{"id":20172,"date":"2021-08-06T10:13:06","date_gmt":"2021-08-06T09:13:06","guid":{"rendered":"\/gb\/en\/blog\/?p=20172"},"modified":"2023-01-16T12:24:46","modified_gmt":"2023-01-16T12:24:46","slug":"embedded-dialler","status":"publish","type":"post","link":"\/gb\/en\/blog\/embedded-dialler\/","title":{"rendered":"Introducing the RingCentral for Microsoft Teams Embedded Dialler"},"content":{"rendered":"<h2><b>Highlights:<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microsoft Teams users can now add the RingCentral softphone dialler directly into their platform.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The embedded dialler syncs with your RingCentral contacts for easy access so users can quickly make calls without searching <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/local-numbers.html\">numbers<\/a>.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Teams users can also use the <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/product-overview.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\"> app as a calling endpoint, with <a href=\"\/gb\/en\/blog\/definitions\/enterprise\/\">enterprise<\/a>-grade features (five 9s uptime SLA, custom IVRs, integrations) not offered in Teams.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If there\u2019s one thing we\u2019ve learned from the global pandemic, it\u2019s that our communications are at the heart of how we work. Whether that\u2019s in the office, at home, or a mixed approach, being able to message, call and meet with colleagues from anywhere are essential to our success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For many businesses, that meant expanding their Microsoft Teams suite as people worked remotely \u2013 many for the first time ever. The collection of communication features helped teams navigate a world without the face-to-face <\/span><span style=\"font-weight: 400;\">interactions they get in<\/span><span style=\"font-weight: 400;\"> the office.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, as businesses <\/span><span style=\"font-weight: 400;\">iron out their return to work plans, those tools have a vital role to play. Which means, for most companies<\/span><span style=\"font-weight: 400;\">, <\/span><b>Microsoft Teams is here to stay<\/b><span style=\"font-weight: 400;\">. And workers <\/span><span style=\"font-weight: 400;\">who\u2019ve used Microsoft Teams alongside RingCentral will want to keep both.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So we listened. We\u2019re excited to announce our newest update to the <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/for\/teams_b.html?adobe_mc_sdid=SDID%3D5763F02F245DCC17-5702F43BA946C408%7CMCORGID%3D101A678254E6D3620A4C98A5%40AdobeOrg%7CTS%3D1628238660\"><span style=\"font-weight: 400;\">RingCentral for Microsoft Teams integration<\/span><\/a><span style=\"font-weight: 400;\">: <\/span><b>the RingCentral softphone<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><b>What\u2019s new?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The RingCentral softphone is now embedded natively into Teams, allowing users to make calls to contacts or extensions in their RingCentral contact list and dial any external phone number.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-20575\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/07\/2021-08-05_09-54-42-1.gif\" alt=\"2021-08-05_09-54-42 (1)-753\" width=\"748\" height=\"584\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Accessing the softphone is incredibly easy:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the native <\/span><b>R<\/b><span style=\"font-weight: 400;\"> icon in your Teams left navigation bar to open the RingCentral tab.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the Chat tab to make calls, and start or join meetings with the RingCentral bot<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toggle to the Phone tab to use the RingCentral dialler to make calls and view a running list of your call history.\u00a0<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-20577\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/07\/2021-08-05_10-10-34-1.gif\" alt=\"2021-08-05_10-10-34 (1)-514\" width=\"775\" height=\"594\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The embedded dialler matches your RingCentral contacts and extensions so you can quickly make calls without having to look up their number. You can also type in a specific phone number to the embedded dialler to make outbound calls without having to switch windows.\u00a0<\/span><\/p>\n<h2><b>Enterprise-grade calling features\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-20576\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/07\/2021-08-05_10-06-14-1.gif\" alt=\"2021-08-05_10-06-14 (1)-369\" width=\"775\" height=\"594\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Users of both Microsoft Teams and RingCentral can now also use the RingCentral app as a calling endpoint. This gives users access to our enterprise-grade calling features, which include:<\/span><\/p>\n<h3><b>Five 9s reliability<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Downtime can freeze teamwork in its tracks \u2013 and although they\u2019re relatively infrequent these days, they can occur. When they do, businesses lose out on minutes or hours of innovation, collaboration and revenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep your business up and running with limited downtimes with RingCentral\u2019s <\/span><a href=\"\/gb\/en\/blog\/cost-unplanned-outage\/\"><span style=\"font-weight: 400;\">five 9\u2019s reliability<\/span><\/a><span style=\"font-weight: 400;\">, business continuity, and seven layer security. With the RingCentral app as your calling endpoint, you can connect with your colleagues or partners with ease knowing RingCentral is a Gartner Magic Quadrant leader with advanced calling features such as rich analytics and reporting, call routing, call queues, heads up display, reception console and more.\u00a0<\/span><\/p>\n<p><b>Call in Microsoft Teams at no extra cost to you<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The best part? Our <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-for-microsoft-teams?utm_source=blog&amp;utm_medium=linkedin&amp;utm_campaign=MSTeams_Embedded_Dialer\"><span style=\"font-weight: 400;\">RingCentral integration into Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\"> comes at no extra cost to you. With a <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/plansandpricing.html\"><span style=\"font-weight: 400;\">RingCentral MVP subscription<\/span><\/a><span style=\"font-weight: 400;\">, you don\u2019t have to pay the \u00a36 phone system licence that Microsoft requires for calling with direct routing in Teams.\u00a0<\/span><\/p>\n<p><b>Enjoy all that RingCentral has to offer in Microsoft Teams<\/b><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral for Microsoft Teams allows users to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Make calls natively:<\/b><span style=\"font-weight: 400;\"> Dial any phone number, extension or RingCentral contact through the embedded dialler.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call history<\/b><span style=\"font-weight: 400;\">: View call history including missed, received and outbound calls.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Meet: <\/b><span style=\"font-weight: 400;\">Start a RingCentral Video meeting.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Manage meetings:<\/b><span style=\"font-weight: 400;\"> Schedule a RingCentral Video meeting in the Teams calendar with an auto-generated or customised password.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Join meetings:<\/b><span style=\"font-weight: 400;\"> In-chat meeting cards and global dial-in numbers allows team members to connect in seconds.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">@ mention RingCentral in a Teams conversation to bring up bot commands including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Meet:<\/b><span style=\"font-weight: 400;\"> Start a RingCentral video meeting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Help:<\/b><span style=\"font-weight: 400;\"> Load the RingCentral Bot menu<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Login:<\/b><span style=\"font-weight: 400;\"> Login to RingCentral in a single command<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Logout:<\/b><span style=\"font-weight: 400;\"> Logout of RingCentral<\/span><\/li>\n<\/ul>\n<h2><b>Get the RingCentral for Microsoft Teams integration today<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Visit the<\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-for-microsoft-teams?utm_source=blog&amp;utm_medium=linkedin&amp;utm_campaign=MSTeams_Embedded_Dialer\"><span style=\"font-weight: 400;\"> RingCentral App Gallery<\/span><\/a><span style=\"font-weight: 400;\"> to start using the Teams integration or simply add RingCentral from the app store within Microsoft Teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn how to set up the RingCentral integration in the <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/guides\/microsoft_teams_admin_guide.pdf\"><span style=\"font-weight: 400;\">admin guide<\/span><\/a><span style=\"font-weight: 400;\"> and details on how to get started with the integration in the <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/guides\/microsoft_teams_user_guide.pdf\"><span style=\"font-weight: 400;\">user guide<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\t\t<div class=\"uc-expo-cta-2 style-4  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"inner-container\">\r\n\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t<span>Only RingCentral gives you the quality and reliability of voice calls you need, wrapped up in the Microsoft Teams user experience.<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"button\">\r\n\t\t\t\t\t<span class=\"\">\r\n\t\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/for\/teams.html\"\r\n\t\t\t\t\t\t\tdata-dl-additional-info=\"Only RingCentral gives you the quality and reliability of voice calls you need, wrapped up in the Microsoft Teams user experience.\"\r\n\t\t\t\t\t\t\tdata-dl-name=\"Only RingCentral gives you the quality and reliability of voice calls you need, wrapped up in the Microsoft Teams user experience. | Find out how\" target=\"_blank\"\r\n\t\t\t\t\t\t\trel=\"noopener\" title=\"Learn more about RingCentral cloud PBX for Ms Teams\">Find out how<\/a>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Microsoft Teams users can now add the RingCentral softphone dialler directly into their platform. The embedded dialler syncs with your RingCentral contacts for easy access so users can quickly &hellip; <a href=\"\/gb\/en\/blog\/embedded-dialler\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Introducing the RingCentral for Microsoft Teams Embedded Dialler&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":20573,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[74,35],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RingCentral Embedded Dialler for Microsoft Teams | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"We\u2019re excited to announce our newest update to the\u00a0RingCentral for Microsoft Teams integration:\u00a0the RingCentral softphone.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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