{"id":23317,"date":"2022-05-04T12:33:31","date_gmt":"2022-05-04T11:33:31","guid":{"rendered":"\/gb\/en\/blog\/?p=23317"},"modified":"2022-05-05T12:03:08","modified_gmt":"2022-05-05T11:03:08","slug":"call-centre-headset","status":"publish","type":"post","link":"\/gb\/en\/blog\/call-centre-headset\/","title":{"rendered":"The Top 10 High-Quality Call Centre Headsets You Can Pair With RingCentral Phone Systems"},"content":{"rendered":"\n
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Call centres are hubs of communication, whether they\u2019re used for sales or customer support, so it\u2019s important for call centre agents to make a good first impression. Without the right hardware, however, customers can be left frustrated by poor sound quality and dropped phone calls. That harms a company\u2019s profit margin.<\/span><\/p>\n

The headset that suits one person may not suit another, but there are certain requirements every call centre headset should meet. That’s why RingCentral has put together this guide on the top 10 call center headsets. Best of all, every one of them works with our RingCentral Phone system.<\/span><\/p>\n

Why are call centre headsets so important?<\/strong><\/h2>\n

Call centre headsets let you talk to customers while you work, so they\u2019re great for multitasking. Most high quality headsets also have noise cancelling technology to reduce background noise. This allows call centre agents to concentrate on their customers, which boosts productivity. After all, it\u2019s hard to land a sale or solve an issue if you can\u2019t hear what the customer is saying!<\/span><\/p>\n

The right call centre headset keeps customers happy too. It means agents can quickly deal with queries and complaints, so customers aren’t left waiting. And happy customers are essential for your bottom line.<\/span><\/p>\n

Things to consider before buying call centre headsets<\/strong><\/h2>\n

There are several factors to consider before buying call center headsets, including:<\/span><\/p>\n

Comfort<\/strong><\/h3>\n

Call center agents wear their headsets for many hours, so they need to feel comfortable. You should choose a lightweight headset with a padded headband and soft ear cushions. Some headsets also have several wearing styles and an adjustable fit.<\/span><\/p>\n

Noise cancellation<\/strong><\/h3>\n

Noise cancelling headphones are vital in a call centre, but so far, only 33.8% of call centres have fully eliminated background noise from their phone calls. So, you need a headset with a noise cancelling microphone. That way, <\/span>call centre agents<\/span><\/a> can focus on customers, and customers can hear your agents.<\/span><\/p>\n

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Data from CallCentreHelper.com<\/a><\/figcaption><\/figure>\n

Design<\/strong><\/h3>\n

The two main headset designs are single ear (monaural) and dual ear (binaural). A monaural headset means agents can talk to each other without taking off their headsets, but a binaural headset has superior noise reduction and sound quality. It\u2019s on you to decide which will work best in your call centre.\u00a0<\/span><\/p>\n

Durability<\/strong><\/h3>\n

You also need a headset that\u2019s durable. After all, call centre agents will put headsets through many hours of use. Plastic headsets are cheaper than steel ones, but they also don\u2019t last as long. So, to maximise efficiency and keep employees happy, buy headsets that endure.\u00a0<\/span><\/p>\n

Technology<\/strong><\/h3>\n

Call center headsets come with a range of technologies. There are different adapters to choose from, including USB and quick disconnect (QD). Many headsets can integrate with VoIP<\/a> technology like softphones, and there are both corded and cordless varieties.\u00a0<\/span><\/p>\n

40.1%<\/span><\/a> of call centres have now invested in cordless headsets. These allow employees to move away from their desks, so they\u2019re more flexible. The downside is that wireless headsets need charging, so you must invest in one with good battery life.<\/span><\/p>\n

Our top call centre headsets\u00a0<\/strong><\/h2>\n

Now, let\u2019s look at our top 10 call centre headsets. These are the headsets that are best for use in call centres and suitable for the RingCentral phone system.<\/span><\/p>\n

1. Mpow 071<\/strong><\/h3>\n

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