{"id":20607,"date":"2021-08-11T08:29:57","date_gmt":"2021-08-11T07:29:57","guid":{"rendered":"\/gb\/en\/blog\/?p=20607"},"modified":"2023-01-16T17:45:03","modified_gmt":"2023-01-16T17:45:03","slug":"changing-slack-zoom-to-ringcentral-mvp","status":"publish","type":"post","link":"\/gb\/en\/blog\/changing-slack-zoom-to-ringcentral-mvp\/","title":{"rendered":"My experience changing from Slack\/Zoom to RingCentral MVP"},"content":{"rendered":"

There\u2019s a lot of talk about how remote work<\/a> improved both our personal and professional lives. After all, working from home gave us an opportunity to balance our jobs<\/a> with other important things: our families, our health and our personal interests<\/b>.<\/p>\n

But at my previous job, that wasn\u2019t always the case. We had several hurdles that impacted how productive our teams were. I\u2019ll give an example:<\/p>\n

Being tied to my home desk<\/b><\/h2>\n

One morning last year, right before I stepped out of my house for my early morning jog, I got a text from the customer success team asking if I\u2019d checked my email. It read, \u201cDid you check your email \u2013 subject: customer escalation.\u201d<\/p>\n

Naively, I thought it was nothing a quick email couldn\u2019t solve. I logged in to my email client from my phone to check. And there it was \u2013 25 messages in my inbox<\/b>. In fact, it was a single thread 15 levels deep describing the customer\u2019s issue.<\/p>\n

So we scheduled a meeting for 7 a.m. and I spent 30 minutes combing through my emails and Slack messages, switching back and forth to dissect the customer\u2019s issue. I couldn\u2019t do my morning jog or make lunch for my kids. In a nutshell, that was one of the many times I felt locked to my desk \u2013 no mobility or freedom in how I worked.<\/p>\n

You might be thinking that\u2019s normal: emergencies are just a normal part of your job expectations, and you sometimes have to be online at odd hours. While that\u2019s true in many ways, digging for the right information shouldn\u2019t take so long. Here\u2019s the main point of this blog: the jumble of Slack messages, emails and Zoom invites only added to the confusion<\/b>.<\/p>\n

After joining RingCentral in April 2021 and using\u00a0RingCentral MVP<\/b><\/a>™, finding and co-relating information across multiple apps has been crystal clear. Every form of communication lives together in a single app<\/strong>. My messages, phone calls and video meetings are all just a click away from each other.<\/p>\n

But it\u2019s more than saving just a few clicks. Here\u2019s how a unified platform really makes my job easier:<\/p>\n

1. Significantly fewer emails<\/b><\/h2>\n

The emails at my last company were never-ending. Sure, some of those were necessary, but having to manage Zoom meetings from my inbox \u2013 for example, digging around to find the invite link or password \u2013 turned emails into even more of a hassle.<\/p>\n

When I joined RingCentral, I went four days without needing to check my inbox at all. That\u2019s because MVP<\/b><\/a> allows us to handle all communications and meetings in a single client.<\/p>\n

\"screenshot<\/p>\n

For example, meeting invitations go straight to my RingCentral account. When the time comes, all I need to do is click the join button on the desktop, on my mobile or in the web app. I never have to even check my Outlook or Google Calendar \u2013 all my scheduled meetings are in RingCentral. When my meetings are back-to-back (which is often the case), not having to check my inbox 20 times an hour saves time and does a lot for my mental clarity.<\/p>\n

2. Switch meeting devices with one click<\/b><\/h2>\n

These days, my kids are getting old enough to take care of themselves, but there were times during the pandemic where I had to join a meeting while helping them with something.<\/p>\n

Luckily, that isn\u2019t the case with RingCentral. We have an amazing feature called\u00a0Call Flip<\/b><\/a>, where I can switch the meeting from my desktop to my phone without missing a second of the meeting.<\/p>\n

\"Call-Flip-screenshot-2-770\"<\/p>\n

Here\u2019s how it works:<\/b>\u00a0When you\u2019re in a meeting and sign on from another device, an option to switch devices pops up. All you have to do is click the button and the meeting switches with zero interruptions.<\/p>\n

Why does this matter? Unlike Zoom, where I had to leave and rejoin the meeting, the Call Flip<\/b>\u00a0feature switches me from my PC to my smartphone with a single click. This is amazing for several reasons:<\/p>\n

    \n
  1. I don\u2019t miss any part of the meeting.<\/li>\n
  2. Other participants never know I switched.<\/li>\n
  3. I have more freedom to move anywhere \u2013 PC or smartphone.<\/li>\n<\/ol>\n

    3. Juggle two meetings at the same time<\/b><\/h2>\n

    Let me start this one by saying that I don\u2019t endorse this kind of multitasking in your meetings. My calendar has me booked in meetings back-to-back, and it\u2019s not uncommon for some meetings to go over their time slots. So what happens if I have another important meeting to join but can\u2019t leave the current one? \u00a0I learned about a unique workaround from Prasad Raje, our Senior Vice President of Product Management.<\/p>\n

    \"Demonstration<\/p>\n

    In RingCentral, the\u00a0closed-captioning feature<\/strong><\/a>\u00a0can automatically transcribe what\u2019s being said in a meeting. This gives me the ability to listen to one meeting and read the other. When the original meeting is over, I turn on the audio for the new meeting and I\u2019m already up to speed.<\/p>\n

    It\u2019s sort of like watching TV while you scroll through your phone. You sacrifice some attention to both, but you get the gist of everything. Again, I don\u2019t recommend this. It\u2019s just another neat way RingCentral helps me juggle all of my meetings.<\/p>\n\t\t