{"id":18336,"date":"2021-03-19T12:02:24","date_gmt":"2021-03-19T12:02:24","guid":{"rendered":"\/gb\/en\/blog\/?p=18336"},"modified":"2025-10-24T16:45:55","modified_gmt":"2025-10-24T15:45:55","slug":"best-rpa-tools","status":"publish","type":"post","link":"\/gb\/en\/blog\/best-rpa-tools\/","title":{"rendered":"Your Guide to The 29 Best RPA Tools to Optimise Your Business"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">\u201cThe Master created humans first as the lowest type, most easily formed. Gradually, he replaced them by robots, the next higher step, and finally, he created me, to take the place of the last humans.\u201d<\/span><\/i><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\u2015 Isaac Asimov, <\/span><i><span style=\"font-weight: 400;\">I, Robot<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">While we haven\u2019t yet developed the world envisaged by Asimov in the film <\/span><i><span style=\"font-weight: 400;\">I, Robot<\/span><\/i><span style=\"font-weight: 400;\">, there can be no doubt that <\/span><a href=\"\/gb\/en\/blog\/customer-experience-automation-vs-human-interaction\/\"><span style=\"font-weight: 400;\">automation<\/span><\/a><span style=\"font-weight: 400;\"> is playing an increasing role in our lives, especially when it comes to business in this age of digital transformation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And, although any notions of robots superseding man remain firmly in the realms of science fiction, they, or at least automated systems, can fulfil many roles more efficiently than you or I.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To understand the increasing part robots and robotic automation play, <\/span><a href=\"https:\/\/www.mckinsey.com\/business-functions\/operations\/our-insights\/the-imperatives-for-automation-success\"><span style=\"font-weight: 400;\">consider the following statistics<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In 2020, 31% of businesses had fully automated at least one function within their organisation (this figure was 29% in 2018).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Also in 2020, 66% of businesses were piloting some sort of automated solution in their business processes (this was 57% in 2018).\u00a0<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">While these figures may not seem like dramatic increases at first glance, they represent the <\/span><a href=\"\/gb\/en\/blog\/customer-service-automation-remote-work\/\"><span style=\"font-weight: 400;\">steady rise of robotic process automation <\/span><\/a><span style=\"font-weight: 400;\">(RPA) within many areas of business operations. The use of RPA generally tends to focus on more mundane or repetitive tasks, thus allowing you to direct human resources to more involved and complicated work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But what exactly is RPA, and how can robotic process automation software benefit your company? If you want to implement it, what factors should you consider when making a choice? Can you use automation anywhere?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our list will guide you in this. These are products we believe in, and we believe in them for good reason: because these are the tools that are best at what they do.\u00a0<\/span><\/p>\n<h2><a href=\"https:\/\/www.automationanywhere.com\/rpa\/robotic-process-automation\"><span style=\"font-weight: 400;\">What is RPA<\/span><\/a><span style=\"font-weight: 400;\">?<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18338\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-2.png\" alt=\"automation (2)-266\" width=\"960\" height=\"640\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-2.png 960w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-2-300x200.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-2-640x427.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-2-768x512.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/illustrations\/analytics-information-innovation-3088958\/\"><span style=\"font-weight: 400;\">Image source\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Robotic process automation tools are technological tools that can automate some or all of your business processes. They can use business logic and inputs from your staff and frequently feature AI (<\/span><a href=\"\/gb\/en\/blog\/artificial-intelligence-vs-machine-learning-vs-deep-learning\/\"><span style=\"font-weight: 400;\">artificial intelligence<\/span><\/a><span style=\"font-weight: 400;\">), natural language processing, and machine learning. The use of the latter two factors is designed to improve the efficiency of RPA systems.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPAs can be cloud-based or on-premises, depending on your needs and what the provider offers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They can be configured and used for a variety of functions, from basic to extremely complex. A good example of a simple RPA would be setting this up to <\/span><a href=\"\/gb\/en\/blog\/email-management-in-call-centres\/\"><span style=\"font-weight: 400;\">send a generic reply to emails<\/span><\/a><span style=\"font-weight: 400;\"> received, acknowledging receipt and advising that someone will reply soon. You see this level of RPA in automated social media replies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An example of a more complex RPA would be one found in <\/span><a href=\"https:\/\/www.investopedia.com\/terms\/e\/erp.asp\"><span style=\"font-weight: 400;\">ERP (enterprise resource planning)<\/span><\/a><span style=\"font-weight: 400;\">. The whole idea of ERP is to streamline your business, centralise data, and improve workflows. Adding RPA to such a system makes streamlining even more efficient by taking over repetitive tasks such as data entry, monitoring, report generation, and so on.<\/span><\/p>\n<p>Learn more from this <a href=\"https:\/\/www.automationanywhere.com\/rpa\/robotic-process-automation\">Robotic Process Automation Explainer<\/a> and this <a href=\"https:\/\/www.youtube.com\/watch?v=61K7JeJixnU\">RPA Video<\/a>.<\/p>\n<h2><span style=\"font-weight: 400;\">What Are the Business Benefits of RPA?<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18352\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-16.png\" alt=\"automation (16)-758\" width=\"960\" height=\"648\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-16.png 960w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-16-300x203.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-16-640x432.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-16-768x518.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/photos\/money-coin-investment-business-2724241\/\"><span style=\"font-weight: 400;\">Image source<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With any new system, tool, or process, the first and natural question an astute businessperson will ask is \u201cwhat benefits will this bring to my organisation?\u201d (The second, of course, is \u201cwhat will it cost me?\u201d)\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Knowing what benefits this new <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/digital-workforce\"><span style=\"font-weight: 400;\">workforce technology<\/span><\/a><span style=\"font-weight: 400;\"> offers is the first step in being able to make an informed decision.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. It Increases Efficiency\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">RPA tools work 24\/7\/365. They never take holidays (or ask for a wage increase!), never get sick, and never slack off. Compared to humans carrying out the task, your RPA can do the same volume of work in less time or more work in the same timeframe. Depending on the task, an automated process could be equivalent to between two and five full-time workers.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. It Improves Productivity\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Most RPA focuses on specific tasks. In some cases, it works alone, and in others, it assists a human worker. Either way, tasks are carried out better and quicker, which means more of this task &#8211; as well as others &#8211; can be completed in a given period. So, processes run solely by RPA are <\/span><a href=\"\/gb\/en\/blog\/increase-productivity-watch-out\/\"><span style=\"font-weight: 400;\">more productive<\/span><\/a><span style=\"font-weight: 400;\">, and workers aided by RPA are more productive as well.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.\u00a0 It Increases Security<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18349\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-13.png\" alt=\"automation (13)-369\" width=\"960\" height=\"575\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-13.png 960w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-13-300x180.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-13-640x383.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-13-768x460.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/photos\/cyber-security-hacker-security-3194286\/\"><span style=\"font-weight: 400;\">Image source\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Security at every level will be one of your main priorities. As RPA bots tend to focus on single tasks, there\u2019s no risk of data or information leaking from one area to another. And, where sensitive data is being handled, RPA can offer enhanced security measures that quickly identify and neutralise risk.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. It Enhances Accuracy<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">How many times have you heard the phrase \u201chuman error\u201d? Although RPA may offer a solution to most human errors, it does need a degree of testing and training to optimise the processes it\u2019s overseeing. But, once you have your RPA optimised, you won\u2019t see the same sort or volume of errors as you did from human workers.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. It Improves Your Analytics\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Analytics are also of crucial importance, and implementing RPA systems offers information on executing various tasks. By seeing an assessment of things like cycle times or patterns in work volumes, you can identify areas where improvements can be made, both at the micro and macro levels.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. It Enhances Scalability\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The potential &#8211; <\/span><i><span style=\"font-weight: 400;\">or lack of potential<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; for scalability is a challenge you may face. Luckily, RPA offers the chance to be flexible in terms of scaling up the number of tasks being undertaken to reach a particular objective.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As your RPA can more easily adjust to changes in time and task requirements than human employees, this can help even small businesses to meet fluctuations in demand.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. It Delivers Better Customer Service<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18346\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-10.png\" alt=\"automation (10)-791\" width=\"960\" height=\"427\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-10.png 960w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-10-300x133.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-10-640x285.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-10-768x342.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/photos\/target-group-advertising-buyer-3460039\/\"><span style=\"font-weight: 400;\">Image source\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">RPA can make a real difference to how good your customer service is. That goes beyond the simple use of chatbots or automated responses. By assigning mundane tasks to your RPA, you free up human agents to focus on <\/span><a href=\"\/gb\/en\/blog\/customer-service-automation-remote-work\/\"><span style=\"font-weight: 400;\">dealing with more complex customer queries<\/span><\/a><span style=\"font-weight: 400;\">. More detailed analytics from your RPA can help identify areas for improvement too.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Core Factors of an Effective RPA Tool<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While you may have some special requirements for your RPA, there are also some common factors that virtually every business will look for when choosing an RPA. These include:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Analytics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As with any new or ongoing process, you want to have an accurate idea of how it\u2019s performing. Having a good analytical suite should be a core factor for RPA. This enables you to track tasks and operations that are automated and identify teething problems (if any). It also offers insights so you can tweak the process and streamline future cycles.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Simplicity\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You want to be able to create bots if needed, and you want to be able to do it easily and without spending hours figuring out how or referring to lengthy manuals. Ideally, your RPA process should have a task editor that allows easy creation and editing of bots without any problems.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Security\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you have widespread automation within your organisation, you\u2019ll likely have a large number of people with access to RPA processes. You thus want strong and secure user management capability that oversees permissions and access. This might include encryption of the data and information accessed by bots to avoid tampering, for example.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You want security protocols that record the tasks carried out and the actions of any users interacting with the RPA too. This will not only ensure good internal security but help with data compliance for things such as <\/span><a href=\"https:\/\/digitalguardian.com\/blog\/what-pci-compliance\"><span style=\"font-weight: 400;\">PCI DSS <\/span><\/a><span style=\"font-weight: 400;\">and <\/span><a href=\"https:\/\/www.cdc.gov\/phlp\/publications\/topic\/hipaa.html\"><span style=\"font-weight: 400;\">HIPAA<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Hosting\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18341\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-5.png\" alt=\"automation (5)-929\" width=\"960\" height=\"640\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-5.png 960w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-5-300x200.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-5-640x427.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-5-768x512.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/illustrations\/technology-icons-internet-symbol-3406895\/\"><span style=\"font-weight: 400;\">Image source\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Having multiple <a href=\"https:\/\/agilitycms.com\/resources\/posts\/choosing-a-hosting-provider\">hosting and deployment options<\/a> is a crucial factor for many. Cloud-based products are ideal for both scalability and flexibility, but some businesses may also want to deploy across terminal services and virtual machines. So, you want the ability to install on desktops <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> deploy on servers, especially for repetitive tasks.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Control<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As RPA will likely incorporate some form of machine learning, there\u2019s a high chance of processes run by it changing over time. Having source control means your developers or IT team can examine these changes to see what the differences are and if they\u2019re positive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, having a high level of source control can be invaluable when it comes to bots. It allows for scheduling tasks, recording and analysing bot activities (and related users), and the overall administration of those tasks and activities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can provide you with wide-ranging management of everything to do with the RPA environment too.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Debugging Options\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">One of the great attractions of RPA is that it can adjust dynamically. Some RPA tools may stop running to make changes before restarting the process, but others can continue running while you interact and tweak variables to see how this affects outcomes. This means developers can work in real-time without having to halt processes.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. Exception Handling<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">How your RPA handles exceptions can be crucial to your overall processes. Ideally, it should be handling them according to rules you or the developer have initiated. So, for example, if a bot reports an exception, the server should take action such as reassigning another bot and removing the first from the process. If issues continue, it should raise an alert.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Integrations\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As with any tech tool, having good &#8211; if not seamless &#8211; integration capabilities can be essential. If you have other apps, such as Excel, that you use as part of your business processes, you want them to integrate with a new RPA to allow for a more streamlined process and better evaluation.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">9. AI<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18343\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-7.png\" alt=\"automation (7)-321\" width=\"960\" height=\"640\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-7.png 960w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-7-300x200.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-7-640x427.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-7-768x512.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/illustrations\/artificial-intelligence-brain-think-3382507\/\"><span style=\"font-weight: 400;\">Image source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Good artificial intelligence means good actionable intelligence. Machine learning capabilities ensure your RPA can not only gain knowledge but apply it as new or improved skills. Your AI should be improving any assigned process over time, as well as the performance of any bots involved in tasks. Analytics can help track and report on progress over different cycles.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Four Deciding Factors When Choosing an RPA Tool<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So, you know there are real benefits to be gained from<\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/rpa-journey\"><span style=\"font-weight: 400;\"> implementing RPA <\/span><\/a><span style=\"font-weight: 400;\">in your business, but what factors should you consider before deciding to buy a tool or system?<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Are You Ready?\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For an RPA platform to be effective, your organisation needs to be ready to implement it. You mustn\u2019t think of RPA as a tool but as a strategy to achieve certain outcomes. Be sure to ask pertinent questions. This may mean sitting and brainstorming topics like \u201c<\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/hyperautomation\"><span style=\"font-weight: 400;\">what is hyperautomation<\/span><\/a><span style=\"font-weight: 400;\">\u201d and then deciding whether or not it will fit into your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before committing, develop a plan that addresses your needs and covers implementation. Run through the following questions:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is there an existing framework\/structure to support RPA implementation?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are you ready to implement strategic changes across your enterprise? If not, what do you have to do to be ready?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What technology or platforms will you need to invest in to enable deployment?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do the functionalities meet your needs?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Will you go it alone or partner with RPA software providers to guarantee successful implementation?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What RPAs fit with your strategic plans and aims?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is ease of use important?\u00a0<\/span><\/li>\n<\/ol>\n<h3><span style=\"font-weight: 400;\">2. The Process<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The tool needs to fit the process. You want an RPA that improves your process rather than highlighting its inefficiencies. That means that before choosing and implementing it, you must examine your process in detail. That includes other parts of the process where RPA will not be used as there is cause and effect at every stage.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This audit of your process can improve efficiency even before the RPA is added. It will also let you see exactly how this will function and how it will affect other stages.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Design<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">What design factors do you need in robotic process automation? While we recognise that an automation tool can be used in most &#8211; if not all &#8211; currently manual processes, that doesn&#8217;t mean we should choose to fully automate any chosen process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your needs should be dictating the design of your RPA. In particular, look at the following factors:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How stable is the process and could it affect other stages?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Does it offer back-end\/back-office solutions?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What size and scale will the RPA deliver?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are the potential issues or failure points?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How long will it take to automate your chosen processes?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are the opportunities to merge RPA?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How difficult will it be to cease any processes if necessary?<\/span><\/li>\n<\/ol>\n<h3><span style=\"font-weight: 400;\">4.\u00a0 Management Readiness<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Implementing RPA isn\u2019t just about organisational readiness. There has to be a degree of management readiness too to ensure cross-organisational success.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think of your RPA as being a rock dropped in a pond. Its ripples will affect many areas, from data to policies. Management has to anticipate the impact of RPA and plan to accommodate this.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The 29 Best RPA Tools to Optimise Your Business<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are multiple RPA tools available on the market. The ones we\u2019ve chosen to list are the ones we believe do the best job. It\u2019s down to you to decide whether or not they\u2019re the right fit for your company.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. <\/span><a href=\"https:\/\/www.automationanywhere.com\/\"><span style=\"font-weight: 400;\">Automation Anywhere<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18351\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-15.png\" alt=\"automation (15)-799\" width=\"800\" height=\"400\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-15.png 800w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-15-300x150.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-15-640x320.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-15-768x384.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><b>Best for: Ease of use.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As a market-leading RPA, AA is easy to use, can scale three times faster than legacy platforms, and is one-fifth of the cost. It has also been one of <\/span><a href=\"https:\/\/www.automationanywhere.com\/lp\/gartner-magic-quadrant\"><span style=\"font-weight: 400;\">Gartner\u2019s quadrant leaders<\/span><\/a><span style=\"font-weight: 400;\"> the last two years in a row.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As the world\u2019s most deployed platform (2.8 million bots in 90 countries), AA is the choice of the majority of healthcare (8\/10), banking (7\/10), public sector (9\/10), and telecom (7\/10) companies.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. <\/span><a href=\"https:\/\/www.agenty.com\/\"><span style=\"font-weight: 400;\">Agenty<\/span><\/a><\/h3>\n<p><b>Best for: Developers.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Cloud-based Agenty is created by developers for developers and offers a built-in API that offers high levels of automation for repetitive tasks. Agenty is ideal for web automation, <\/span><a href=\"https:\/\/docparser.com\/blog\/what-is-ocr\/\"><span style=\"font-weight: 400;\">OCR<\/span><\/a><span style=\"font-weight: 400;\">, data scraping,\u00a0 change detection, and much more.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. <\/span><a href=\"https:\/\/www.outsystems.com\/\"><span style=\"font-weight: 400;\">OutSystems<\/span><\/a><\/h3>\n<p><b>Best for: Delivering omnichannel customer experiences.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you need desktop applications developed quickly and efficiently, then OutSystems may be the choice for you. It helps you drive innovation with apps that make real differences in various areas of business operation, from the <a href=\"\/gb\/en\/blog\/definitive-guide-customer-experience\/\">customer experience<\/a> to workplace innovations.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. <\/span><a href=\"https:\/\/activeops.com\/welcome\"><span style=\"font-weight: 400;\">OpenConnect<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18342\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-6.png\" alt=\"automation (6)-647\" width=\"253\" height=\"199\" \/><\/p>\n<p><b>Best for: Businesses who like open-source software.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Now part of ActiveOps, OpenConnect offers several solutions that include analytics capture from employee workstations, productivity identifiers for managers, RPA enablement for processes, and secure browser-based access to PPS and info in real-time.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. <\/span><a href=\"https:\/\/www.kofax.com\/\"><span style=\"font-weight: 400;\">Kofax<\/span><\/a><\/h3>\n<p><b>Best for: Information-heavy businesses who want accelerated business processes.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If your business and workflows are information-heavy, Kofax\u2019s intelligent RPAs may be the perfect choice to digitally transform how you work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kofax is highly scalable and can be of particular help if your business operations involve connected systems, <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/intelligent-document-processing\"><span style=\"font-weight: 400;\">intelligent document processing<\/span><\/a><span style=\"font-weight: 400;\">, or process orchestration.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. <\/span><a href=\"https:\/\/www.eggplantsoftware.com\/eggplant-robotic-process-automation\"><span style=\"font-weight: 400;\">Eggplant<\/span><\/a><\/h3>\n<p><b>Best for: organisations with multiple repetitive processes.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Eggplant is another good choice for organisations with several repetitive tasks in their processes. It can help you automate all these, meaning increased productivity and fewer errors in your processes, as well as reduced administrative work for your staff.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. <\/span><a href=\"https:\/\/www.helpsystems.com\/\"><span style=\"font-weight: 400;\">HelpSystems<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18350\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-14.png\" alt=\"automation (14)-577\" width=\"1999\" height=\"1000\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-14.png 1999w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-14-300x150.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-14-640x320.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-14-768x384.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-14-1536x768.png 1536w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-14-876x438.png 876w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><b>Best for: Simplifying IT processes for larger businesses.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Used by major businesses such as IBM and FedEx, HelpSystems is a perfect RPA IT solution. Its focus is on simplifying your IT processes and automating critical workload and infrastructure systems.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">HelpSystems also provides automated cybersecurity solutions to deal with even the most novel threats.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. <\/span><a href=\"https:\/\/www.zoho.com\/\"><span style=\"font-weight: 400;\">Zoho<\/span><\/a><\/h3>\n<p><b>Best for: Small and medium-sized businesses.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ideal for organisations that have frequent customer interactions, Zoho offers customisable and fully automated CRM systems that cover every aspect of your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It also offers a range of bundles to assist with everything from your finance platforms to HR. With <\/span><a href=\"\/gb\/en\/blog\/automation-self-service-contact-centre\/\"><span style=\"font-weight: 400;\">AI and automation playing an increasing role in call centres<\/span><\/a><span style=\"font-weight: 400;\">, this could be a great solution for your company.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">9. <\/span><a href=\"https:\/\/www.pega.com\/solutions\/intelligent-automation?&amp;utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=&amp;utm_term=pega%20rpa&amp;gloc=1009829&amp;utm_content=pcrid%7c485597657422%7cpkw%7ckwd-451434256718%7cpmt%7ce%7cpdv%7cc%7c&amp;gclid=Cj0KCQjws-OEBhCkARIsAPhOkIbGmREVbq8VXu5Zi7Wb7Nx7xLv5Os8q8EkS_XrXWd5Gj6rpFn9vBfcaAihGEALw_wcB&amp;gclsrc=aw.ds\"><span style=\"font-weight: 400;\">Pega<\/span><\/a><\/h3>\n<p><b>Best for: CRM solutions and platform support.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Delivering great scalability, Pega offers solutions that solve issues with systems that are too complex or fragmented. It also provides highly efficient automated processes for any or all of your customer service needs.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">10. <\/span><a href=\"https:\/\/flow.microsoft.com\/en-us\/\"><span style=\"font-weight: 400;\">Power Automate<\/span><\/a><\/h3>\n<p><b>Best for: Creating automated workflows.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As you would expect with an RPA system from tech giants Microsoft, Power Automate allows you to create workflows that save time and boost productivity, whether applied to an individual task or a larger enterprise system. Its simplicity of use is a major benefit.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">11. <\/span><a href=\"https:\/\/www.kryonsystems.com\/\"><span style=\"font-weight: 400;\">Kryon<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18339\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3.png\" alt=\"automation (3)-766\" width=\"450\" height=\"450\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3.png 450w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3-300x300.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3-150x150.png 150w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3-100x100.png 100w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3-250x250.png 250w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3-40x40.png 40w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-3-24x24.png 24w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><\/p>\n<p><b>Best for: Businesses who want high levels of security.<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recognised as a <\/span><a href=\"https:\/\/go.kryonsystems.com\/forrester-wave-kryon-recognized-as-a-leader-in-rpa\"><span style=\"font-weight: 400;\">leading RPA by Forrester<\/span><\/a><span style=\"font-weight: 400;\">, Kryon provides an AI-based automation solution suite that is the only solution offering analytics, process discovery, and deployment from a single platform. This means you can see improvements of up to 70% in employee efficiency and 352% in ROI.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">12. <\/span><a href=\"https:\/\/contextor.eu\/en\/contextor-2\/\"><span style=\"font-weight: 400;\">Contextor<\/span><\/a><\/h3>\n<p><b>Best for: Organisations that use a Citrix environment.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Europe\u2019s leading RPA design and integration company, Contextor, offers a range of automation solutions. It\u2019s ideal for users of business software who encounter repetitive tasks. It also allows and enables attended and unattended RPA processes.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">13. <\/span><a href=\"https:\/\/www.helpsystems.com\/\"><span style=\"font-weight: 400;\">HelpSystems<\/span><\/a><\/h3>\n<p><b>Best for: Integrating between cloud and on-premises applications.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The perfect solution to enable IT transformation, HelpSystems enables you to automate workloads and infrastructure, leading to boosted productivity and added value.\u00a0 The automated cybersecurity solutions it offers stay up to date with even the newest threats.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">14. <\/span><a href=\"https:\/\/www.winautomation.com\/\"><span style=\"font-weight: 400;\">Softomotive<\/span><\/a><\/h3>\n<p><b>Best for: Desktop automation and building software robots.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Now part of Microsoft\u2019s Power Automate, WinAutomation provides end-to-end intelligent RPA. It is easy to use, with simple drag and drop design capabilities that offer more than 360 prebuilt actions, as well as flexible recording capabilities that allow anyone to automate.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">15. <\/span><a href=\"https:\/\/www.edgeverve.com\/\"><span style=\"font-weight: 400;\">EdgeVerve Systems<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18348\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-12.png\" alt=\"automation (12)-620\" width=\"1280\" height=\"720\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-12.png 1280w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-12-300x169.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-12-640x360.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-12-768x432.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-12-250x140.png 250w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p><b>Best for: End-to-end automation.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">With efficient use of AI, machine learning, and automation, EdgeVerve offers focused solutions that are especially valuable in financial services such as banking, insurance, and credit servicing. They aim to simplify processes at every stage, from recording to customer service.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">16. <\/span><a href=\"https:\/\/www.nice.com\/rpa\/\"><span style=\"font-weight: 400;\">NICE<\/span><\/a><\/h3>\n<p><b>Best for: Routine desktop tasks.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">NICE is the only solution that provides both server-side and desktop automation, leaving your workforce free to focus on productivity. It automatically maps your processes and identifies the key areas where RPA can help optimise in the short and long term.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">17. <\/span><a href=\"https:\/\/www.jacada.com\/\"><span style=\"font-weight: 400;\">Jacada<\/span><\/a><\/h3>\n<p><b>Best for: <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\">Call centre<\/a> solutions.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Jacada offers optimum RPA that can reduce errors by 90% and cut agents\u2019 onboarding process time by 75%. As the most trusted agent assistant for customer operation companies in the Fortune 500, Jacada can revolutionise contact operations.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">18. <\/span><a href=\"https:\/\/www.ant.works\/\"><span style=\"font-weight: 400;\">AntWorks<\/span><\/a><\/h3>\n<p><b>Best for: Healthcare organisations.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">AntWorks offers integrated AI solutions that lead to intelligent automation processes. Named as an <\/span><a href=\"https:\/\/www.ant.works\/analyst-reports\/Everest-Groups-IDP-products-PEAK-Matrix-2021\"><span style=\"font-weight: 400;\">industry leader for the third consecutive year <\/span><\/a><span style=\"font-weight: 400;\">by Everest Group, Antworks is based on enterprise-level AI systems and seeks to scale processes rather than tasks.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">19. <\/span><a href=\"https:\/\/www.citrix.com\/\"><span style=\"font-weight: 400;\">Citrix<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18353\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-17.png\" alt=\"automation (17)-903\" width=\"1200\" height=\"630\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-17.png 1200w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-17-300x158.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-17-640x336.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-17-768x403.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-17-790x415.png 790w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-17-376x198.png 376w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><b>Best for: Businesses with remote or hybrid workforces.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">A perfect solution if you have a remote workforce, Citrix streamlines cloud-based solutions and apps in a person-centric way, making any transition smoother. It brings all your apps and data into one unified workspace to provide an optimised and personalised experience.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">20. <\/span><a href=\"https:\/\/www.blueprism.com\/\"><span style=\"font-weight: 400;\">Blue Prism<\/span><\/a><\/h3>\n<p><b>Best for: Automating back-office processes.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Blue Prism offers solutions that unite your human and digital workforces. It can help with compliance, provide high-level security, and deliver higher operational speed and agility to deal with the ever-changing demands of the market.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">21. <\/span><a href=\"https:\/\/www.ntt-at.com\/product\/list_robotic_process_automation_tool.html\"><span style=\"font-weight: 400;\">NTT<\/span><\/a><\/h3>\n<p><b>Best for: Streamlining production processes.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">NTT\u2019s WinActor is ideal for repetitive tasks within a variety of industry types, including retail, financial, and logistic services. It records the procedures of any operational process and can then replicate that process as required.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">22. <\/span><a href=\"https:\/\/www.visualcron.com\/robotic-process-automation.aspx\"><span style=\"font-weight: 400;\">VisualCron<\/span><\/a><\/h3>\n<p><b>Best for: Windows-based automation and integration.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">VisualCron is an RPA solution for Windows that allows task scheduling, integration, and automation. It also helps with combining foreground and background automation for tasks where simple repetition may not always achieve the desired outcome.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">23. <\/span><a href=\"https:\/\/g1ant.com\/\"><span style=\"font-weight: 400;\">G1Ant<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18345\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-9.png\" alt=\"automation (9)-853\" width=\"300\" height=\"168\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-9.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-9-250x140.png 250w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><b>Best for: Scalability and support.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The fastest-growing RPA software platform on the market, G1Ant offers solutions for both SMEs and large-scale enterprises. They offer to implement any solutions themselves or to work in partnership with your team so your business can work and grow faster.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">24. <\/span><a href=\"https:\/\/www.pega.com\/?&amp;utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=&amp;utm_term=%2Bpegasystems&amp;gloc=1009829&amp;utm_content=pcrid%7c475413244249%7cpkw%7ckwd-307637087463%7cpmt%7cb%7cpdv%7cc%7c&amp;gclid=CjwKCAjw1uiEBhBzEiwAO9B_Hc3j1eTrL-fOgHlaCH_vhALyXailU6KhtS82aQbPZeQghF9ScHXpmxoCuyAQAvD_BwE&amp;gclsrc=aw.ds\"><span style=\"font-weight: 400;\">Pegasystems<\/span><\/a><\/h3>\n<p><b>Best for: Customer engagement and digital processes.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Ideal for optimising customer engagement, Pegasystems offers a real-time decision-making engine, AI-driven automation tools that simplify tasks and processes, and intelligent automation that streamlines processes and boosts efficiency and productivity.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">25. <\/span><a href=\"https:\/\/www.samsungsds.com\/eu\/ai-rpa\/brity-rpa.html\"><span style=\"font-weight: 400;\">Samsung SDS<\/span><\/a><\/h3>\n<p><b>Best for: Simplicity and design processes.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Brity RPA from Samsung simplifies the process of implementing business process automation. The bots you create can easily deal with repetitive tasks, freeing up your human staff to focus on more demanding areas of your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These intelligent bots can integrate with your chosen visual, analytical, and conversational AI technologies.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">26. <\/span><a href=\"https:\/\/www.servicetrace.com\/\"><span style=\"font-weight: 400;\">Servicetrace<\/span><\/a><\/h3>\n<p><b>Best for: Delivering business-critical IT services.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Servicetrace provides intelligent software robotics that can enhance your business processes in many areas. You can automate processes from end to end and scale them to cover the entire organisation. It can also automate the monitoring of app performance and software testing.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">27. <\/span><a href=\"https:\/\/www.sap.com\/products\/robotic-process-automation.html\"><span style=\"font-weight: 400;\">SAP<\/span><\/a><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18347\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-11.png\" alt=\"automation (11)-808\" width=\"1200\" height=\"612\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-11.png 1200w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-11-300x153.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-11-640x326.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-11-768x392.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><b>Best for: Automating systems applications and products.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">SAP is a vendor that offers a wide range of intelligent RPA solutions, including conversational AI systems, intelligent business process management software, and RPA for your business technology platforms. It can boost efficiency in most areas, from accounting (as a <\/span><a href=\"https:\/\/www.founderjar.com\/quickbooks-alternatives\/\"><span style=\"font-weight: 400;\">Quickbooks alternative)<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 to customer service.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">28. <\/span><a href=\"https:\/\/www.workfusion.com\/\"><span style=\"font-weight: 400;\">WorkFusion<\/span><\/a><\/h3>\n<p><b>Best for: managing your entire workflow from a single platform.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">WorkFusion will save you 50% on costs and 50% on time through intelligent and efficient RPA implementation. It offers a variety of automated solutions, including adverse media monitoring, identity verification, and payment screening alerts.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">29. <\/span><a href=\"https:\/\/www.uipath.com\/\"><span style=\"font-weight: 400;\">UiPath<\/span><\/a><\/h3>\n<p><b>Best for: Compliance and productivity improvements.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The UiPath platform offers a comprehensive solution that gives you a complete understanding of your processes. It provides task automation and deep process mining that leads to greater analytical insights. It also automates troublesome repetitive tasks and provides an automation hub to gather employee ideas.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How Industries Are Benefiting From RPA Tools in 2021<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We mentioned some of the benefits of implementing RPA tools earlier, but what other benefits is RPA bringing to businesses in 2021?<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Better Business Results<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18340\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-4.png\" alt=\"automation (4)-900\" width=\"960\" height=\"365\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-4.png 960w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-4-300x114.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-4-640x243.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-4-768x292.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/illustrations\/business-money-casting-plant-3462518\/\"><span style=\"font-weight: 400;\">Image source\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">RPA lets your employees focus more on other areas of the business, which improves your overall business metrics. It also means your top and\/or bottom line could see significant improvements.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Reduced Wage Costs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While you may not like to consider redundancies, the fact is that many processes can be automated. This could lead to you having a percentage of your workforce who cannot transfer to other positions. The cost savings in this area may be significant.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Reduction in Risks<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Implementing new systems (or upgrading them) used to be a costly exercise. With RPA, the risk of running over budget is reduced as RPA is a less invasive and lower-risk type of system. It also tends not to impact other areas of your business during implementation.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Faster Service<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Prior to RPA, there were many processes that could be time-consuming, especially when you think of processes related to financial services. Using RPA to automate these can make them much faster.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Human Resources\u00a0<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-18344\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-8.png\" alt=\"automation (8)-722\" width=\"480\" height=\"720\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-8.png 480w, \/gb\/en\/blog\/wp-content\/uploads\/2021\/05\/automation-8-200x300.png 200w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/photos\/woman-black-businesswoman-rh-young-868534\/\"><span style=\"font-weight: 400;\">Image source\u00a0<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">By <\/span><a href=\"\/gb\/en\/blog\/customer-experience-automation-vs-human-interaction\/\"><span style=\"font-weight: 400;\">removing mundane and repetitive tasks from your human staff<\/span><\/a><span style=\"font-weight: 400;\">, you can help to increase their satisfaction as employees. If your employees are happier, you will likely see your churn rates decrease over time. <\/span><a href=\"\/gb\/en\/blog\/how-recruitment-automation-can-help-you-grow-your-team-efficiently\/\"><span style=\"font-weight: 400;\">Automation can also help with recruitment<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Human Error &amp; Compliance\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If RPA is dealing with large amounts of data within your organisation, the likelihood of human error or fraud is dramatically reduced. RPA can also help with ensuring compliance with any legal or regulatory requirements.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The takeaway\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There\u2019s no doubt that RPA\/robotic <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/intelligent-automation\"><span style=\"font-weight: 400;\">intelligent process automation<\/span><\/a><span style=\"font-weight: 400;\"> software is here to stay. Software robots are now used in almost every industry, and with low code (or even no-code) and open-source platforms with simple-to-use interfaces, you don\u2019t need to be an IT expert to design bots that create the ideal work fusion experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPA may be especially useful to smaller businesses operating with limited budgets and workforces. These can face greater demands than their larger and more established counterparts, from knowing <\/span><a href=\"https:\/\/www.bookafy.com\/7-tips-for-creating-an-efficient-small-business-work-schedule\/\"><span style=\"font-weight: 400;\">how to schedule efficiently<\/span><\/a><span style=\"font-weight: 400;\"> to providing good customer service with only a small number of staff.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Certainly, <\/span><a href=\"\/gb\/en\/blog\/customer-service-automation-remote-work\/\"><span style=\"font-weight: 400;\">RPA bots are revolutionising how we build our business processes<\/span><\/a><span style=\"font-weight: 400;\">. They can enhance the functionality of any system while boosting productivity and efficiency. And, with pricing to suit everyone from small businesses to large enterprises, not implementing RPA could soon mean you are left behind.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u201cThe Master created humans first as the lowest type, most easily formed. Gradually, he replaced them by robots, the next higher step, and finally, he created me, to take &hellip; <a href=\"\/gb\/en\/blog\/best-rpa-tools\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Your Guide to The 29 Best RPA Tools to Optimise Your Business&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":18364,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Your Guide to The 29 Best RPA Tools to Optimise Your Business | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Image source \u201cThe Master created humans first as the lowest type, most easily formed. 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Gradually, he replaced them by robots, the next higher step,","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/best-rpa-tools\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"22 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/best-rpa-tools\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/best-rpa-tools\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"Your Guide to The 29 Best RPA Tools to Optimise Your Business","datePublished":"2021-03-19T12:02:24+00:00","dateModified":"2025-10-24T15:45:55+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/best-rpa-tools\/"},"wordCount":3999,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"articleSection":["UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/best-rpa-tools\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/best-rpa-tools\/","url":":\/gb\/en\/blog\/best-rpa-tools\/","name":"Your Guide to The 29 Best RPA Tools to Optimise Your Business | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2021-03-19T12:02:24+00:00","dateModified":"2025-10-24T15:45:55+00:00","description":"Image source \u201cThe Master created humans first as the lowest type, most easily formed. 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