{"id":22998,"date":"2022-03-28T10:35:56","date_gmt":"2022-03-28T09:35:56","guid":{"rendered":"\/gb\/en\/blog\/?p=22998"},"modified":"2023-01-16T17:45:02","modified_gmt":"2023-01-16T17:45:02","slug":"5-predictions-for-the-new-age-of-voice","status":"publish","type":"post","link":"\/gb\/en\/blog\/5-predictions-for-the-new-age-of-voice\/","title":{"rendered":"5 Predictions for the New Age of Voice"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There\u2019s been a silent, emerging disruptor in the backdrop of headline grabbing <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/ringcentral-video.html\"><span style=\"font-weight: 400;\">video meetings<\/span><\/a><span style=\"font-weight: 400;\">, artificial intelligence, and robotic automation: the return of the <\/span><b>humble <\/b><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><b>phone <\/b><\/a><b>call.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Last year, RingCentral users clocked in over six billion phone calls, totalling 315 million hours on the phone. This is <\/span><b>a significant increase<\/b><span style=\"font-weight: 400;\"> compared to the previous year.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With that in mind, let\u2019s look at five ways<\/span><b> voice technology could disrupt the workplace this year and beyond.<\/b><\/p>\n\t\t<style>\r\n\t\t\t@media (min-width: 768px) {\r\n\t\t\t\t.bottom-cta .bottom-cta-img {\r\n\t\t\t\t\tfloat: left;\r\n\t\t\t\t\twidth: 50%;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-img img {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta {\r\n\t\t\t\tbackground: #001138;\r\n\t\t\t\tpadding: 30px;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy {\r\n\t\t\t\tpadding: 0 30px;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy .btn-primary {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<div class=\"bottom-cta  CID-cta-2FdM5dTp IID-cta-69d2a147e337b\"\r\n\t\t\tdata-dl-custom-type=\"cta\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Asian-man-on-phone-scaled.jpg\" alt=\"Call to action banner\">\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<span style=\"font-size: 24px; line-height: 30px;\">How will voice disrupt businesses in the next 5 years?<\/span>\r\n\t\t\t\t<span class=\"text-center\" style=\"display: block;\">\r\n\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\ttitle=\"Read the report\" href=\"https:\/\/netstorage.ringcentral.com\/uk\/ebook\/10-ways-voice-will-disrupt-the-workplace.pdf\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"How will voice disrupt businesses in the next 5 years?\"\r\n\t\t\t\t\tdata-dl-name=\"How will voice disrupt businesses in the next 5 years? | Read the eBook\">Read the eBook<\/a>\r\n\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n<h2><b>1. More mobile innovations for voice calling\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Smartphone use in the office soared in the past decade, but some phone power users were left behind. Think administrative assistants who sit in front offices answering various phone lines, or frontline operations who manage many critical phone lines for emergencies. We expect this gap to close.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here at RingCentral, we design our features for the mobile experience first because we know it\u2019s more difficult to design for a smaller screen footprint. After designing the mobile experience, we then scale out to designing the desktop experience of each feature. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re taking our mobile app to the next level by launching next-gen features like <\/span><a href=\"https:\/\/about.att.com\/story\/2021\/enhanced_business_communications.html\"><b>native dialler<\/b><\/a><span style=\"font-weight: 400;\">, which is in the market with AT&amp;T Business. As an AT&amp;T subscriber you can now get advanced business (PBX) calling features from your native dialler.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is also the first to market with <\/span><a href=\"\/gb\/en\/blog\/innovations-hybrid-teams\/\"><b>mobile and desktop HUD functionality<\/b><\/a><span style=\"font-weight: 400;\">, untethering advanced phone capabilities for users such as receptionists and admins mobile for the first time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mobility and flexibility will continue to be key as businesses become increasingly remote and hybrid.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-22999\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Mobile-innovations-for-voice-calling.gif\" alt=\"Mobile-innovations-for-voice-calling-389\" width=\"375\" height=\"812\" \/><\/p>\n<h2><b>2. Voice-enabled hardware will supercharge productivity\u00a0<\/b><\/h2>\n<p><a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/voice-assistants.html\"><span style=\"font-weight: 400;\">65% of 25-49-year-olds speak to their voice-enabled devices at least once per day<\/span><\/a><span style=\"font-weight: 400;\">. This<\/span><a href=\"https:\/\/www.comscore.com\/jpn\/Insights\/Presentations-and-Whitepapers\/2017\/The-Future-of-Voice-From-Smartphones-to-Smart-Speakers-to-Smart-Homes\"><span style=\"font-weight: 400;\"> future of voice study<\/span><\/a><span style=\"font-weight: 400;\"> revealed that <\/span><b>98%<\/b><span style=\"font-weight: 400;\"> of respondents expect their reliance on <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><span style=\"font-weight: 400;\">voice technology<\/span><\/a><span style=\"font-weight: 400;\"> to either increase or stay the same in the coming years.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, cars are one of the top places people use voice assistants (after mobile phones), with 19 million of UK adults speaking to one while driving.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While innovations like <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/iOS-Carplay-Support-RingCentral-App.html\"><span style=\"font-weight: 400;\">Apple Carplay<\/span><\/a><span style=\"font-weight: 400;\"> and Android Auto are already here, be sure to expect even more voice-assisted innovations coming to the workplace, like <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/7217.html\"><span style=\"font-weight: 400;\">replying to a phone call with a voice message<\/span><\/a><span style=\"font-weight: 400;\">, voice push notifications and voice-enabled <a href=\"\/gb\/en\/blog\/the-rise-of-chatbots\/\">chatbots<\/a>.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-23000\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Apple-CarPlay-image.png\" alt=\"Apple CarPlay image-725\" width=\"930\" height=\"700\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Apple-CarPlay-image.png 930w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Apple-CarPlay-image-300x226.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Apple-CarPlay-image-640x482.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Apple-CarPlay-image-768x578.png 768w\" sizes=\"(max-width: 930px) 100vw, 930px\" \/><\/p>\n<h2><b>3. AI will make voice an ambient experience<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Voice tech is getting smarter at recognising patterns, making predictions, distinguishing voices and using this intelligence to make conversations more seamless and efficient.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the near future, our interactions with technology will evolve from typing and tapping into more natural forms of expression like speaking. Voice-activated tech will be found everywhere, from the office to the car to retail stores.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we use AI in our voice &amp; video products every day, and we plan to introduce even more experiences soon.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-22415\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/01\/Live-Transcription-hero.gif\" alt=\"Live-Transcription-hero-359\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Some of our current AI-driven features are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"\/gb\/en\/blog\/innovations-of-2021\/\"><b>Live transcriptions<\/b><\/a><b>: <\/b><span style=\"font-weight: 400;\">Turn entire meeting conversations into written words in real time.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"\/gb\/en\/blog\/innovations-of-2021\/\"><b>Meetings summaries<\/b><\/a><span style=\"font-weight: 400;\">: Provides users with a recap of the voice conversation and an auto-generated short-form summary, video highlight reel, and keywords.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/stir-shaken\/\"><b>Robocall mitigation and spam blocking<\/b><\/a><span style=\"font-weight: 400;\">: Using predictive AI, industry tracebacks, and the <\/span><b>STIR\/SHAKEN<\/b><span style=\"font-weight: 400;\"> framework, we stop fraudulent robocalls and fraudulent spam attacks before they ever reach users.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/3963.html\"><b>RingOut and number masking<\/b><\/a><span style=\"font-weight: 400;\">: With a RingCentral business line, phone users can place calls with their RingCentral phone number instead of their personal number. This maintains privacy and keeps personal and business identities separate.<\/span><\/li>\n<\/ul>\n<h2><b>4. 5G will change what\u2019s possible with calling<\/b><\/h2>\n<p><a href=\"https:\/\/www.5gamericas.org\/voice-is-more-important-than-you-think\/\"><span style=\"font-weight: 400;\">5G <\/span><\/a><span style=\"font-weight: 400;\">is significantly faster than 4G. But what does this mean for calling?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Call experiences can fluctuate due to latency issues. Bad network latency can impact both voice and video calls as even a few milliseconds of network latency can result in delays and compromised quality voice between callers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5G brings calling experiences beyond just voice. During a regular phone call, both sides could interact with content within the native call screen (without needing a special app). You could both browse the web together, look at photos or videos from each other\u2019s phones or play a game together.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, businesses could improve customer support calls by easily sharing drawings or augmented reality overlays to guide their customers during phone calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5G will transform voice calls to reflect more human experiences \u2013 being able to have a more natural, human experience when talking to someone. It\u2019s like you are right there in person.\u00a0<\/span><\/p>\n<figure id=\"attachment_23001\" aria-describedby=\"caption-attachment-23001\" style=\"width: 2048px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-23001\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/woman-calling-in-office-scaled.jpg\" alt=\"Young Office Employee Using Smartphone At Desk-447\" width=\"2048\" height=\"1365\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/woman-calling-in-office-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/woman-calling-in-office-300x200.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/woman-calling-in-office-640x427.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/woman-calling-in-office-768x512.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/woman-calling-in-office-1536x1024.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption id=\"caption-attachment-23001\" class=\"wp-caption-text\">A young office employee standing and leaning on her desk awhile using her smartphone.<\/figcaption><\/figure>\n<h2><b>5. Conversational AI will take efficiencies to new levels<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Conversational artificial intelligence (AI) refers to technologies like <\/span><a href=\"https:\/\/www.ibm.com\/cloud\/learn\/chatbots-explained\"><span style=\"font-weight: 400;\">chatbots<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/www.ibm.com\/products\/watson-assistant\"><span style=\"font-weight: 400;\">virtual agents<\/span><\/a><span style=\"font-weight: 400;\"> that users can talk to.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">AI Chatbot smart digital customer service application concept. Computer or mobile device application using artificial intelligence chat bot automatic reply online message to help customers instantly.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">They use large volumes of data, <\/span><a href=\"https:\/\/www.ibm.com\/cloud\/learn\/machine-learning\"><span style=\"font-weight: 400;\">machine learning<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.ibm.com\/cloud\/learn\/natural-language-processing\"><span style=\"font-weight: 400;\">natural language processing<\/span><\/a><span style=\"font-weight: 400;\"> to help imitate human interactions, recognising speech and text inputs and translating their meanings across various languages. For example:<\/span><\/p>\n<p><b>Online customer support\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Online chatbots are replacing human agents along the customer journey. They answer frequently asked questions (FAQs) around topics like shipping, or provide personalised advice, cross-sell products and suggest sizes for users.<\/span><\/p>\n<p><b>Accessibility<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Companies become more accessible by reducing entry barriers, particularly for users who use assistive technologies. Commonly used features of conversation AI for these groups are text-to-speech dictation and language translation.<\/span><\/p>\n<p><b>Health care<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Conversational AI can make health care services more accessible and affordable for patients, while also improving operational efficiency and the administrative process such as claim processing.<\/span><\/p>\n<figure id=\"attachment_23002\" aria-describedby=\"caption-attachment-23002\" style=\"width: 2048px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-23002\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Conversational-AI-scaled.jpg\" alt=\"Chatbot or live chat with customer help assistant on business website. AI technology and conversation with automated messages. Client care and service.-762\" width=\"2048\" height=\"1315\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Conversational-AI-scaled.jpg 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Conversational-AI-300x193.jpg 300w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Conversational-AI-640x411.jpg 640w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Conversational-AI-768x493.jpg 768w, \/gb\/en\/blog\/wp-content\/uploads\/2022\/03\/Conversational-AI-1536x987.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption id=\"caption-attachment-23002\" class=\"wp-caption-text\">Chatbot or live chat with customer help assistant on business website. AI technology and conversation with automated messages. Client care and service. Online support and helpdesk on laptop screen.<\/figcaption><\/figure>\n<h2><b>The future of voice is now<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It may have been team messaging apps and video meetings that made headlines over the past two years, but we know that voice will be more important than ever.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We can expect to see more people jumping between the messaging, video and voice communication modes as hybrid work and <a href=\"\/gb\/en\/blog\/remote-work-resources\/\">remote work<\/a> become the norm.<\/span><\/p>\n\t\t<div class=\"uc-expo-cta-2 style-4  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"inner-container\">\r\n\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t<span>How many ways will voice disrupt the workplace?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"button\">\r\n\t\t\t\t\t<span class=\"\">\r\n\t\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" href=\"https:\/\/netstorage.ringcentral.com\/uk\/ebook\/10-ways-voice-will-disrupt-the-workplace.pdf\"\r\n\t\t\t\t\t\t\tdata-dl-additional-info=\"How many ways will voice disrupt the workplace?\"\r\n\t\t\t\t\t\t\tdata-dl-name=\"How many ways will voice disrupt the workplace? | Learn about the new age of voice\" target=\"_blank\"\r\n\t\t\t\t\t\t\trel=\"noopener\" title=\"Learn about the new age of voice\">Learn about the new age of voice<\/a>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>There\u2019s been a silent, emerging disruptor in the backdrop of headline grabbing video meetings, artificial intelligence, and robotic automation: the return of the humble phone call.\u00a0 Last year, RingCentral users &hellip; <a href=\"\/gb\/en\/blog\/5-predictions-for-the-new-age-of-voice\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;5 Predictions for the New Age of Voice&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":23009,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[74,66,129],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Predictions for the New Age of Voice | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"There\u2019s a disruptor in the backdrop of headline grabbing video meetings.\u00a0Here are five ways voice technology will disrupt the workplace.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/5-predictions-for-the-new-age-of-voice\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 Predictions for the New Age of Voice | RingCentral UK Blog","description":"There\u2019s a disruptor in the backdrop of headline grabbing video meetings.\u00a0Here are five ways voice technology will disrupt the workplace.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/5-predictions-for-the-new-age-of-voice\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/5-predictions-for-the-new-age-of-voice\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/5-predictions-for-the-new-age-of-voice\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"5 Predictions for the New Age of Voice","datePublished":"2022-03-28T09:35:56+00:00","dateModified":"2023-01-16T17:45:02+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/5-predictions-for-the-new-age-of-voice\/"},"wordCount":1113,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["cloud communications","future of work","VoIP"],"articleSection":["UC - 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