{"id":23559,"date":"2022-06-23T09:00:32","date_gmt":"2022-06-23T08:00:32","guid":{"rendered":"\/gb\/en\/blog\/?p=23559"},"modified":"2023-11-27T21:22:39","modified_gmt":"2023-11-27T21:22:39","slug":"microsoft-teams-ucaas-providers","status":"publish","type":"post","link":"\/gb\/en\/blog\/microsoft-teams-ucaas-providers\/","title":{"rendered":"8 Benefits of Choosing A UCaaS Provider for Teams Telephony"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When it comes to integrating <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/the-right-call-for-microsoft-teams\/\">calling into Microsoft Teams<\/a>, calling services from a Unified Communications as a Service (<\/span><span style=\"font-weight: 400;\">UCaaS<\/span><span style=\"font-weight: 400;\">) provider has its benefits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a recent survey in Europe, North America, Asia and Australia, Metrigy found that the majority of businesses prefer using dedicated UCaaS services for calling, even if they use Microsoft Teams for messaging and video conferencing. Further investigation revealed the benefits of this approach include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lower costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greater reliability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced calling and contact centre capabilities\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In fact, according to a recent Metrigy report, almost 88% of organisations using Microsoft Teams for messaging and meetings, along with a separate UCaaS provider for calling, plan to maintain their existing calling services. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\r\n\t\r\n\t<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\r\n\t\t<div class=\"rc-post-content-cta-columns\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"1365\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-on-mobile-phone-at-desk-scaled.jpg\" class=\"responsive-image\" alt=\"Young woman talking on smart phone at home office-770\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-on-mobile-phone-at-desk-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-on-mobile-phone-at-desk-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-on-mobile-phone-at-desk-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-on-mobile-phone-at-desk-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/woman-on-mobile-phone-at-desk-1536x1024.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/>\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<div class=\"headline-copy\" style=\"text-align:left;\">Why do businesses prefer UCaaS providers when it comes to Teams telephony?<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"rc-post-content-cta-footer\">\r\n\t\t\t<div class=\"bottom-cta-logo-container\">\r\n\t\t\t\t<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-583999444\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-583999444\">Ring Central Logo<\/title>\r\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 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50.7222 23.7237 48.3689 23.7237Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M28.2125 26.9657V18.3C28.2125 16.1793 29.5231 14.7917 31.6438 14.7917C33.6698 14.7917 34.8858 15.9627 34.8858 18.2535V26.9657H38.5V17.6776C38.5 13.9046 36.6664 11.6299 32.9207 11.6299C30.6444 11.6299 28.8846 12.6565 28.105 14.0586H27.9799V12.0036H24.5967V26.9753L28.2125 26.9657Z\" \/>\r\n\t\t\t\t\t\t\t<path d=\"M21.5423 12.0036H17.9282V26.9673H21.5423V12.0036Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\r\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\t\t\td=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\r\n\t\t\t\t\t\t<\/svg><\/span><\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-link\">\r\n\t\t\t\t<a href=\"https:\/\/assets.ringcentral.com\/uk\/report\/metrigy-microsoft-teams-telephony-2022.pdf\" class=\"view-all view-all-brown\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-name=\"Read the report\" data-dl-element=\"button\"\r\n\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the report\t\t\t\t\t<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\"\r\n\t\t\t\t\t\t\tfill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-583999444\"\r\n\t\t\t\t\t\t\txmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t<title id=\"cta-ring-arrow-583999444\">Ring Central Logo<\/title>\r\n\t\t\t\t\t<path\r\n\t\t\t\t\t\td=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\"><\/path>\r\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\"\r\n\t\t\t\t\t\td=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\"><\/path>\r\n\t\t\t\t<\/svg><\/span><\/a>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t<\/span><\/p>\n<h2 id=\"invest\"><span style=\"font-weight: 400;\">Why it\u2019s important to invest in communications<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Let\u2019s face it, you need a communication system that benefits your business in many ways. That includes seeing a good return on every investment you make.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But how do you measure the return on investment in a UCaaS solution? The research revealed that businesses measure the benefits of communications investments in one of three ways:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cost savings that result from spending less on legacy or disparate apps<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Revenue increases that result from improving sales team support and expanding business capacity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Productivity gains from improving process speeds, shortening project cycles and reducing the number of apps employees must access throughout their day<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Survey respondents who saw measurable benefits from their communications investments achieved, on average, the following results:<\/span><\/p>\n<figure id=\"attachment_24017\" aria-describedby=\"caption-attachment-24017\" style=\"width: 627px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-24017 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/Grid.jpg\" alt=\"A table that shows the improvements in productivity, revenue and cost savings. \" width=\"627\" height=\"121\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/Grid.jpg 627w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/Grid-300x58.jpg 300w\" sizes=\"(max-width: 627px) 100vw, 627px\" \/><figcaption id=\"caption-attachment-24017\" class=\"wp-caption-text\">Image Source: Microsoft Teams &amp; Telephony Why Businesses Prefer UCaaS Providers, Metrigy report<\/figcaption><\/figure>\n<h2 id=\"landscape\"><span style=\"font-weight: 400;\">Let\u2019s take a look at the current landscape<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So many organisations now have a distributed workforce with either a hybrid or completely remote business model. More than ever before, companies must ensure that all employees can communicate and collaborate effectively from anywhere at any time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How can you ensure that for your business? If you\u2019re like most, you\u2019re probably turning to cloud-based apps to get the job done. Approximately a third of businesses (33.6%) use UCaaS as their only communication suite, and another 13.7% use UCaaS in combination with an existing on-premises platform.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Why businesses adopt UCaaS<\/span><\/h3>\n<p>UCaaS attracts organisations because it:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables you to scale without requiring additional investments in on-premises hardware or extensive management costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce costs (specifically management costs to run on-premises servers)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offers better support for remote employees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables better user experiences<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides better security<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Many businesses also choose <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\">Contact Centre as a Service<\/a> (CCaaS) to take advantage of even bigger benefits. CCaaS provides a fully-featured call centre service that can support sales, customer service and technical support teams. Companies that combine UCaaS and CCaaS see, on average, the following results:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">42% increase in agent productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">36% improvement in customer satisfaction ratings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">36% increase in annual sales<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">29% reduction in operational costs<\/span><\/li>\n<\/ul>\n<h2 id=\"benefits\"><span style=\"font-weight: 400;\">8 benefits of integrating Microsoft Teams with a UCaaS provider<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">By integrating Microsoft Teams with a dedicated UCaaS provider, you can maintain your existing UCaaS services, while allowing users to place calls through the Microsoft Teams app. Typically this is accomplished through the use of a Microsoft Teams plug-in that routes PSTN calls through the UCaaS provider and gives users access to a full set of UCaaS features.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Among organsations currently using Microsoft Teams and UCaaS from another provider, nearly 72% plan to maintain the relationship with their dedicated UCaaS provider.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below, we\u2019ve outlined the top benefits of this approach.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Lower costs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Let\u2019s start with the big reason. Using Microsoft Teams Phone System costs companies a lot. On average, using Microsoft Teams Phone System costs \u00a31,139 per-user, per-year on things like licences, end-user support and training. Compare that to the industry average of \u00a3910 for a UCaaS provider. It\u2019s easy to see how the savings tally up quickly.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Greater reliability<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019ve likely heard the saying, \u201cDon\u2019t put all your eggs in one basket.\u201d Companies that rely solely on Microsoft Teams for calling, messaging and meeting risk one outage taking out their entire communications and collaboration services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s true that Microsoft offers 99.99% reliability, but some other UCaaS solutions offer 99.999% reliability instead. You may not think that the extra 9 matters much, but it does. It\u2019s the difference between 52.6 minutes of downtime each year versus 5.26 minutes per year.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Intuitive Teams experience<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">By integrating UCaaS natively into Microsoft Teams, you and your team can enjoy the same Teams interface you\u2019ve been using with no additional downloads, bots or plugins. You get the best of both Microsoft Teams and your dedicated UCaaS platform in one app, improving productivity and making adoption simple since no retraining is required. See here an example of calling through the Teams interface using the RingCentral integration:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-26927 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2023\/05\/Placingcall2.gif\" alt=\"Placingcall2-263\" width=\"1920\" height=\"1080\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">4. App integrations<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you only use Microsoft Teams Phone System, you may find that you have to rewrite any custom integrations you have with apps like your CRM (i.e., Salesforce), your help desk and any other popular business apps. By contrast, UCaaS providers can often accommodate custom integrations with no problem.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Global coverage<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Microsoft Teams\u2019 Phone System currently provides calling services for 33 countries, whereas UCaaS providers typically offer support for more than 40 countries and offer broader global support for freephone calling as well.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Innovative calling features<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">UCaaS providers often include more calling features than Microsoft Teams Phone System, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fax services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call controls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrated voice response (IVR)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call handling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced reporting and analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations with third-party CRM and IT service management apps to enable click-to-call and automated updating of records<\/span><\/li>\n<\/ul>\n<p>Here&#8217;s an example of advanced call handling features in action:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-24019\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/06\/Calling-settings.gif\" alt=\"A GIF showing how to handle calls\" width=\"800\" height=\"450\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">7. Advanced analytics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Migrating to Microsoft Teams Phone System may require additional investment in third-party call monitoring, management and analytics features to obtain the same level of insight. On the other hand, UCaaS providers can offer advanced analytics to allow IT and business leaders to gain insights into call performance and how workers use their apps.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Integrated call centre services<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Microsoft offers call centre integration with its Dynamics 365 CRM platform, but that\u2019s it. If you want or need more, you will have to rely on third-party integrations. But most UCaaS providers offer fully integrated call centre capabilities for inbound and outbound calls, omnichannel customer support and even artificial intelligence (AI) for optimised call routing and customer interactions.<\/span><\/p>\n<h2 id=\"forward\"><span style=\"font-weight: 400;\">What&#8217;s the best way forward?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When it comes to Microsoft Teams and telephony, consider integrating Microsoft Teams with a UCaaS provider. This route will help you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deliver the highest level of reliability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure access to the broadest set of calling features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve security on every level<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Are you ready to get the most out of your Microsoft Teams investment and tap into all the benefits listed above? Then turn to RingCentral <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/hosted-pbx\/overview.html\">Cloud PBX<\/a> for Microsoft Teams. 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In a recent survey in Europe, North &hellip; <a href=\"\/gb\/en\/blog\/microsoft-teams-ucaas-providers\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;8 Benefits of Choosing A UCaaS Provider for Teams Telephony&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":23561,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[74,37],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>8 Benefits Of Using UCaaS for Teams Calling | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"When it comes to integrating calling into Microsoft Teams, calling services from a UCaaS provider has its benefits.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/microsoft-teams-ucaas-providers\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"8 Benefits Of Using UCaaS for Teams Calling | RingCentral UK Blog","description":"When it comes to integrating calling into Microsoft Teams, calling services from a UCaaS provider has its benefits.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/microsoft-teams-ucaas-providers\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/microsoft-teams-ucaas-providers\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/microsoft-teams-ucaas-providers\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"8 Benefits of Choosing A UCaaS Provider for Teams Telephony","datePublished":"2022-06-23T08:00:32+00:00","dateModified":"2023-11-27T21:22:39+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/microsoft-teams-ucaas-providers\/"},"wordCount":1229,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["cloud communications","small business"],"articleSection":["UC - 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