{"id":25349,"date":"2022-11-25T17:23:51","date_gmt":"2022-11-25T17:23:51","guid":{"rendered":"\/gb\/en\/blog\/?p=25349"},"modified":"2025-08-03T14:03:42","modified_gmt":"2025-08-03T13:03:42","slug":"the-app-overload-problem","status":"publish","type":"post","link":"\/gb\/en\/blog\/the-app-overload-problem\/","title":{"rendered":"The \u2018App Overload\u2019 Problem and How To Get Round It"},"content":{"rendered":"<p class=\"p1\">How many different tools does your business use for communication and collaboration? Over five? Over ten? Research from OpenText shows that 40% of UK workers use four or more apps every day, while 13% use over ten.<\/p>\n<p class=\"p1\">\u2018App overload\u2019 causes headaches for IT teams and end users, including lost productivity and increased system maintenance. But it doesn\u2019t have to be this way. Switching to a <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/product-overview.html\">unified communications as a service<\/a> (UCaaS) platform that integrates with business apps, can solve these issues, and bring other benefits too.<\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t\r\n\t<div class=\"rc-post-content-cta rc-post-content-cta_green\">\r\n\t\t<div class=\"rc-post-content-cta-columns\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"1365\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Woman-on-her-laptop-scaled.jpg\" class=\"responsive-image\" alt=\"Young woman with bluetooth headphones having video conference at home-781\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Woman-on-her-laptop-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Woman-on-her-laptop-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Woman-on-her-laptop-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Woman-on-her-laptop-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Woman-on-her-laptop-1536x1024.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<div class=\"headline-copy\" style=\"text-align:left;\">Constant switching between apps is a problem that 75% of IT leaders cite as a major challenge. Let\u2019s explore how to tackle it.<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"rc-post-content-cta-footer\">\r\n\t\t\t<div class=\"bottom-cta-logo-container\">\r\n\t\t\t\t<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-2007815111\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-2007815111\">Ring Central Logo<\/title>\r\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 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52.2654 19.2994C52.2654 22.2334 50.7222 23.7237 48.3689 23.7237Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M28.2125 26.9657V18.3C28.2125 16.1793 29.5231 14.7917 31.6438 14.7917C33.6698 14.7917 34.8858 15.9627 34.8858 18.2535V26.9657H38.5V17.6776C38.5 13.9046 36.6664 11.6299 32.9207 11.6299C30.6444 11.6299 28.8846 12.6565 28.105 14.0586H27.9799V12.0036H24.5967V26.9753L28.2125 26.9657Z\" \/>\r\n\t\t\t\t\t\t\t<path d=\"M21.5423 12.0036H17.9282V26.9673H21.5423V12.0036Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\r\n\t\t\t\t\t\t<\/svg><\/span><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-link\">\r\n\t\t\t\t<a href=\"https:\/\/assets.ringcentral.com\/uk\/ebook\/the-power-of-connection.pdf\" class=\"view-all view-all-white \" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-name=\"Download the eBook\" data-dl-element=\"button\"\r\n\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Download the eBook\t\t\t\t\t<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-2007815111\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t<title id=\"cta-ring-arrow-2007815111\">Ring Central Logo<\/title>\r\n\t\t\t\t\t<path\r\n\t\t\t\t\t\td=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\"><\/path>\r\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\td=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\"><\/path>\r\n\t\t\t\t<\/svg><\/span><\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<\/span><\/p>\n<h2 id=\"how\" class=\"p1\"><b>How did we get here?<\/b><\/h2>\n<p class=\"p2\">It\u2019s easy to see how it happens. Businesses usually adopt tools at different times for different reasons. Take communications; decades ago, companies probably set up a landline phone and fax system and then later added email and calendars. In the last few years, they wanted to modernise so likely added video conferencing or instant messaging tools. Sound familiar?<\/p>\n<p class=\"p2\">It\u2019s not just communication tools either. As cloud-based apps became popular, your business might have added enterprise apps like Microsoft 365, Salesforce and Google Workspace. Before you know it, you\u2019ve got a whole host of business apps on the go.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-24976\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/First-body-image-scaled.jpg\" alt=\"centre-contact-647\" width=\"2048\" height=\"1365\" \/><\/p>\n<h2 id=\"disconnected\" class=\"p1\"><b>Disconnected apps = less productive teams<\/b><\/h2>\n<p class=\"p2\">The problem is that these tools are usually disconnected because businesses don&#8217;t have an automated solution for sending data between one system and another. This negatively impacts employees in several ways:<\/p>\n<ul>\n<li class=\"p2\">People are forced to switch between different apps, reducing productivity. In a survey of knowledge workers by<a href=\"https:\/\/netstorage.ringcentral.com\/uk\/documents\/connected_workplace.pdf\"> <span class=\"s2\">CITE Research<\/span><\/a>, more than two-thirds said they waste up to 60 minutes at work a day, navigating between apps.<\/li>\n<li class=\"p2\">Workers have to spend time learning to use all the different tools, and they might also struggle to find the right solution for a given task.<\/li>\n<li class=\"p2\">Information and insights get stored in different apps, so it\u2019s easy to lose things and tricky to get a complete view.<\/li>\n<li class=\"p2\">IT teams might try to connect tools using manual, ad hoc processes, but these are time consuming and costly to maintain.<\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s3\">This is why <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/is-too-much-technology-harmful-4-things-to-know-about-app-overload\/\"><span class=\"s4\">75% of IT leaders cite \u2018app overload\u2019 as a major challenge<\/span><\/a>.<\/span><\/p>\n<h2 id=\"bringing\" class=\"p1\"><b>Bringing it all together in the cloud<\/b><\/h2>\n<p class=\"p2\">Bringing all your business and communication applications together within a cloud-based platform can help you overcome these problems.<\/p>\n<p class=\"p2\">Compared to legacy, on-premises applications, cloud-based communication tools are easier and quicker to implement and require much less effort to maintain, so they reduce the burden on IT teams. They also enable business continuity \u2013 by working well on any device \u2013 and make it easy to store and back up communications data, such as call or webinar recordings. These can then be accessed from anywhere.<\/p>\n<p class=\"p2\">For your end users, UCaaS provides one familiar interface for all apps, so switching between them and forgetting where that piece of information or insight was, becomes a thing of the past. This saves time and drives up productivity.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-24976\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Second-body-image-scaled.jpg\" alt=\"centre-contact-647\" width=\"2048\" height=\"1365\" \/><\/p>\n<h2 id=\"easier\" class=\"p3\"><b>Easier integration for more automation<\/b><\/h2>\n<p class=\"p1\">A UCaaS platform can also integrate easily with other business and productivity apps, bringing greater potential for automation. The result is more efficient teams.<\/p>\n<p class=\"p1\">Let\u2019s imagine a sales agent has to call 50 leads per day, and keep records of which leads were called, when, and what the outcomes were. If they have access to a cloud-based calling tool that\u2019s integrated with a CRM platform, the agent can automate most of these tasks. Working from a PC or smartphone, they can store call records automatically within the CRM platform, easily keep track of the outcomes of calls, and quickly dial down a list of calls with an integrated dialler.<\/p>\n<p class=\"p1\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-24976\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/11\/Third-body-image-scaled.jpg\" alt=\"centre-contact-647\" width=\"2048\" height=\"1365\" \/><\/p>\n<p class=\"p1\">And what about the sales agent\u2019s team leader; how would they benefit from integrated cloud solutions? Firstly, they would have access to integrated analytics, which would tell them who\u2019s making the most calls and who&#8217;s closing the most deals. They could also streamline many of their own tasks, such as scheduling video meetings. With a video meeting tool that you can integrate with email and calendars, it\u2019s much simpler to see other people\u2019s availability and send out invites. There\u2019s no tedious toggling back-and-forth between tools.<\/p>\n<h2 id=\"power\" class=\"p3\"><b>The power of connection<\/b><\/h2>\n<p class=\"p1\">How much time and money do you spend maintaining disconnected, legacy apps? Maybe it\u2019s time to divert this effort into areas that add more value. We\u2019ve given you a quick intro into how cloud-based communications systems can help you do this, especially when you integrate them with other business apps. But to learn more and start building your business case,<a href=\"https:\/\/netstorage.ringcentral.com\/uk\/ebook\/the-power-of-connection.pdf\"> <span class=\"s2\">download our eBook, \u2018The power of connection\u2019<\/span><\/a>.<\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t<section class=\"show-demo\">\r\n\t\t<div class=\"title\">\r\n\t\t\tKeep your apps all in one place\t\t<\/div>\r\n\t\t<div class=\"flex-container button-container\">\r\n\t\t\t<div class=\"flex-container description\">\r\n\t\t\t\t<div>\r\n\t\t\t\t\tThis eBook explores why you should integrate your business apps with UCaaS.\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\t\t\t<div class=\"button-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t<button onclick=\"window.open('https:\/\/assets.ringcentral.com\/uk\/ebook\/the-power-of-connection.pdf', '_blank'); return false;\"\r\n\t\t\t\t\t\t\tclass=\"show-demo-button\" data-dl-name=\"show-demo\" data-dl-element=\"button\"\r\n\t\t\t\t\t\t\tdata-dl-additional-info=\"show demo button\"\r\n\t\t\t\t\t\t\tdata-no-auto-dl=\"true\">Read the eBook<\/button>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\r\n\t<\/section>\r\n\r\n\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How many different tools does your business use for communication and collaboration? Over five? Over ten? Research from OpenText shows that 40% of UK workers use four or more apps &hellip; <a href=\"\/gb\/en\/blog\/the-app-overload-problem\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;The \u2018App Overload\u2019 Problem and How To Get Round It&#8221;<\/span><\/a><\/p>\n","protected":false},"author":130,"featured_media":25358,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[74,56,288],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The \u2018App Overload\u2019 Problem and How To Get Round It | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Bringing all your business applications together within a cloud-based platform can help you overcome app overload. That&#039;s connection for you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/the-app-overload-problem\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Samantha Clayton\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The \u2018App Overload\u2019 Problem and How To Get Round It | RingCentral UK Blog","description":"Bringing all your business applications together within a cloud-based platform can help you overcome app overload. 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