{"id":24119,"date":"2022-07-01T22:25:45","date_gmt":"2022-07-01T21:25:45","guid":{"rendered":"\/gb\/en\/blog\/?p=24119"},"modified":"2025-10-24T17:37:38","modified_gmt":"2025-10-24T16:37:38","slug":"remote-desktop-control-2","status":"publish","type":"post","link":"\/gb\/en\/blog\/remote-desktop-control-2\/","title":{"rendered":"Remote Desktop Control: Troubleshoot and Collaborate Over Any Video Meeting"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Remote and hybrid work models improved many of the ways we meet and work together. But they also introduced some complexities too.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think about a video conference where you had to present on someone else\u2019s screen share. How many times did you say, \u201cNext slide, please!\u201d? Or perhaps a time when you had to troubleshoot an employee\u2019s computer or walk them through a new application.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As more teams embrace flexible ways of work, we want to make your video meetings less stressful and more meaningful. That means replicating many of the benefits you\u2019d get from in-person meetings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t\r\n\t<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\r\n\t\t<div class=\"rc-post-content-cta-columns\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"1360\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-scaled.jpg\" class=\"responsive-image\" alt=\"A busy woman working from hybrid work setup\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-300x199.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-640x425.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-768x510.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-1536x1020.jpg 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-743x493.jpg 743w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/A-busy-woman-working-from-hybrid-work-setup-1000x664.jpg 1000w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<div class=\"headline-copy\" style=\"text-align:left;\">Check out our latest hybrid work innovations<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"rc-post-content-cta-footer\">\r\n\t\t\t<div class=\"bottom-cta-logo-container\">\r\n\t\t\t\t<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-145860388\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-145860388\">Ring Central Logo<\/title>\r\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 20.7383H144.069L144.086 20.9549C144.088 23.2232 142.777 24.5675 140.58 24.5675Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M128.187 26.9657V19.2047C128.187 16.8979 129.623 15.4317 131.896 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blog\" data-dl-element=\"button\"\r\n\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog\t\t\t\t\t<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-145860388\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t<title id=\"cta-ring-arrow-145860388\">Ring Central Logo<\/title>\r\n\t\t\t\t\t<path\r\n\t\t\t\t\t\td=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\"><\/path>\r\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\td=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\"><\/path>\r\n\t\t\t\t<\/svg><\/span><\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We made collaborating over video meetings &#8211; including IT troubleshooting and slideshow controlling &#8211; simpler than ever with our latest feature: <\/span><b>Remote Desktop Control<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2 id=\"what\"><b>What is Remote Desktop Control?<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-24153\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Remote_Desktop_Control_GIF_930x700.gif\" alt=\"Remote_Desktop_Control_GIF_930x700-929\" width=\"930\" height=\"700\" \/><\/p>\n<p><b>Remote Desktop Control<\/b><span style=\"font-weight: 400;\"> allows you to gain control of a user\u2019s screen in any video meeting when they give you permission. This allows you to control their mouse and keyboard or even copy and paste text from their PC to yours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hosts and users have multiple ways to connect:<\/span><\/p>\n<p><b>Controller<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/why-use-ringcentral-desktop-app.html\">desktop app<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supported browser<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Chrome<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Edge<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>User<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral desktop app<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">That means hosts can remotely log into users\u2019 computers from truly anywhere &#8211; as long as they have an <a href=\"\/gb\/en\/blog\/ultimate-guide-to-broadband-for-your-home-office\/\">internet connection<\/a> and a supported browser. It\u2019s part of our commitment to giving your teams complete flexibility.<\/span><\/p>\n<h2 id=\"why\"><b>Why should you use Remote Desktop Control?<\/b><\/h2>\n<h3><strong>1. Fix IT issues remotely\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Whether it\u2019s installing new software, diagnosing a bug or solving an issue, Remote Desktop Control allows IT to provide expert hands-on service no matter where employees are located.\u00a0<\/span><\/p>\n<h3><strong>2. Make presenting easier<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">No more saying \u201cNext slide please\u201d to the person sharing their screen. With Remote Desktop Control, hosts can assign permission to a colleague to take over tasks such as controlling Powerpoint slides or scrolling through PDFs from their own device.<\/span><\/p>\n<h3><strong>3. Team collaboration on documents\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Go beyond just IT troubleshooting and slideshow presentations. With Remote Desktop Control, you can improve collaboration by allowing colleagues to take notes on other computers or find the right files without having to walk them through the steps.<\/span><\/p>\n<h2 id=\"keep\"><b>Keeping remote security in mind<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Remote Desktop Control is yet another way we make virtual collaboration as productive as in-person meetings.\u00a0 However, it\u2019s also important to think about how you use it as allowing someone else to control your desktop remotely can have security implications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider the following precautions:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Only allow those you trust to take control of your desktop.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Turn on password protection for all important files and accounts (and always follow best practices when creating strong passwords).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use multi-factor or two-factor authentication to prevent unauthorised access to confidential accounts and info.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enable or disable all future Remote Desktop Control requests at any time through the options bar.<\/span><\/li>\n<\/ul>\n<h2 id=\"how\"><b>How to use Remote Desktop Control<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-24152\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Desktop-remote-control-1.png\" alt=\"Desktop remote control-591\" width=\"1920\" height=\"1080\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Desktop-remote-control-1.png 1920w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Desktop-remote-control-1-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Desktop-remote-control-1-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Desktop-remote-control-1-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Desktop-remote-control-1-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/07\/Desktop-remote-control-1-250x140.png 250w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Remote Desktop Control is quick to turn on and easy to use. Just follow these steps.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>To help a user troubleshoot a tech issue:<\/b><span style=\"font-weight: 400;\"> Simply join a meeting and share your screen. Note that you must be sharing your entire screen (not just the RingCentral application) to deploy Remote Desktop Control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>To collaborate or assist with a presentation remotely:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Click on \u201cView options.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Next click \u201cAsk for remote control.\u201d This will then prompt the user who is sharing their screen to approve the remote control.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Once approved, the approved user can now remotely control both the mouse and keyboard of the other desktop device.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\"><\/span><b> Coming soon:<\/b><\/p>\n<p><i><span style=\"font-weight: 400;\">Currently, Remote Desktop Control requires the controller to request permission from the user. <\/span><\/i><b><i>In a future release, users will be able to choose controllers on their side, enabling a two-way flow for Remote Desktop Control.<\/i><\/b><\/p>\n<h2><b>Try it out now<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With more teams depending on RingCentral for their daily meetings, this is just one of the many ways we break down the barriers to teamwork and simplify communications.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Remote Desktop Control is available now for all RingCentral MVP editions (containing Video) and for RingCentral Video Pro\/Pro+. Get started using this feature today.<\/span><\/i><\/p>\n<hr \/>\n<p><em>This post is adapted from the original post published by <strong>Phillip Liu<\/strong>, Group Product Manager, and\u00a0<strong>Ben Wu<\/strong>, Product Marketing Manager.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Remote and hybrid work models improved many of the ways we meet and work together. But they also introduced some complexities too.\u00a0 Think about a video conference where you had &hellip; <a href=\"\/gb\/en\/blog\/remote-desktop-control-2\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Remote Desktop Control: Troubleshoot and Collaborate Over Any Video Meeting&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":24120,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,14,3],"tags":[74,66,270],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing RingCentral Remote Desktop Control | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"We made collaborating over video meetings, including IT troubleshooting and slideshow controlling, simpler than ever.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Introducing RingCentral Remote Desktop Control | RingCentral UK Blog","description":"We made collaborating over video meetings, including IT troubleshooting and slideshow controlling, simpler than ever.","robots":{"index":"noindex","follow":"follow"},"twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/remote-desktop-control-2\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/remote-desktop-control-2\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"Remote Desktop Control: Troubleshoot and Collaborate Over Any Video Meeting","datePublished":"2022-07-01T21:25:45+00:00","dateModified":"2025-10-24T16:37:38+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/remote-desktop-control-2\/"},"wordCount":733,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["cloud communications","future of work","hybrid work"],"articleSection":["Cloud Communications","RingCentral News","UC - 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