{"id":17908,"date":"2021-04-29T08:30:37","date_gmt":"2021-04-29T07:30:37","guid":{"rendered":"\/gb\/en\/blog\/?p=17908"},"modified":"2023-01-16T17:54:58","modified_gmt":"2023-01-16T17:54:58","slug":"motivate-remote-contact-centre-team","status":"publish","type":"post","link":"\/gb\/en\/blog\/motivate-remote-contact-centre-team\/","title":{"rendered":"How to Successfully Motivate Your Remote Contact Centre Team"},"content":{"rendered":"

Introduction<\/span><\/h2>\n

The flexibility of working from home became even more apparent in the past twelve months<\/a>. For many, it was not even the normality before offices shut and work patterns became staggered for the few that depended on travel to conduct business. For contact centres, this was no different. In this case, organisations have had to balance coordinating their virtual teams and arranging agents who wish to return to the office.<\/span><\/p>\n

Employers have been focusing on what employees are accomplishing instead of where they\u2019re doing it. As long as the work gets done, they realise it does not matter where the employee is located. <\/span>Managers communicate job responsibilities and direction clearly, provide the resources <\/span>their employees need, and then stand back and trust them to do the work. But what else has impacted the contact centre industry in the past year?<\/span><\/p>\n

We asked leading experts to define how contact centres can evolve to the next level by addressing specific pain points.<\/span><\/p>\n

The growth of remote work<\/span><\/h2>\n

In recent years, remote work <\/span>has grown 44%<\/span><\/a>. A significant step-up has been handing team individuals more personal time, boosting team spirit, increasing productiveness, and reducing tension in workers.<\/span><\/p>\n\r\n\t\t

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