{"id":17195,"date":"2021-03-15T15:00:49","date_gmt":"2021-03-15T15:00:49","guid":{"rendered":"\/gb\/en\/blog\/?p=17195"},"modified":"2021-03-15T12:52:43","modified_gmt":"2021-03-15T12:52:43","slug":"ringside-insider-interview-with-chris-berry","status":"publish","type":"post","link":"\/gb\/en\/blog\/ringside-insider-interview-with-chris-berry\/","title":{"rendered":"Ringside: Insider Interview with Chris Berry"},"content":{"rendered":"

Welcome back to Ringside. Our interview series invites leaders from across communications and technology sectors to share their views on trends, current issues, and reflections on their careers. Today, we caught up with Chris Berry, the managing director of RingCentral Partner, Liquid Voice<\/a>.<\/p>\n

Can you tell us a bit about Liquid Voice?<\/span><\/strong><\/h2>\n

Liquid Voice is a specialist solution provider of interaction recording and analytics software. We ingest any type of multimedia used in communications that you’ve recorded, need to record now or will need to record in the future. Liquid Voice consolidates these interactions in a single repository and links conversations. This makes it easy for organisations to search for recordings and analyse interactions, which generates invaluable insights.<\/span><\/p>\n

What’s your role at Liquid Voice, and what do you love about your job?<\/span><\/strong><\/h2>\n

I’m the managing director of our UK business; focusing on strategy and corporate governance. I’m also lucky enough to get involved in some of the more complicated customer requirements and be active in considerable partner relationship development. I love the tech industry’s ever-changing landscape and get a lot of pleasure out of solving problems in this sector. For me, this is the ideal situation. I genuinely love my job and am lucky to work with really great employees, customers and partners. I’m very grateful.<\/span><\/p>\n

In what way has business communications changed over your career?<\/span><\/strong><\/h2>\n

It’s now so easy for customers to consume business communications \u2013 this has been the most significant change. The evolution of IP telephony<\/a> paved the way for easy-to-deploy systems provided by people (like us) who weren’t large-scale hardware manufacturers.<\/span><\/p>\n

How have the events of the past 12 months impacted the way you work?<\/span><\/strong><\/h2>\n

COVID-19 has accelerated the wide-scale adoption of cloud-based unified communications<\/a> (UC). We started to work from home as soon as the government suggested it, which I realise is not possible for all industries. However, we have been fortunate to adapt exceptionally well and have seen an increase in productivity. There’s been an irreversible change (in a good way) in how businesses operate.<\/span><\/p>\n

Although nothing beats being in a room with someone, and I am keen for this to return, factors such as congestion, pollution, transport costs, housing shortages, and work-life balance will mean that predominantly home-based working is here to stay.<\/span><\/p>\n\t\t