{"id":23439,"date":"2022-05-10T11:00:33","date_gmt":"2022-05-10T10:00:33","guid":{"rendered":"\/gb\/en\/blog\/?p=23439"},"modified":"2022-05-10T13:08:15","modified_gmt":"2022-05-10T12:08:15","slug":"new-ai-features","status":"publish","type":"post","link":"\/gb\/en\/blog\/new-ai-features\/","title":{"rendered":"New AI features and more to overcome hybrid work frustrations"},"content":{"rendered":"<p>How we work today feels very different to how it did just a year ago. With the proliferation of hybrid working, we face new challenges. Meeting fatigue, back-to-back meetings and timezone conflicts are just a few examples.<\/p>\n<p>The need to zip in and out of offices at will, take our meetings on the go, work in geographically dispersed teams and collaborate across different time zones is still as crucial as ever. We\u2019ve redefined where and how we work, and <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><strong>RingCentral<\/strong><\/a> is addressing all that brings.<\/p>\n\t\t<style>\r\n\t\t\t@media (min-width: 768px) {\r\n\t\t\t\t.bottom-cta .bottom-cta-img {\r\n\t\t\t\t\tfloat: left;\r\n\t\t\t\t\twidth: 50%;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-img img {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta {\r\n\t\t\t\tbackground: #001138;\r\n\t\t\t\tpadding: 30px;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy {\r\n\t\t\t\tpadding: 0 30px;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy .btn-primary {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<div class=\"bottom-cta  CID-cta-2FdM5dTp IID-cta-6a0ad7a0f0aca\"\r\n\t\t\tdata-dl-custom-type=\"cta\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Dummies-Guides-Promotion_OG_Image_1200x627.png\" alt=\"Call to action banner\">\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<span style=\"font-size: 24px; line-height: 30px;\">Unified comms: it's not a complex as it sounds. Get the Dummies Guide today.<\/span>\r\n\t\t\t\t<span class=\"text-center\" style=\"display: block;\">\r\n\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\ttitle=\"Get your UCaaS for Dummies Guide\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/unified-communications-as-a-service.html\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"Unified comms: it's not a complex as it sounds. Get the Dummies Guide today.\"\r\n\t\t\t\t\tdata-dl-name=\"Unified comms: it's not a complex as it sounds. Get the Dummies Guide today. | Download now\">Download now<\/a>\r\n\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n<p>Our mission is to enable you to work the way you want. That means delivering innovations that transform both the employee and <a href=\"\/gb\/en\/blog\/definitive-guide-customer-experience\/\">customer experience<\/a>.<\/p>\n<p>Here\u2019s a look at the latest innovations, along with a sneak peek at what\u2019s coming, to empower global teams with simple and flexible asynchronous communication:<\/p>\n<h2><b>Innovations that help global teams combat meeting fatigue and time zone conflicts<\/b><\/h2>\n<h3><b><a id=\"advanced\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>1. Advanced Meeting Insights<\/b><\/h3>\n<p>With today\u2019s packed schedules and back-to-back meetings, joining late or missing meetings is more common than ever. But that doesn\u2019t mean you have to miss the context of those meetings.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23443\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Advanced-Meeting-Insights.gif\" alt=\"GIF demonstrating how to access call recordings in RingCentral Video\" width=\"800\" height=\"446\" \/><\/p>\n<p>For this reason, RingCentral has developed new AI-based<b>\u00a0Advanced Meeting Insights and Summaries<\/b>\u00a0for all video meeting recordings (even for free accounts).<b>\u00a0<\/b><\/p>\n<p>Advanced Meeting Insights and Summaries uses AI to automatically generate a meeting summary, allowing anyone to quickly review what was covered. This feature is an <a href=\"https:\/\/www.enterpriseconnect.com\/orlando\/Bestof-EC\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"Enterprise Connect 2022 Innovation finalist\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><strong>Enterprise Connect 2022 Innovation finalist<\/strong><\/a>!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23445\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Advanced-Meeting-Insights-Overview.gif\" alt=\"step by step demonstration of how to get advanced meeting insights from RingCentral Video\" width=\"800\" height=\"390\" \/><\/p>\n<p>Here\u2019s what every Advanced Meeting Insights includes:<\/p>\n<ul>\n<li aria-level=\"1\"><b>AI-generated keywords:\u00a0<\/b>Recordings come with an AI-generated list of keywords so users can easily scan the context of those meetings. People can easily find relevant recordings and get scannable notes on discussed topics before they even view the recording.<\/li>\n<li aria-level=\"1\"><b>AI-generated meeting highlights:\u00a0<\/b>Recordings automatically generate a highlight reel of the meeting recording. This provides users with a distillation of key moments of the discussions so they can get a quick version (a few minutes long) as a complement to the entire meeting recording.<\/li>\n<li aria-level=\"1\"><b>AI-generated meeting summary:<\/b> Recordings will include a written summary of the live transcription so users can get caught up in seconds.<\/li>\n<\/ul>\n<p><i>Advanced Meeting Insights and Summaries are available as a public beta from Q2.<\/i><\/p>\n<h3><b><a id=\"whiteboard\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>2. Whiteboard<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23442\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/New-power-packed-AI-features-hero.png\" alt=\"users on a video call using the whiteboard function of RingCentral Video\" width=\"930\" height=\"700\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/New-power-packed-AI-features-hero.png 930w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/New-power-packed-AI-features-hero-300x226.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/New-power-packed-AI-features-hero-640x482.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/New-power-packed-AI-features-hero-768x578.png 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/p>\n<p>This is a way to avoid fatigue and monotony by co-ideating with your teams. The new <b>Whiteboard<\/b> feature allows you to draw, upload files and brainstorm ideas on a canvas that extends beyond borders.<\/p>\n<p>It includes powerful functionality to help people find each other and jump to specific areas of the canvas instantly with a mini map functionality and \u201cbring to me\u201d feature.<\/p>\n<p><i>RingCentral Whiteboard is generally available from Q2, 2022.<\/i><\/p>\n<h3><b><a id=\"live\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>3. Live Transcription<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23446\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Live-Transcription.gif\" alt=\"Demonstration of how to get live transcription in a RingCentral Video meeting\" width=\"930\" height=\"700\" \/><\/p>\n<p>Whether you\u2019re joining a call late and need to catch up or need to multitask, Live Transcription makes it easy to stay on top of what\u2019s happening.<\/p>\n<p>Give late joiners and non-native English speakers an easy way to reference what\u2019s being discussed.<\/p>\n<p><b>Live Transcription<\/b> uses AI to automatically transcribe conversations into written words in real time. Users can reference the transcript at any time during the meeting, or download it for post-meeting viewing<\/p>\n<h3><b><a id=\"participant\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>4. Participant Reactions<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23447\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Participant-Reactions.png\" alt=\"Display of the participant reactions button in RingCentral Video\" width=\"930\" height=\"700\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Participant-Reactions.png 930w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Participant-Reactions-300x226.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Participant-Reactions-640x482.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Participant-Reactions-768x578.png 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/>Reactions are a fun and lightweight way to add emotions to your messages. Now we\u2019re bringing them to your video meetings, too.<\/p>\n<p>RingCentral Video meetings now include a menu of reactions. Participants can choose from several emojis, speed up, slow down, and raise their hand when they have a question to ask.<\/p>\n<p><em>Participant reactions are available from Q2, 2022.<\/em><\/p>\n<h2><b>Innovations that bring together asynchronous and synchronous communications in one app<\/b><\/h2>\n<h3><b><a id=\"webinar\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>5. RingCentral Webinar<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23448\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/RingCentral-Webinar-OG-Image.gif\" alt=\"Demonstration of the RingCentral Webinar user interface\" width=\"1200\" height=\"628\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/webinar.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral Webinar\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>RingCentral Webinar<\/b><\/a>\u00a0provides a stress-free option for hosting virtual events.<\/p>\n<p>Creating a webinar from the RingCentral app is just as easy as scheduling a meeting. It\u2019s built with a full ecosystem of solutions including integrations, APIs and analytics that help you set up, run, manage and track the performance of your virtual events.<\/p>\n<p>From all-hands to marketing webinars, anyone can host webinars with confidence.\u00a0<i>RingCentral Webinar is now available in beta. General availability in Summer 2022.<\/i><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/webinar.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"Sign up for the beta here\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>Sign up for the beta here<\/b><\/a><b>.<\/b><\/p>\n<h3><b><a id=\"add-in\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>6. RingCentral Add-ins<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23449\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/RingCentral-Add-ins.gif\" alt=\"Demonstration of how to connect apps to the RingCentral app\" width=\"800\" height=\"450\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcentral-addins?utm_source=app-gallery&amp;utm_campaign=featured\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral Add-ins\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>RingCentral Add-ins<\/b><\/a>\u00a0bring your third-party business apps directly into your RingCentral app interface.<\/p>\n<p>Workflows are natively integrated into team messaging so you can perform actions without ever having to switch apps. For example, we\u2019re working on a DocuSign add-in that allows you to review and sign documents directly in RingCentral.<\/p>\n<p>Current RingCentral Add-ins include apps from Akazio, Bridge OC, Bugsnag, GitHub, Jira, Keeper.AI, Poll bot, RSI (Shadow Bot) and Trello.<\/p>\n<p>In Q2 we\u2019re releasing more apps from Aha!, Asana, Google Forms, Google Drive, Hubspot and Workday, with many more to come in the near future.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcentral-addins?utm_source=app-gallery&amp;utm_campaign=featured\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"Learn more about RingCentral Add-ins here.\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>Learn more about RingCentral Add-ins here.<\/b><\/a><\/p>\n<h3><b><a id=\"hubspot\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>7. RingCentral for Hubspot integration<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23450\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Hubspot-integration.png\" alt=\"Screenshot of the RingCentral for Hubspot integration\" width=\"1279\" height=\"799\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Hubspot-integration.png 1279w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Hubspot-integration-300x187.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Hubspot-integration-640x400.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Hubspot-integration-768x480.png 768w\" sizes=\"(max-width: 1279px) 100vw, 1279px\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral for Hubspot\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>RingCentral for Hubspot<\/b><\/a> embeds key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot. Make and receive calls from your HubSpot account, quickly assign call dispositions, log calls, take notes and more, all without having to jump back and forth between applications.<\/p>\n<p>Our integration streamlines communication and reporting workflows, building on popular integrations such as Salesforce, Zendesk, Google and Microsoft Teams.<\/p>\n<h3><b><a id=\"eu\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>8. RingCentral EU Unlimited<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23451\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/EU-Unlimited.png\" alt=\"RingCentral EU Unlimited user interface\" width=\"512\" height=\"343\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/EU-Unlimited.png 512w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/EU-Unlimited-300x201.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p><b>RingCentral EU Unlimited<\/b> gives organisations unlimited calling across the EU. Foster greater team, partner and customer collaboration without counting the minutes.<\/p>\n<p>For businesses that require high-volume calling, our newest package offers one flat price for unlimited calling across 28 countries.<\/p>\n<h3><b><a id=\"zoom\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>9. Join Zoom and Webex meetings through RingCentral Rooms<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23452\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Zoom-and-Webex-through-RingCentral-Rooms.png\" alt=\"Photo of people in an office meeting room using RingCentral Rooms to conduct a video call with other people\" width=\"930\" height=\"700\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Zoom-and-Webex-through-RingCentral-Rooms.png 930w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Zoom-and-Webex-through-RingCentral-Rooms-300x226.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Zoom-and-Webex-through-RingCentral-Rooms-640x482.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Zoom-and-Webex-through-RingCentral-Rooms-768x578.png 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/p>\n<p>Meeting with partners and customers on their preferred video conferencing tool is essential. We\u2019re adding more flexibility to RingCentral Rooms to make your life easier.<\/p>\n<p>With\u00a0<a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/rooms.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral Rooms\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>RingCentral Rooms<\/b><\/a>, you can now join Zoom and Webex meetings via SIP.<\/p>\n<p>Whether you need to join a different platform due to a customer choice, or collaborate with agencies who are standardised with another provider, easily schedule those meetings to your room or dial in with SIP ID right from the meeting room controller.<\/p>\n<h2><b>Innovations that inform, empower and assist hybrid strategies<\/b><b><br \/>\n<\/b><\/h2>\n<h3><b><a id=\"next\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>10. Next-generation business analytics suite<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23453\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Next-gen-analytics.png\" alt=\"Screenshot of the RingCentral Video analytics dashboard\" width=\"2048\" height=\"1284\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Next-gen-analytics.png 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Next-gen-analytics-300x188.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Next-gen-analytics-640x401.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Next-gen-analytics-768x482.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Next-gen-analytics-1536x963.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n<p>We\u2019re extending the capabilities of IT to empower even more insightful decisions and act as strategic business drivers for their organisations. Here\u2019s a look at our next generation of analytics.<\/p>\n<p><b>Next-gen analytics for lines of business<\/b><\/p>\n<p>Detailed analytics provide immediate visibility into the communications that drive a business forward.<\/p>\n<p>Designed to go beyond IT quality-of-service and usage metrics, our business analytics empower business users with summary statistics, trends and performance indicators that are critical for business decisions across sales, operations, finance, HR, facilities and more.<\/p>\n<p><b>Configurable dashboards and custom reporting<\/b><\/p>\n<p>Customers can now customise and share data views, key performance indicators and reports on real-time or historical metrics from any device and without the need for specialised applications or skills.<\/p>\n<p>Analytic APIs are also available should developers need to access these same insights programmatically.<\/p>\n<p>Analytics for RingCentral MVP helps users answer their most critical questions by giving them control of what they see and how they see it. Users can achieve resilience amid uncertainty and can anticipate the needs of their business, making business decisions a lot easier.<\/p>\n<h2 class=\"heading h2\"><b>Innovations that provide more peace of mind for hybrid teams\u2019 security &amp; privacy<\/b><\/h2>\n<h3><b><a id=\"dynamic\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>11. Dynamic end-to-end encryption<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23454\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/End-to-End-encryption-image-1.png\" alt=\"Screenshot of a RingCentral Video meeting on desktop and mobile\" width=\"1920\" height=\"1080\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/End-to-End-encryption-image-1.png 1920w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/End-to-End-encryption-image-1-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/End-to-End-encryption-image-1-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/End-to-End-encryption-image-1-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/End-to-End-encryption-image-1-1536x864.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/End-to-End-encryption-image-1-250x140.png 250w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p><b>Dynamic end-to-end encryption (E2EE)<\/b> adds another layer of security to video meetings, giving the host the ability to turn on or off end-to-end encryption at any point in a meeting.<\/p>\n<p>For example, when the conversation in a meeting reaches a point that requires an extra layer of privacy, the host can turn on E2EE and later turn off E2EE when they\u2019re finished. This gives everyone in the meeting extra assurance that only they can access the information.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/dynamic-end-to-end-encryption\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"Learn more about Dynamic E2EE here.\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>Learn more about Dynamic E2EE here.<\/b><\/a><\/p>\n<h3><b><a id=\"fax\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>12. Advanced fax and calling controls<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23455\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Calling-SMS-Fax.gif\" alt=\"Demonstration of RingCentral's fax and calling controls\" width=\"800\" height=\"450\" \/><\/p>\n<p><b>Advanced fax and calling<\/b>\u00a0<b>controls<\/b> enable users to block specific numbers and area codes in addition to more customised options.<\/p>\n<p>For example, you can block calls and faxes with no caller ID, allow or block numbers that start with a specific area code, allow or block only specific phone numbers, and more.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/solutions\/office\/call.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"Learn more about our award-winning phone system here\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>Learn more about our award-winning phone system here<\/b><\/a>.<\/p>\n<p><b>Use AI and video to enhance agent and customer experiences<\/b><\/p>\n<h3><b><a id=\"google\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>13. Engage Digital x Google Agent Assist<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23456\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Engage-Digital-Google-Agent-Assist.gif\" alt=\"Demonstration of the RingCentral Engage Digital integration with Google Agent Assist\" width=\"800\" height=\"640\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/digital-customer-engagement.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral Engage Digital\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>RingCentral Engage Digital<\/b><\/a> is excited to introduce a new beta integration with Google Agent Assist.<\/p>\n<p>Built using Google\u2019s best-in-class <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\">contact centre<\/a> AI, this integration provides agents with automatic template replies (via Smart Reply and FAQ-Assist capabilities) depending on the ongoing conversation.<\/p>\n<p>With this integration, agents are empowered to respond faster and with more informed answers. They&#8217;ll no longer need to dig for additional information.<\/p>\n<h3 class=\"heading h3\"><strong><a id=\"engage\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>14. Engage Digital: Escalate to video<\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23457\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Elevate-to-video.jpeg\" alt=\"Demonstrate of how to escalate a customer interaction to a video call in RingCentral Engage Digital\" width=\"1911\" height=\"967\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Elevate-to-video.jpeg 1911w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Elevate-to-video-300x152.jpeg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Elevate-to-video-640x324.jpeg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Elevate-to-video-768x389.jpeg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Elevate-to-video-1536x777.jpeg 1536w\" sizes=\"(max-width: 1911px) 100vw, 1911px\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/digital-customer-engagement.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral Engage Digital\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>RingCentral Engage Digital<\/b><\/a>\u00a0now allows customers to seamlessly\u00a0<b>escalate a conversation from all private digital channels to video\u00a0<\/b>with agents with a simple click.<\/p>\n<p>This escalation to video provides a richer and more personalised environment to address customer issues. Agents are also given the option to record conversations for future reference.<\/p>\n<h3><b><a id=\"contact\" data-dl-name=\"\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><\/a>15. <\/b><b>Contact Centre Virtual Agent Hub\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23458\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Virtual-Agent-Hub.png\" alt=\"Screenshot of the RingCentral Engage Virtual Agent Hub\" width=\"1169\" height=\"842\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Virtual-Agent-Hub.png 1169w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Virtual-Agent-Hub-300x216.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Virtual-Agent-Hub-640x461.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/05\/Virtual-Agent-Hub-768x553.png 768w\" sizes=\"(max-width: 1169px) 100vw, 1169px\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/effortless-customer-engagement.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-name=\"RingCentral Contact Center\" data-dl-element=\"link\" data-dl-additional-info=\"post content link\"><b>RingCentral Contact Centre<\/b><\/a> now offers Virtual Agent Hub, which lets you easily deploy customer self-service bots of your choice with minimal coding changes.<\/p>\n<p>This means you can seamlessly use your existing investments in bot technology, such as Google Dialogflow, Amazon Lex and Microsoft Luis, which results in significant operational efficiencies in terms of cost and time.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How we work today feels very different to how it did just a year ago. With the proliferation of hybrid working, we face new challenges. Meeting fatigue, back-to-back meetings and &hellip; <a href=\"\/gb\/en\/blog\/new-ai-features\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;New AI features and more to overcome hybrid work frustrations&#8221;<\/span><\/a><\/p>\n","protected":false},"author":212,"featured_media":23442,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,3],"tags":[34,270,41,54],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New AI Features For Hybrid Work | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"A run-through of RingCentral&#039;s latest AI-based innovations and a look at what\u2019s coming to empower global teams.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Esther Yoon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New AI Features For Hybrid Work | RingCentral UK Blog","description":"A run-through of RingCentral's latest AI-based innovations and a look at what\u2019s coming to empower global teams.","robots":{"index":"noindex","follow":"follow"},"twitter_misc":{"Written by":"Esther Yoon","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/#article","isPartOf":{"@id":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/"},"author":{"name":"Esther Yoon","@id":"\/gb\/en\/blog\/#\/schema\/person\/f0b41ab05895e06188c508672a0b05fc"},"headline":"New AI features and more to overcome hybrid work frustrations","datePublished":"2022-05-10T10:00:33+00:00","dateModified":"2022-05-10T12:08:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/"},"wordCount":1599,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["artificial intelligence","hybrid work","productivity","unified communications"],"articleSection":["RingCentral News","UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/","url":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/","name":"New AI Features For Hybrid Work | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2022-05-10T10:00:33+00:00","dateModified":"2022-05-10T12:08:15+00:00","description":"A run-through of RingCentral's latest AI-based innovations and a look at what\u2019s coming to empower global teams.","breadcrumb":{"@id":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/new-ai-features\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RingCentral Blog","item":"\/gb\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"UC - Collaboration"}]},{"@type":"WebSite","@id":"\/gb\/en\/blog\/#website","url":"\/gb\/en\/blog\/","name":"RingCentral UK Blog","description":"RingCentral News and Tips","publisher":{"@id":"\/gb\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/gb\/en\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"\/gb\/en\/blog\/#organization","name":"RingCentral UK","url":"\/gb\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/","url":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","contentUrl":"\/gb\/en\/blog\/wp-content\/uploads\/2021\/11\/ringcentral-logo.png","width":1921,"height":416,"caption":"RingCentral UK"},"image":{"@id":"\/gb\/en\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"\/gb\/en\/blog\/#\/schema\/person\/f0b41ab05895e06188c508672a0b05fc","name":"Esther Yoon","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/gb\/en\/blog\/#\/schema\/person\/image\/","url":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","contentUrl":"https:\/\/rcbloguk.wpengine.com\/gb\/en\/blog\/wp-content\/plugins\/rc-profile-photo\/images\/default-avatar.png","caption":"Esther Yoon"},"description":"Esther Yoon is the AVP of Product Marketing for RingCentral MVP. 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