\"li3\"><span class=\"s1\"><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><span class=\"s2\">RingCentral Cloud PBX for Microsoft Teams<\/span><\/a><\/span>, our Direct Routing integration, offers a backup plan in the event of a Microsoft Teams service outage.<\/li>\n<li class=\"li3\">Direct Routing users also have full access to the RingCentral app, which offers 99.999% uptime year-round \u2013 the highest in the industry \u2013 and is available via desktop, mobile, and web app for maximum failover.<\/li>\n<\/ul>\n<p class=\"p3\">For most people, where and how they work has changed markedly over the last few years. With hybrid working now commonplace in many industries, logging into tools like Microsoft Teams has become part of the daily routine.<\/p>\n<p class=\"p3\">Now used by <a href=\"https:\/\/www.uctoday.com\/unified-communications\/microsoft-teams-monthly-users-hits-280-million\/\"><span class=\"s3\">over 280 million people<\/span><\/a> globally every month, Teams has changed how entire organisations collaborate and has become vital to their productivity and connections.<\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t\r\n\t<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\r\n\t\t<div class=\"rc-post-content-cta-columns\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" width=\"565\" height=\"699\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/06\/MS-Teams-cavell-report-cover.jpg\" class=\"responsive-image\" alt=\"MS Teams cavell report cover-766\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/06\/MS-Teams-cavell-report-cover.jpg 565w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/06\/MS-Teams-cavell-report-cover-242x300.jpg 242w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/>\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<div class=\"headline-copy\" style=\"text-align:left;\">Why do third-party Teams telephony solutions lead the market?<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"rc-post-content-cta-footer\">\r\n\t\t\t<div class=\"bottom-cta-logo-container\">\r\n\t\t\t\t<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-143692296\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-143692296\">Ring Central Logo<\/title>\r\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M141.313 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clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\r\n\t\t\t\t\t\t<\/svg><\/span><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-link\">\r\n\t\t\t\t<a href=\"https:\/\/assets.ringcentral.com\/uk\/report\/cavell-teams-telephony-2023.pdf\" class=\"view-all view-all-brown\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-name=\"Read the Cavell report\" data-dl-element=\"button\"\r\n\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the Cavell report\t\t\t\t\t<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-143692296\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t<title id=\"cta-ring-arrow-143692296\">Ring Central Logo<\/title>\r\n\t\t\t\t\t<path\r\n\t\t\t\t\t\td=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\"><\/path>\r\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\td=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\"><\/path>\r\n\t\t\t\t<\/svg><\/span><\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<\/span><\/p>\n<p class=\"p3\">But while Teams offers an impressive suite of collaboration tools, its reliability often comes into question. The service has been <a href=\"https:\/\/www.computerworld.com\/article\/3687052\/microsoft-outlook-and-teams-suffer-another-global-outage.html\"><span class=\"s3\">plagued with outages<\/span><\/a>, some lasting several hours. Here\u2019s why it matters:<\/p>\n<h2 id=\"99.9\" class=\"p1\"><b>Implications of a 99.9% uptime service level agreement (SLA)<\/b><\/h2>\n<p class=\"p3\">Microsoft Teams provides a <a href=\"https:\/\/www.microsoft.com\/licensing\/docs\/view\/Service-Level-Agreements-SLA-for-Online-Services\"><span class=\"s3\">99.9% uptime SLA<\/span><\/a> for its core service (Presence, Chat Messaging, and Online Meetings) and a 99.99% uptime SLA for Calling Plans, Phone System, and Audio Conferencing. The firm then offers service credits if it falls below this minimum availability. Sounds like a solid proposition, doesn\u2019t it? But let\u2019s unpack what 99.9% uptime actually means.<\/p>\n<p class=\"p3\">Just like it sounds, a 99.9% uptime offers service availability 99.9% of the time, with outages, whether planned or otherwise, no more than 0.1% of the time.<\/p>\n<p class=\"p3\">Now consider what these percentages actually mean in a real-world business setting. There are 8,760 hours \u2013 24 times 365 \u2013 in a given year, so 99.9% of that comes out to about 8,571 hours. <b>This equates to<\/b> <b>nine hours of downtime annually<\/b>.<\/p>\n<p class=\"p3\">That\u2019s a lot of time, especially because when outages occur, work comes to a halt. Employees can\u2019t collaborate, customers get frustrated, and business suffers. For enterprises, this can translate to <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/cost-unplanned-outage\/\"><span class=\"s3\">millions of pounds in lost revenue<\/span><\/a>.<\/p>\n<p class=\"p3\">Fortunately, the 99.99% uptime SLA promised for Teams\u2019 Calling Plans, Phone System, and Audio Conferencing is significantly better, equating to less than an hour of downtime each year. But it\u2019s still not the \u2018gold standard\u2019.<\/p>\n<h2 id=\"app\" class=\"p1\"><b>The RingCentral app<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-26973 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/DirectRoutingHeader-scaled.webp\" alt=\"DirectRoutingHeader-957\" width=\"2048\" height=\"1148\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/DirectRoutingHeader-scaled.webp 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/DirectRoutingHeader-300x168.webp 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/DirectRoutingHeader-640x359.webp 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/DirectRoutingHeader-768x430.webp 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/DirectRoutingHeader-1536x861.webp 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/DirectRoutingHeader-250x140.webp 250w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<p class=\"p2\">Direct Routing customers also have access to the RingCentral app. The RingCentral app gives Teams users an alternative so that even when Microsoft services go down, you\u2019ll never miss an important call.<\/p>\n<p class=\"p2\">The RingCentral app can be accessed on any device via desktop app, mobile app, or browser. It can also be pushed out in the Chrome browser by IT staff, if there is a preference to not download any apps.<\/p>\n<h3 id=\"what\" class=\"p1\"><b>Here\u2019s what the RingCentral app offers:\u00a0<\/b><\/h3>\n<ul class=\"ul1\">\n<li class=\"li2\">Feel secure with 30+ data centres that provide seven layers of <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-reliable-would-your-phone-system-be-in-a-disaster\/\"><span class=\"s2\">failover redundancy<\/span><\/a>, minimising service interruption caused by geographic outages or natural disasters.<\/li>\n<li class=\"li2\">Get flexibility for both admins and users with rich call handling (including transfer, conference, park, and call recording).<\/li>\n<li class=\"li2\">Easily \u201cswitch\u201d your live calls between your devices to continue the conversation without disruption.<\/li>\n<li class=\"li2\">Access advanced call control features like call queues, heads-up display, reception console, monitor\/whisper\/barge functionality, and more.<\/li>\n<li class=\"li2\">Send and review faxes.<\/li>\n<\/ul>\n<p class=\"p2\">RingCentral\u2019s systems are also located in the same facilities as all major telecommunications carriers to maintain the fastest response times and interconnected services possible. Our commitment to reliability is just one of the RingCentral attributes that earned our platform recognition as a <a href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\"><span class=\"s2\">Gartner Magic Quadrant Leader<\/span><\/a> for the last eight years in a row.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<h2 id=\"downtime\" class=\"p1\"><b>Downtime is simply not an option\u00a0\u00a0<\/b><\/h2>\n<p class=\"p2\">Employees today are more reliant on cloud communications tools than ever, especially in the work-from-anywhere world. And collaboration solutions that support this new work paradigm aren\u2019t going away.<\/p>\n<p class=\"p2\">For many businesses, Microsoft Teams is their solution of choice. But for workers to collaborate and serve their customers, they need a provider with a proven track record for high levels of reliability.<\/p>\n<p class=\"p2\">RingCentral\u2019s industry-leading 99.999% SLA minimises these risks while also providing backup alternatives and added functions and features. You can rest assured knowing that, no matter where your employees are, they\u2019ll always have access to their customers and collaboration tools.<\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t\r\n\t<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\r\n\t\t<div class=\"rc-post-content-cta-columns\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" width=\"565\" height=\"699\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/06\/MS-Teams-cavell-report-cover.jpg\" class=\"responsive-image\" alt=\"MS Teams cavell report cover-766\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/06\/MS-Teams-cavell-report-cover.jpg 565w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/06\/MS-Teams-cavell-report-cover-242x300.jpg 242w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/>\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<div class=\"headline-copy\" style=\"text-align:left;\">Why do third-party Teams telephony solutions lead the market?<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"rc-post-content-cta-footer\">\r\n\t\t\t<div class=\"bottom-cta-logo-container\">\r\n\t\t\t\t<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-50135464\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-50135464\">Ring Central Logo<\/title>\r\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 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Microsoft Teams 99.9% uptime SLA for its core service translates to &hellip; <a href=\"\/gb\/en\/blog\/microsoft-teams-direct-routing-reliability\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Microsoft Teams Direct Routing: Why you need 99.999% reliability&#8221;<\/span><\/a><\/p>\n","protected":false},"author":130,"featured_media":26980,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Microsoft Teams Direct Routing: Why you need 99.999% reliability | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"While Teams offers an impressive suite of collaboration tools, its reliability often comes into question. The service has been plagued with outages, some lasting several hours.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/microsoft-teams-direct-routing-reliability\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Samantha Clayton\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Microsoft Teams Direct Routing: Why you need 99.999% reliability | RingCentral UK Blog","description":"While Teams offers an impressive suite of collaboration tools, its reliability often comes into question. 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