{"id":25158,"date":"2022-10-25T09:00:31","date_gmt":"2022-10-25T08:00:31","guid":{"rendered":"\/gb\/en\/blog\/?p=25158"},"modified":"2025-10-24T17:16:34","modified_gmt":"2025-10-24T16:16:34","slug":"how-global-service-providers-drive-innovation","status":"publish","type":"post","link":"\/gb\/en\/blog\/how-global-service-providers-drive-innovation\/","title":{"rendered":"How Global Service Providers Drive Innovation"},"content":{"rendered":"

Many of history\u2019s greatest achievements began with powerful partnerships between people. Wilbur and Orville Wright, Steve Jobs and Steve Wozniak, and John Lennon and Paul McCartney. We\u2019re much stronger when we work together.<\/span><\/p>\n

At RingCentral, we take that philosophy to heart. A massive part of our success comes from\u00a0<\/span>our partnerships with some of the largest phone carriers in the world<\/span><\/strong>. AT&T, Vodafone, BT, and Deutsche Telekom, just to name a few. These are our global service providers.<\/span><\/p>\n

With service providers, we have more opportunities than ever to grow revenue with strategic co-branded solutions that deliver seamless integration, accelerate go-to-market success and launch joint innovation. And we tap into new market segments as partners.<\/span><\/p>\n

Our goal is to develop an\u00a0<\/span>ecosystem of innovation<\/span><\/strong><\/a> between network and application providers. This ecosystem will enable businesses to provide the best communications services to their teams and better service to their customers as a result.<\/span><\/p>\n

How Service Providers are key players in scaling growth and innovation<\/span><\/strong><\/h2>\n

The goal of our Global Service Providers (GSP) business unit is to\u00a0<\/span>simplify the journey to the cloud for service providers and their customers, <\/span><\/strong>combining our world-class cloud communications platform with our industry-leading go-to-market strategy.\u00a0<\/span><\/p>\n

For RingCentral, service providers present a strategic opportunity for innovation, global expansion and legacy PBX migration. Here are some ways we do that:<\/span><\/p>\n

1. Speed<\/span><\/strong><\/h3>\n

\"GSP-switch-devices-775\"<\/p>\n

Business needs are evolving faster than ever. And, due to the agile nature of RingCentral, we\u2019re able to sustain a rate of innovation that ensures our partners and our partners\u2019 customers always have the latest and greatest technologies.\u00a0<\/span><\/p>\n

RingCentral releases multiple new feature releases every quarter and is consistently first to market with our innovations. This means businesses always have the latest and greatest in cloud communications technology.<\/span><\/p>\n

Check out our latest innovations here.<\/span><\/a><\/p>\n

2. Partnership<\/span>\u00a0<\/span><\/h3>\n

RingCentral provides market-leading UCaaS and CCaaS while GSPs provide a large user base, recognisable brand, massive network, and a host of additional services. We call it \u201cBetter Together\u201d because great things come from the unity of our businesses.\u00a0<\/span><\/p>\n

Our GSPs have access to\u00a0<\/span>RingCentral RISE<\/span><\/strong><\/a>\u00a0(Resources, Innovation, System Integration, and Experiences), a platform designed exclusively for service providers around the world.\u00a0<\/span><\/p>\n

RingCentral RISE enables our service providers to onboard new customers rapidly and accelerates cloud transformation by providing a comprehensive go-to-market solution and extends RingCentral\u2019s cloud platform to enable service providers to co-innovate.<\/span><\/p>\n

\"AT&T<\/p>\n

3. Open platform \/ integration<\/span><\/strong><\/h3>\n

Rarely does the competition hinge on product, but rather on brand recognition, relationships with customers, and of course, price. But third-party integrations and an open platform are equally important factors.\u00a0<\/span><\/p>\n

With hundreds of out-of-the-box integrations and the ability to develop completely bespoke ones, our partners\u2019 customers have access to a truly flexible solution that can easily integrate with the key business and customer relationship management (CRM) applications they use.\u00a0<\/span><\/p>\n

Reduce toggling between apps and integrate workflows directly into RingCentral.\u00a0<\/span><\/p>\n

Learn more about the\u00a0<\/span>RingCentral App Gallery here<\/span><\/strong><\/a>.<\/span><\/p>\n

\u00a0<\/span>4. Agility\u00a0<\/span><\/strong><\/h3>\n

In order for any partnership to be successful, the joint solution needs to be easy to sell. The additional business, support, marketing, and operational processes around the core solution need to also be flexible and integrated into the partners\u2019 selling framework so that\u00a0<\/span>selling our joint solution is as easy as selling their own in-house product<\/span><\/strong>.\u00a0<\/span><\/p>\n

For example, easy integration with their own reporting and monitoring billing systems so that they can continue to support the service after it has been delivered. Each partner has different ways of operating, and we recognise that.\u00a0\u00a0<\/span><\/p>\n

\"Vodafone<\/p>\n

5. Mutual success\u00a0<\/span><\/strong><\/h3>\n

Service providers get access to a market-leading\u00a0<\/span>unified communications<\/span><\/strong><\/a>\u00a0solution with powerful integration capabilities, and we get access to customers and markets that are otherwise difficult to reach.<\/span><\/p>\n

Service providers can tap into RingCentral to accelerate innovation while delivering a proven cloud-based communications solution that\u2019s <\/span>scalable, reliable and secure<\/span><\/strong>. And partnering with RingCentral gives service providers a turnkey cloud-based solution that\u2019s fully managed, all without the OPEX and CAPEX burden.\u00a0<\/span><\/p>\n

This allows our partners to dedicate resources toward other strategic areas while expanding revenue in the UCaaS and CCaaS markets.<\/span><\/p>\n

6. Co-innovation<\/span><\/strong><\/h3>\n

Together, we create joint solutions that address industry needs in specific verticals and personas. From first responders to office-based teams to front-line workers, different businesses have different needs.\u00a0<\/span><\/p>\n

With our service providers, we have a powerful combination that creates an ecosystem focused on specific use cases and business outcomes.<\/span><\/p>\n

7. Next-generation technologies<\/span><\/strong><\/h3>\n

Ultimately, we enable service providers to extend RingCentral\u2019s cloud platform across their portfolio with open APIs and joint innovation programs.\u00a0<\/span><\/p>\n

Here are several innovations we\u2019re exploring with our partners:<\/span><\/p>\n