{"id":25243,"date":"2022-10-28T08:30:27","date_gmt":"2022-10-28T07:30:27","guid":{"rendered":"\/gb\/en\/blog\/?p=25243"},"modified":"2022-10-28T14:45:06","modified_gmt":"2022-10-28T13:45:06","slug":"4-highlights-from-ucx-dtx-2022","status":"publish","type":"post","link":"\/gb\/en\/blog\/4-highlights-from-ucx-dtx-2022\/","title":{"rendered":"4 Highlights From UCX DTX 2022"},"content":{"rendered":"

We’ve missed the hustle and bustle of live events, but we saw that buzz return at UCX DTX this month. With over 5,000 attendees and speakers from the likes of the BBC, Waitrose and IBM, it’s one of Europe’s biggest unified communications conferences.\u00a0<\/span><\/p>\n

There was no shortage of panel talks and fireside chats advising CIOs and customer experience<\/a> leaders on the latest trends and things to know.\u00a0<\/span><\/p>\n

Here are some of RingCentral’s highlights and our view on notable topics from this year’s event.\u00a0\u00a0<\/span><\/p>\n

Insight, flexibility and co-innovation will help build a better beyond<\/span><\/h2>\n

Companies wanting to succeed in the hybrid future must adopt flexible approaches and effectively tap into insight. In a panel Developing your organisation’s ‘ways of working’ UC&C blueprint<\/em>, when asked about using data to inform ‘ways of working’ strategies, Gareth Johns, Senior Director, Vertical Solutions at RingCentral, explained that:<\/span><\/p>\n

“Rather than viewing data as something companies can use to ‘monitor’ employees, we should view data as meaningful information that helps create change for the better. There are a lot of examples out there.\u00a0<\/span><\/p><\/blockquote>\n

Gareth continued, “AI that sits within communications tech provides plenty of insight, plays a major role in shaping the future of hybrid work, and helps improve productivity. For example, advanced meeting insights provide employees with summaries of meetings in multiple formats (video highlights, a short summary, a transcription etc), helping to reduce meeting fatigue. Analytics helps you better understand business communications across the organisation and make informed decisions based on insight.”<\/span><\/p>\n

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From left to right: Gareth Johns from RingCentral, Konstantin Denishev from LGC, Sarah Burbedge from the BBC and Tom Wright from UC Today.<\/figcaption><\/figure>\n

Sarah Burbedge, Head of Change at the BBC, spoke about the importance of experimenting, staying agile and not just looking at hybrid work on a short-term basis but in the long-term to “build a better beyond.”\u00a0<\/span><\/p>\n

Working with future-focused technology partners and <\/span>co-innovating<\/span><\/a> will also become vital for organisations. During Vodafone’s talk, Steve Williams from Vodafone Group and Sean Blackmore from RingCentral explained that companies that don’t ‘co-innovate’ with a future-focused partner risk being left behind. A big part of the discussion focused on why end-users should not only think of UC as just facilitating seamless communications, but also as the core underlying technology that has the potential to power other areas of the businesses.<\/span><\/p>\n

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Steve Williams from Vodafone Group and Sean Blackmore from RingCentral present at UCX DTX.<\/figcaption><\/figure>\n

Culture and collaboration remain front of mind<\/span><\/h2>\n

Plenty of sessions covered the importance of company culture and <\/span>collaboration<\/span><\/a>. Which is no surprise given how much businesses are focused on employee engagement today.\u00a0<\/span><\/p>\n

Tech leaders from Google, LEGO and Three, amongst others, highlighted the importance of culture and collaboration in the workplace. This came up in former F1 World Champion Jenson Button’s talk, where he said both are the “key to success.”\u00a0<\/span><\/p>\n

The driver called his time on the circuit a “collaboration”, explaining that teams win races rather than drivers and that great group culture can break down communication silos to guarantee great results. “Making sure everyone knows their worth and works in harmony is key,” Jenson told the audience.<\/span><\/p>\n

There was also a lot of discussion about how to achieve this ‘harmony’ and succeed in a hybrid setting. This topic emerged during Glory Global’s fireside chat, where Alan Penkethman and Steve Mills shared how they transitioned to working from anywhere. Jamie Hemmings, Customer Success Manager at RingCentral, explained that:\u00a0<\/span><\/p>\n

\u00a0“Glory Global achieved [working from anywhere] by having one solution, with an ability to easily scale across their entire business. No more silos and a cost saving of 20%.”<\/span><\/p><\/blockquote>\n

AI gets smarter (again)<\/span><\/h2>\n

As you would expect from a tech conference, there was plenty to be said about AI. But what gripped us was the new options for companies wanting to support and engage teams and customers.\u00a0<\/span><\/p>\n

Amir Hameed, Senior Vice President, Worldwide Solution Sales and Engineering, spoke to UC Today at the expo and explained that he expects ‘the proliferation of AI’ in the year ahead. We’re already seeing this happening with innovations<\/a> that help employees brainstorm in a hybrid environment and other types that gather insights from meetings and reduce background noise.\u00a0<\/span><\/p>\n

Watch Amir’s full interview here:<\/span><\/p>\n