{"id":26665,"date":"2023-03-24T16:49:30","date_gmt":"2023-03-24T16:49:30","guid":{"rendered":"\/gb\/en\/blog\/?p=26665"},"modified":"2023-04-17T07:47:57","modified_gmt":"2023-04-17T06:47:57","slug":"new-ringcentral-mvp-features-q1-2023","status":"publish","type":"post","link":"\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/","title":{"rendered":"New RingCentral MVP Features Bring More Telephony Capabilities to Microsoft Teams, Richer Collaboration and More"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019re starting spring with gratitude for our customers and giving back to our users. In these challenging times, we\u2019re delivering innovations that make your work life even more productive and arm you with the ability to do more with less.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Last year we built over 800+ new features and enhancements to help your teams work more efficiently and perhaps even spark joy in the process. This year, our north star is to lean into our strengths and drive towards what businesses want &#8211; <\/span><b>Intelligent, Connected Experiences<\/b><span style=\"font-weight: 400;\">. We aim to build a UCaaS platform that extends like lego blocks &#8211; to make sure different modalities of communications not only work together, but also embed in your critical systems and workflows. Let\u2019s jump into what\u2019s new for Q1 2023 in RingCentral MVP:\u00a0<\/span><\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/BPQV0nIxm0s\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2 id=\"advanced\"><b>Access even more advanced telephony capabilities in <\/b><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/microsoft-teams.html\"><b>Microsoft Teams<\/b><\/a><\/h2>\n<p><b>Enhancing Microsoft Teams voicemail transcription and call recordings<\/b><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral for Microsoft Teams now includes voicemail transcriptions and call recording access to access advanced telephony capabilities not natively available in Microsoft Teams and reduce unnecessary app switching.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26670\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/msteams.png\" alt=\"msteams-923\" width=\"1999\" height=\"1125\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/msteams.png 1999w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/msteams-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/msteams-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/msteams-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/msteams-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/msteams-250x140.png 250w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><b>Streamlining call queue management in Microsoft Teams<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Integrated call queue management in Microsoft Teams streamlines workflows for call queue agents. Users can start or stop accepting calls from all the queues they belong to, or individual queues, right from Microsoft Teams, eliminating timely and distracting app switching.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26673\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Teams.png\" alt=\"Teams-326\" width=\"1920\" height=\"1080\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Teams.png 1920w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Teams-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Teams-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Teams-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Teams-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Teams-250x140.png 250w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><b>Fun fact &#x1f4a1;: <\/b><span style=\"font-weight: 400;\">Microsoft Teams customers with a E1 and E3 licence can embed RingCentral\u2019s advanced capabilities &#8211; including, Fax, Voicemail Transcription, Analytics, Call Queues and more &#8211; without needing to pay for a \u00a36\/user Teams Calling licence.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Elevate your Microsoft Teams employee productivity hub with a powerful phone system with industry-leading analytics (no Power BI licence needed) and powerful telephony integrations that can automate menial tasks.\u00a0<\/span><\/p>\n<h2 id=\"sync\"><b>Seamlessly sync with Microsoft Exchange to bring all your contacts together\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26669\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Microsoft-contacts.png\" alt=\"Microsoft contacts-881\" width=\"1999\" height=\"1125\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Microsoft-contacts.png 1999w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Microsoft-contacts-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Microsoft-contacts-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Microsoft-contacts-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Microsoft-contacts-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Microsoft-contacts-250x140.png 250w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can now<\/span><b> sync <\/b><span style=\"font-weight: 400;\">your RingCentral phone contacts with <\/span><b>on-premises Microsoft Exchange systems<\/b><span style=\"font-weight: 400;\"> and mute incoming calls while you&#8217;re already on a call. Plus, with the new <\/span><b>ring co-worker<\/b><span style=\"font-weight: 400;\"> feature, your phone calls can not only ring on your desktop and mobile apps, but also on the apps of a designated co-worker. Never leave a customer hanging again!<\/span><\/p>\n<h2 id=\"cost\"><b>Simplified cost-centre management and charge-back to departments\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26674\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Transfer-licences.png\" alt=\"Transfer licences-905\" width=\"1999\" height=\"1125\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Transfer-licences.png 1999w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Transfer-licences-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Transfer-licences-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Transfer-licences-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Transfer-licences-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Transfer-licences-250x140.png 250w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p class=\"p1\">As a result of user feedback, we\u2019ve also made it easier for admins to transfer user licenses between cost centres during various points in the provisioning flow, and also easily view cost centres by availability.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<h2 id=\"collaborate\"><b>Collaborate on meeting notes and action items with participants in and after meetings<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Did you know that <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/video.html\"><span style=\"font-weight: 400;\">RingCentral video meetings<\/span><\/a><span style=\"font-weight: 400;\"> usage grew 47% in 2022 alone? As evidenced by our own customers, video meetings are becoming an integral and necessary part of business communications. Our video meetings are raising the bar through AI-powered technologies to make meetings more efficient and automated, with tools that continue to drive collaboration even after the meeting is over. And the best part &#8211; all of these are included in RingCentral MVP subscriptions <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/ringcentral-video.html\"><b>for free<\/b><\/a><b>!<\/b><b><br \/>\n<\/b><\/p>\n<p><b>Simultaneously take meeting notes and action items during a meeting with Collaborative Notes<\/b><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26675\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/Woman-on-screen.gif\" alt=\"Woman on screen-641\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Meet virtually and take notes, all in one place! Collaborative Notes is like taking notes in Google Docs &#8211; but directly in RingCentral video meetings. Participants can collaborate by simultaneously capturing notes, with the ability to tag others for action items, insert images, and use rich text formatting to the in-meeting notes. Best of all, these notes can be located in your recordings after the meeting is over and shared in team chats for continued collaboration.<\/span><\/p>\n<h2 id=\"visualisation\"><b>Access richer visualisation tools and easier movement across the canvas in RingCentral Whiteboard<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26667\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/collaborate.gif\" alt=\"collaborate-900\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/introducing-ringcentral-whiteboard\/\"><span style=\"font-weight: 400;\">Whiteboard<\/span><\/a><span style=\"font-weight: 400;\"> is a large digital canvas (or drawing board) that replicates the whiteboards in physical meeting rooms\u2014but in your video meetings. It provides a large space where every participant in the meeting can write, draw, and add graphics, allowing teams to work together like never before. With recent enhancements, we\u2019ve made whiteboard tools more accessible, reduce steps to shape and annotation creation, and have made it easier to access and move across the canvas with the minimap.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our whiteboard capabilities also extend into conference room settings for even more collaboration opportunities. Participants in a meeting room will be able to follow along and brainstorm through the whiteboard being presented on the screen.<\/span><\/p>\n<h2 id=\"schedule\"><b>Schedule faxes for later\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26672\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/schedule.png\" alt=\"schedule-940\" width=\"930\" height=\"700\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/schedule.png 930w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/schedule-300x226.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/schedule-640x482.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/schedule-768x578.png 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve added the ability to automatically attach a scanned document to the RingCentral app from your scanner or a Multi-Function device and send it as an eFax for a quick, seamless, and intuitive faxing experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We&#8217;re also proud to announce that the <\/span><b>fax scheduler<\/b><span style=\"font-weight: 400;\"> is now available in the RingCentral mobile app. Now you can schedule time-sensitive faxes in advance while being on the road to speed productivity and manage your time. In addition to that, you&#8217;ll find a richness of fax capabilities available within our mobile experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, we&#8217;re taking even more measures to ensure you can fax securely in the RingCentral app. <\/span><b>Email to fax compliance<\/b><span style=\"font-weight: 400;\"> helps prevent spammers from sending unauthorized or spoofed emails that appear to be from your domain.\u00a0<\/span><\/p>\n<p><b>Fun fact &#x1f4a1;:\u00a0 <\/b><span style=\"font-weight: 400;\">RingCentral was the first vendor to launch internet Fax, empowering business critical industries such as Healthcare, Financial Services, and Government with more seamless document sharing.\u00a0<\/span><\/p>\n<h2 id=\"global\"><b>Continued global expansion<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26668\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/global-connectivity.png\" alt=\"global connectivity-594\" width=\"1200\" height=\"627\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/global-connectivity.png 1200w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/global-connectivity-300x157.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/global-connectivity-640x334.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/global-connectivity-768x401.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, we\u2019re excited to announce that RingCentral has expanded to Honduras, El Salvador, and Paraguay with our <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/byoc\"><span style=\"font-weight: 400;\">Bring-Your-Own-Carrier (BYOC)<\/span><\/a><span style=\"font-weight: 400;\"> solution.This allows any multinationals with employees outside RingCentral\u2019s natively supported countries to still use <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/product-overview.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\"> given there is a local carrier relationship.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fun fact &#x1f4a1;: We recently made RingCentral available in Switzerland and Taiwan!<\/span><\/p>\n<h2 id=\"reliability\"><b>Always-on reliability that you can see for yourself<\/b><\/h2>\n<p class=\"p1\">Our <b>new global uptime web page<\/b> shows historical performance for RingCentral products such as Phone, Messaging, Video and Engage Digital.<span style=\"font-weight: 400;\"> It provides detailed performance for the last 365 days.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re able to achieve our industry-leading uptime due to our distributed global network which is fully redundant in every location we serve, providing customers with an always-on infrastructure that ensures 24\/7 business continuity for your company, from anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Visit <\/span><a href=\"http:\/\/status.ringcentral.com\"><span style=\"font-weight: 400;\">status.ringcentral.com<\/span><\/a><span style=\"font-weight: 400;\"> and see our five 9s reliability.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-26671\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/reliability.png\" alt=\"reliability-444\" width=\"1999\" height=\"1125\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/reliability.png 1999w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/reliability-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/reliability-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/reliability-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/reliability-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2023\/03\/reliability-250x140.png 250w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><b>Fun fact &#x1f4a1;:<\/b><span style=\"font-weight: 400;\"> RingCentral has delivered 20 consecutive quarters of less than 6 mins of downtime for our business-critical cloud phone system.\u00a0<\/span><\/p>\n<h2 id=\"learn\"><b>Learn more<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You can keep up with all RingCentral\u2019s new features by visiting our <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/whats-new.html\"><span style=\"font-weight: 400;\">What\u2019s New webpage<\/span><\/a><span style=\"font-weight: 400;\"> quarterly &#8211; a good one to keep in your favorites. Many features just like these come directly from customer feedback. Have ideas for how we can improve your RingCentral app experience? Drop us a <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/contact-support.html\"><span style=\"font-weight: 400;\">note<\/span><\/a><span style=\"font-weight: 400;\">!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re starting spring with gratitude for our customers and giving back to our users. In these challenging times, we\u2019re delivering innovations that make your work life even more productive and &hellip; <a href=\"\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;New RingCentral MVP Features Bring More Telephony Capabilities to Microsoft Teams, Richer Collaboration and More&#8221;<\/span><\/a><\/p>\n","protected":false},"author":249,"featured_media":26667,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[74,292],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enhanced collaboration and telephony capabilities for Microsoft Teams with RingCentral MVP | UK Blog<\/title>\n<meta name=\"description\" content=\"Last year we built over 800+ new features and enhancements to help your teams work more efficiently and perhaps even spark joy in the process. Let\u2019s jump into what\u2019s new for Q1 2023 in RingCentral MVP.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bryan Peddie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Enhanced collaboration and telephony capabilities for Microsoft Teams with RingCentral MVP | UK Blog","description":"Last year we built over 800+ new features and enhancements to help your teams work more efficiently and perhaps even spark joy in the process. Let\u2019s jump into what\u2019s new for Q1 2023 in RingCentral MVP.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/","twitter_misc":{"Written by":"Bryan Peddie","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/"},"author":{"name":"Bryan Peddie","@id":"\/gb\/en\/blog\/#\/schema\/person\/5e3adf81a15cd65f2945b68938543539"},"headline":"New RingCentral MVP Features Bring More Telephony Capabilities to Microsoft Teams, Richer Collaboration and More","datePublished":"2023-03-24T16:49:30+00:00","dateModified":"2023-04-17T06:47:57+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/"},"wordCount":1110,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["cloud communications","innovation"],"articleSection":["RingCentral News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/","url":":\/gb\/en\/blog\/new-ringcentral-mvp-features-q1-2023\/","name":"Enhanced collaboration and telephony capabilities for Microsoft Teams with RingCentral MVP | UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2023-03-24T16:49:30+00:00","dateModified":"2023-04-17T06:47:57+00:00","description":"Last year we built over 800+ new features and enhancements to help your teams work more efficiently and perhaps even spark joy in the process. 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Bryan is responsible for the MVP product line, and the Global solutions for the international business.","url":"\/gb\/en\/blog\/author\/bryan-peddie\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/26665"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/249"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=26665"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/26665\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/26667"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=26665"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=26665"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=26665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}