Setting the trends<\/h2>\n
RingCentral MVP has established that it is the market-leading cloud-based communication solution for today\u2019s hybrid workforce.\u00a0Our success reflects a focus on four key mega-trends that are critical to businesses\u2019 success today:<\/p>\n
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- HYBRID:\u00a0\u00a0Hybrid work<\/a>\u00a0is here to stay, and so is the need for cloud-based communications platforms.<\/li>\n
- MOBILITY:\u00a0 The ongoing adoption of mobility worldwide is driving the need for solutions that enable work in any mode, on any device, from anywhere.<\/li>\n
- TEAMS: Microsoft Teams is a growth driver for RingCentral and serves as a meaningful opportunity for customers to use direct routing via RingCentral Cloud PBX for Microsoft Teams<\/a>.<\/li>\n
- UC+CC: CIOs prefer to purchase integrated, cloud-based unified communications and contact centre solutions from a single provider.<\/li>\n<\/ul>\n
Helping businesses thrive<\/h2>\n
![\"\"](\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/Call-to-video_desctop.gif\")
<\/p>\nThe world is moving away from legacy on-premises communications in favour of modern cloud solutions that work the way people want to work. With RingCentral MVP, we redefined what\u2019s possible and led the future of cloud-based unified communications:<\/p>\n
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- We put\u00a0all conversations in one place (message, video, and phone)<\/strong>\u00a0to improve how workforces communicate, collaborate and connect.<\/li>\n
- We developed our software to be\u00a0mobile-first<\/strong>\u00a0\u2014 enabling people to work from anywhere on any device.<\/li>\n
- We built an\u00a0open platform <\/strong>so software partners and customers can easily integrate other applications with RingCentral MVP and create custom workflows.<\/li>\n
- We extended our worldwide reach and made RingCentral MVP available in\u00a045 countries.<\/strong><\/li>\n
- And last but not least, we tightly integrated MVP with the market\u2019s leading contact centre solution<\/a> and led the trend toward\u00a0a single provider<\/strong>\u00a0to manage both employee and customer engagement.<\/li>\n<\/ul>\n
Moving the needle<\/h2>\n
\u201cReaching five million seats sold for RingCentral MVP is a major milestone,\u201d said Zeus Kerravala, principal analyst of ZK Research. \u201cIt\u2019s amazing to think of the market opportunity ahead with more than several hundred million legacy on-premises seats out there \u2013 it shows that we\u2019re still in the early innings of digital transformation as businesses migrate their communications systems to the cloud.\u201d<\/p>\n
We know from our own\u00a0Customer Success Metrics<\/a>\u00a0study, conducted in April 2022, that\u00a0customers see strong ROI by using RingCentral<\/strong>\u00a0\u2013 including a compelling 41% increase in employee productivity and a whopping 69% increase in employee mobility. These benefits help explain why RingCentral MVP registered a 48% increase in customer satisfaction and a 57% boost in employee satisfaction over their previous solution.
![\"RingCentral](\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2022\/08\/Screen-Shot-2022-08-04-at-10.36.29-AM-e1659624411514.png\")
<\/a><\/p>\nThis study of over 1,000 RingCentral customers demonstrates how we are moving the needle on business value metrics such as return on investment, employee productivity, workforce mobility and customer experience<\/a>.<\/p>\n
Delighting our customers<\/h2>\n
Our customers tell us that the business benefits of RingCentral MVP deployments are also significant.<\/p>\n
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- C&S Wholesale Grocers<\/a><\/strong>,<\/strong>\u00a0a US industry leader in supply chain solutions and wholesale grocery supply, selected RingCentral to replace their legacy PBX infrastructure. \u201cAs we researched cloud solutions to replace our PBX infrastructure, we saw that\u00a0with RingCentral, we could integrate a whole suite of communication features in one platform<\/strong>, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere\u2014and still save a million bucks a year.\u201d<\/li>\n
- Preferred Risk Insurance Services<\/strong><\/a>\u00a0CIO Sumit Roy said, \u201cBecause our call volume has grown tremendously,\u00a0we chose RingCentral for its ability to scale<\/strong>\u00a0and because it offers a tightly integrated communications solution that will enable us to continue providing top-notch service to our customers. Our prior solution did not allow our employees to work from home effectively. It became mission critical for us to choose a mobile-first cloud communication solution\u2013which RingCentral delivers.\u201d<\/li>\n<\/ul>\n
Reliability is job #1<\/h2>\n
While every organisation appreciates greater cost savings and enhanced employee mobility, especially for hybrid workers and globally distributed teams, business leaders tell us that reliability and continuity mean more now than ever.<\/p>\n
No matter what, companies can\u2019t operate without a reliable means of employee and customer communications. Our 16 consecutive quarters of\u00a099.999% uptime for RingCentral MVP<\/strong>\u00a0sets a gold standard for reliability that other providers can\u2019t beat.<\/p>\n
More innovation to come<\/h2>\n
We’re proud of all these accomplishments and reaching new milestones. RingCentral\u2019s journey to becoming the world\u2019s No. 1 cloud business communications provider could not have happened without our global team, dedicated to delivering industry-leading innovation and serving our customers\u2019 needs. And of course, none of this would be possible without our customers, who are revolutionising the business world today. We appreciate each and every one of you and remain committed to innovating our tools to meet your evolving needs as you grow.<\/p>\n
Learn more about our latest RingCentral MVP innovations<\/a><\/strong><\/p>\n
- Preferred Risk Insurance Services<\/strong><\/a>\u00a0CIO Sumit Roy said, \u201cBecause our call volume has grown tremendously,\u00a0we chose RingCentral for its ability to scale<\/strong>\u00a0and because it offers a tightly integrated communications solution that will enable us to continue providing top-notch service to our customers. Our prior solution did not allow our employees to work from home effectively. It became mission critical for us to choose a mobile-first cloud communication solution\u2013which RingCentral delivers.\u201d<\/li>\n<\/ul>\n
- We developed our software to be\u00a0mobile-first<\/strong>\u00a0\u2014 enabling people to work from anywhere on any device.<\/li>\n