{"id":24157,"date":"2022-07-20T09:00:58","date_gmt":"2022-07-20T08:00:58","guid":{"rendered":"\/gb\/en\/blog\/?p=24157"},"modified":"2025-07-31T13:34:20","modified_gmt":"2025-07-31T12:34:20","slug":"customer-service-essentials","status":"publish","type":"post","link":"\/gb\/en\/blog\/customer-service-essentials\/","title":{"rendered":"Customer Service Essentials Bundle for Small Businesses"},"content":{"rendered":"

We\u2019re living in the age of the customer, where\u00a0experience reigns supreme<\/strong>. In fact, buyers today are likely to stick with a company that offers awesome service even if it costs a little more.<\/p>\n

This is\u00a0great<\/em> news for small businesses; you might not be able to compete with huge companies when it comes to price, but you\u2019re a lot closer to your customers than some of the big players can ever hope to be.<\/p>\n

But delighting customers isn\u2019t always a walk in the park. Even the best small businesses could use an advantage today, as everyone clamors to up their customer service game.<\/p>\n

That\u2019s why we\u2019ve created the\u00a0RingCentral Customer Service Essentials bundle<\/strong><\/a>. It\u2019s a lean pack of tools that has all the features you need for next-level customer experiences, without any extra costs.<\/p>\n

Let\u2019s look at how this bundle could save your small business time, money and customers!<\/p>\n

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4 ways the\u00a0Customer Service Essentials bundle<\/a>\u00a0helps small businesses<\/h2>\n

1. Delight more customers<\/h3>\n

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With RingCentral, you can\u00a0cut down on wait times\u00a0<\/strong>and\u00a0improve first-call resolution<\/strong> with customisable voice menus and call routing. Your service team can answer calls at their desk, on their computer, or even on their mobile device. Plus, you can text and fax customers right from the app:<\/strong><\/p>\n

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The world today is in the palm of a customer\u2019s hand. It\u2019s more important than ever to offer a stellar experience the first time, and RingCentral Customer Service Essentials can help!<\/p>\n

2. Supercharge team collaboration<\/h3>\n

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Say goodbye to mile-long email threads!<\/p>\n

With RingCentral, keeping up has never been easier. That\u2019s because\u00a0all of your teams live and work in the same app<\/strong>!<\/p>\n

Our instant messaging feature comes with a lot of powerful features to keep your team on track, like:<\/p>\n