{"id":18607,"date":"2021-06-17T08:50:59","date_gmt":"2021-06-17T07:50:59","guid":{"rendered":"\/gb\/en\/blog\/?p=18607"},"modified":"2021-06-16T07:36:41","modified_gmt":"2021-06-16T06:36:41","slug":"5-steps-for-implementing-a-top-notch-virtual-onboarding-program","status":"publish","type":"post","link":"\/gb\/en\/blog\/5-steps-for-implementing-a-top-notch-virtual-onboarding-program\/","title":{"rendered":"5 steps for implementing a top-notch virtual onboarding program"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The pandemic has forced <\/span><a href=\"https:\/\/ec.europa.eu\/jrc\/en\/news\/coronavirus-pandemic-reveals-large-differences-prevalence-telework-across-eu\"><span style=\"font-weight: 400;\">roughly 40%<\/span><\/a><span style=\"font-weight: 400;\"> of professionals in the EU to work remotely.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This sudden and significant change has brought along a myriad of challenges for employers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">HR teams have been tasked with quickly brainstorming and implementing strategies related to preventing employee burnout, supporting working parents, and enabling employees by providing the equipment they need to work from home.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And yet, perhaps no challenge is as difficult and as critical to tackle as employee onboarding. It serves as the very foundation of the employee experience, greatly <\/span><a href=\"https:\/\/b2b-assets.glassdoor.com\/the-true-cost-of-a-bad-hire.pdf\"><span style=\"font-weight: 400;\">influencing employee retention, productivity, and satisfaction<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This might leave you and your team wondering: How can you <\/span><a href=\"\/gb\/en\/blog\/video-conferencing-screening-onboarding-talent\/\"><span style=\"font-weight: 400;\">onboard employees effectively<\/span><\/a><span style=\"font-weight: 400;\"> in a remote environment?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To help you address this question, we\u2019ll offer up several approaches that you can easily apply via automation.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Set the new hire up with the appropriate equipment from the get-go<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The role your new hire is coming into can determine the type of equipment they\u2019ll need.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, customer-facing employees, like sales reps and customer success managers, may need high-quality headsets for their conversations with clients and prospects; while executives may qualify for more high-end laptops.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No matter the requirements of incoming employees, you can provide each new hire with the right set of equipment by the start of their first day through the following <\/span><a href=\"https:\/\/www.workato.com\/the-connector\/onboarding-automation-guide\/\"><span style=\"font-weight: 400;\">onboarding automation<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18611\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-4.png\" alt=\"workato (4)-302\" width=\"1492\" height=\"444\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-4.png 1492w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-4-300x89.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-4-640x190.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-4-768x229.png 768w\" sizes=\"(max-width: 1492px) 100vw, 1492px\" \/><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Once a new hire notice* goes out to the appropriate stakeholders via an HRIS like Namely, the workflow gets triggered.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">*The new hire notice can simply be an email that goes out to certain individuals and groups\u2014like the hiring manager, the HR team, and the legal team. The email provides key details on the new hire, including their role, compensation, job location, start date, manager, etc.<\/span><\/p>\n<ol start=\"2\">\n<li><span style=\"font-weight: 400;\"> The hiring manager receives a message from a <\/span><a href=\"\/gb\/en\/blog\/the-ultimate-guide-to-chatbots-what-is-a-chatbot-why-are-they-important\/\"><span style=\"font-weight: 400;\">chatbot<\/span><\/a><span style=\"font-weight: 400;\"> in a business communications platform, asking them to select the specific equipment their new hire needs.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Once the hiring manager makes their selections, a regional asset manager receives a message in their business communications platform, notifying them of the request and prompting them to complete the order.\u00a0<\/span><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">2. Provision the right set of apps for each new hire<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Your new hires also likely differ in the apps they need and in the permission levels they need for each. Here are just a few examples across lines of business:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sales reps may need to access a <a href=\"\/gb\/en\/blog\/best-crm-software-for-small-businesses-and-startups\/\">CRM<\/a> like <a href=\"\/gb\/en\/blog\/ringcentral-answers\/ringcentral-for-salesforce\/\">Salesforce<\/a>, a sales intelligence platform like Gong, and a sales engagement platform like Outreach<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketers may want to use a marketing automation tool like Marketo, an SEO platform like SEMrush, and an analytics tool like Google Analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engineers may look for an issue-tracking tool like GitLab, a project management app like Trello, and a tool for analysing code, like Code Climate\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recruiters may require access to an applicant tracking system like Greenhouse, an electronic signature platform like Docusign, and an HRIS like Workday<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can give each new hire access to the apps they need from the moment they begin by implementing the following automation:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18609\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-2.png\" alt=\"workato (2)-917\" width=\"1598\" height=\"424\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-2.png 1598w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-2-300x80.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-2-640x170.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-2-768x204.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-2-1536x408.png 1536w\" sizes=\"(max-width: 1598px) 100vw, 1598px\" \/><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Once the new notice gets sent by an HRIS, the workflow gets triggered.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> The hiring manager receives a notification via an <\/span><a href=\"https:\/\/www.workato.com\/the-connector\/hr-chatbots\/\"><span style=\"font-weight: 400;\">HR chatbot<\/span><\/a><span style=\"font-weight: 400;\"> in their business communications platform, asking them to select the specific apps they\u2019d like to provision for the new hire. The manager can then go ahead and make their selections without leaving the business comms platform.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> An employee in IT receives the request in their business communications platform. From the platform, they can review the available licenses in the apps, approve (or reject) the request, and schedule the provisions\u2014all in a matter of clicks.<\/span><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">3. Help employees connect with fellow new hires<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To help new hires meet various colleagues and build meaningful relationships quickly, you can put them in a virtual hiring class.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can even have an employee in HR join the class to help break the ice and spur conversation, if needed. For example, this employee can ask simple, open-ended questions that lead to all kinds of interesting answers, such as: \u201cWhat do you like to do in your free time?\u201d or \u201cWhen you were a kid, what did you want to be when you grew up?\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To get started in building this virtual onboarding class, you can implement the following relatively simple automation:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> A chatbot searches your HRIS for employees who\u2019ve started in the past month.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Once it\u2019s identified the new hires, a channel gets created for the hiring class in a business communications platform, and the new hires get added to it.\u00a0<\/span><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">4. Facilitate one-on-one lunches\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As valuable as it is to join a cohort of fellow new hires, one-on-one lunches present an entirely different opportunity for socialisation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It gives those who are more introverted an easier chance to engage in conversation, and it allows employees to connect with one another on a deeper level\u2014both professionally and personally\u2014than they could in a group setting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For these reasons, and many others, you should kickstart a program that invites new hires to have lunches with one another virtually. Here\u2019s an automation that can help you do just that:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> A chatbot looks for employees who\u2019ve started on a certain date in your HRIS, and once it identifies them, the workflow gets triggered.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> The chatbot pairs up new hires, and then sends each pair a Google Calendar invite that includes a link to a virtual meeting via RingCentral.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> The chatbot purchases a gift card from a food delivery service (by the amount you\u2019ve allotted) for each new hire.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Note: You can easily change both the amount you\u2019d like to allot per meal as well as the app that\u2019s used to deliver the meals.<\/span><\/p>\n<ol start=\"4\">\n<li><span style=\"font-weight: 400;\"> Shortly before the lunch, the chatbot provides the new hires with the food delivery gift card codes via a business communications platform, allowing each participant to enjoy a free meal as they meet their new colleague.<\/span><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">5. Send the new hire some swag<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can help your new hire stay excited about their role and even further their enthusiasm by providing them with company-branded swag. This can take the form of practical, everyday items, like mugs, hats, and shirts, as well as more lucrative goods, like bluetooth speakers, leather backpacks, or outdoor jackets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whatever you\u2019d like to reward your employees with, you can do so easily with the following automation:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18610\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-3.png\" alt=\"workato (3)-449\" width=\"1096\" height=\"496\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-3.png 1096w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-3-300x136.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-3-640x290.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-3-768x348.png 768w\" sizes=\"(max-width: 1096px) 100vw, 1096px\" \/><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Once an employee gets added to an HRIS like Namely, the workflow gets triggered.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> A gift-giving app (like any of the three highlighted above) sends the new hire a predetermined gift, using the address in the new hire\u2019s HRIS profile.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">At this point, you likely have a rough understanding of how an effective virtual onboarding program delivers value to your employees and to your organisation more broadly. We\u2019ll help clarify its benefits in the following section.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Benefits of an effective virtual onboarding program<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here are just three reasons why providing a best-in-class onboarding program is well worth the effort:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18608\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-1.png\" alt=\"workato (1)-502\" width=\"1520\" height=\"460\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-1.png 1520w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-1-300x91.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-1-640x194.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/workato-1-768x232.png 768w\" sizes=\"(max-width: 1520px) 100vw, 1520px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a closer look at each of them.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Fosters employee connections<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The feeling of loneliness and isolation can easily crop up among employees working remotely.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, <\/span><a href=\"https:\/\/buffer.com\/state-of-remote-work-2019\"><span style=\"font-weight: 400;\">according to a study by Buffer<\/span><\/a><span style=\"font-weight: 400;\">, roughly one in five employees who work remotely said it\u2019s made them feel lonely. And when you consider that\u2014according to the same study\u201499% of employees would like to work remotely (at least some of the time) for the rest of their careers, it\u2019s clear that concrete actions need to be taken by employers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you saw in some of the previous examples, you can implement onboarding automations to <\/span><a href=\"\/gb\/en\/blog\/bring-remote-teams-together-virtual-team-building-activities\/\"><span style=\"font-weight: 400;\">help mitigate employees\u2019 feelings of loneliness<\/span><\/a><span style=\"font-weight: 400;\">. One of the automations can help new hires easily engage with one another in a group setting via a platform they\u2019re already working on. Another can help facilitate a variety of one on one meetings between new teammates early in their tenures, allowing new hires to build a variety of meaningful connections, quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Camaraderie between colleagues doesn\u2019t just improve employees\u2019 mental health\u2014it can also be key to facilitating employee satisfaction and productivity. <\/span><a href=\"https:\/\/www.bcg.com\/en-us\/publications\/2020\/valuable-productivity-gains-covid-19\"><span style=\"font-weight: 400;\">Research by the Boston Consulting Group<\/span><\/a><span style=\"font-weight: 400;\"> proved this to be the case when it studied employees who worked from home during the pandemic.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through their research, they found that employees who are happy with their social relationships with colleagues are two to three times more productive on <\/span><a href=\"\/gb\/en\/blog\/collaboration-collaborative-team\/\"><span style=\"font-weight: 400;\">collaborative tasks<\/span><\/a><span style=\"font-weight: 400;\">, on average, than those who aren\u2019t satisfied.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Enables employees to hit the ground running<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As new hires embark on a new role, they\u2019re eager to make an early impact.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A well-run virtual onboarding program that incorporates automation lets them do just that. Why is that the case? Because instead of having new hires manually request access to apps and equipment once they join (which could prevent them from receiving these items for several days, if not weeks), they can get access to everything they need to be productive as soon as they come on board.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, hiring managers and employees in HR are set to benefit, as an <\/span><a href=\"https:\/\/www.workato.com\/the-connector\/automated-provisioning\/\"><span style=\"font-weight: 400;\">automated provisioning process<\/span><\/a><span style=\"font-weight: 400;\"> allows them to request or approve apps and equipment within their business communications platform.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This provides hiring managers and employees in HR with significant time savings\u2014as they don\u2019t have to hop between apps to make requests and complete approvals\u2014and it allows them to avoid costly mistakes, as much of the manual work is streamlined.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Improves your employer brand<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your employer brand can be influenced by a variety of inputs, from your reviews on a site like Glassdoor to the reputation of your c-suite.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A strong employee onboarding program directly contributes to many of these inputs. For instance, going back to our previous examples, it may prompt a new hire to leave a positive review of your organisation in Glassdoor, and it might lead a member of your c-suite to discuss the success of your organisation\u2019s onboarding program at an event.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These improvements to your employer brand can provide significant value for your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can help your organisation attract a wealth of qualified applicants, as <\/span><a href=\"https:\/\/www.glassdoor.com\/employers\/blog\/the-roi-of-employer-branding\/\"><span style=\"font-weight: 400;\">86% of professionals<\/span><\/a><span style=\"font-weight: 400;\"> say that they\u2019re likely to review companies\u2019 ratings before deciding where they apply. It can also provide your organisation with significant savings, as a bad reputation can\u2014<\/span><a href=\"https:\/\/business.linkedin.com\/talent-solutions\/blog\/employer-brand\/2016\/research-shows-exactly-how-much-having-a-bad-employer-brand-will-cost-you\"><span style=\"font-weight: 400;\">according to Linkedin<\/span><\/a><span style=\"font-weight: 400;\">\u2014cost your organisation nearly $5,000 per employee. It can even improve employee retention, as <\/span><a href=\"https:\/\/business.linkedin.com\/content\/dam\/business\/talent-solutions\/global\/en_US\/site\/pdf\/datasheets\/linkedin-why-your-employer-brand-matters-en-us.pdf\"><span style=\"font-weight: 400;\">Linkedin also found<\/span><\/a><span style=\"font-weight: 400;\"> that organisations with a strong employer brand experience 28% lower turnover than those with a weaker employer brand.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to implement a better remote onboarding experience<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Using integration-led automation, you can power all of the onboarding automations covered above\u2014among countless others\u2014to help your business provide a best-in-class virtual onboarding experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When planning to automate your onboarding, you can learn more about using a low-code\/no-code platform and better understand how the platform can help you get more out of RingCentral by visiting <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/workato\"><span style=\"font-weight: 400;\">this page<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The pandemic has forced roughly 40% of professionals in the EU to work remotely.\u00a0 This sudden and significant change has brought along a myriad of challenges for employers.\u00a0 HR teams &hellip; <a href=\"\/gb\/en\/blog\/5-steps-for-implementing-a-top-notch-virtual-onboarding-program\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;5 steps for implementing a top-notch virtual onboarding program&#8221;<\/span><\/a><\/p>\n","protected":false},"author":159,"featured_media":19055,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - 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