{"id":16947,"date":"2021-02-22T08:46:15","date_gmt":"2021-02-22T08:46:15","guid":{"rendered":"\/gb\/en\/blog\/?p=16947"},"modified":"2023-01-16T17:31:00","modified_gmt":"2023-01-16T17:31:00","slug":"are-you-delivering-excellent-customer-service","status":"publish","type":"post","link":"\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/","title":{"rendered":"Are You Delivering Excellent Customer Service?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">People, process and technology are the three core elements of great <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/contact-centre\/overview.html\">contact centre<\/a> performance. The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how contact centre centres are delivering exceptional customer service.<\/span><\/p>\n\t\t<style>\r\n\t\t\t@media (min-width: 768px) {\r\n\t\t\t\t.bottom-cta .bottom-cta-img {\r\n\t\t\t\t\tfloat: left;\r\n\t\t\t\t\twidth: 50%;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-img img {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta {\r\n\t\t\t\tbackground: #001138;\r\n\t\t\t\tpadding: 30px;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy {\r\n\t\t\t\tpadding: 0 30px;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy .btn-primary {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<div class=\"bottom-cta  CID-cta-2FdM5dTp IID-cta-69d2a4392ffdc\"\r\n\t\t\tdata-dl-custom-type=\"cta\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2021\/02\/ringcentral-call-centre-helper-spring-survey.png\" alt=\"Call to action banner\">\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<span style=\"font-size: 24px; line-height: 30px;\">Learn how contact centres are delivering exceptional customer service.<\/span>\r\n\t\t\t\t<span class=\"text-center\" style=\"display: block;\">\r\n\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\ttitle=\"Download the survey report\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/lp\/cch-survey.html\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"Learn how contact centres are delivering exceptional customer service.\"\r\n\t\t\t\t\tdata-dl-name=\"Learn how contact centres are delivering exceptional customer service. | Get the report\">Get the report<\/a>\r\n\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n<p><b>Read the comprehensive report to explore:\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are the top two metrics contact centres are using to measure the performance of their <a href=\"\/gb\/en\/blog\/collaboration-tools-for-customer-service-teams\/\">customer service teams<\/a>?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Why are traditional surveys losing traction?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Why are contact centres still struggling to measure advisor performance?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are the most used metrics \u2013 and which metrics are most effective for the <a href=\"\/gb\/en\/blog\/definitions\/workforce-management-wfm\/\">workforce management<\/a> team?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are the main pros and cons of average handling time (AHT)?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How has the attrition rate changed in the last 12 months? How can contact centres overcome it?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Contact centres are looking for less invasive ways to measure customer satisfaction, such as speech analytics and other forms of customer research. How is the CSAT and NPS in <\/span><b>your<\/b><span style=\"font-weight: 400;\"> contact centre?<\/span><\/p>\n\t\t<div class=\"uc-expo-cta-2 style-4  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"inner-container\">\r\n\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t<span>Get the Metrics section of Call Centre Helper's Spring Survey report for free.<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"button\">\r\n\t\t\t\t\t<span class=\"\">\r\n\t\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/lp\/cch-survey.html\"\r\n\t\t\t\t\t\t\tdata-dl-additional-info=\"Get the Metrics section of Call Centre Helper's Spring Survey report for free.\"\r\n\t\t\t\t\t\t\tdata-dl-name=\"Get the Metrics section of Call Centre Helper's Spring Survey report for free. | Download now\" target=\"_blank\"\r\n\t\t\t\t\t\t\trel=\"noopener\" title=\"Download the survey report\">Download now<\/a>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how &hellip; <a href=\"\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Are You Delivering Excellent Customer Service?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":16946,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[224,24,163,157,42],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Are You Delivering Excellent Customer Service? | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how contact centre centres are delivering exceptional customer service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Are You Delivering Excellent Customer Service? | RingCentral UK Blog","description":"The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how contact centre centres are delivering exceptional customer service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/"},"author":{"name":"RingCentral Team","@id":"\/gb\/en\/blog\/#\/schema\/person\/cc4f043d2b478862a8622c28b0ebd08c"},"headline":"Are You Delivering Excellent Customer Service?","datePublished":"2021-02-22T08:46:15+00:00","dateModified":"2023-01-16T17:31:00+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/"},"wordCount":254,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["call centre","contact centre","contact centre remote working","customer experience","managing remote teams"],"articleSection":["Contact Centre"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/","url":":\/gb\/en\/blog\/are-you-delivering-excellent-customer-service\/","name":"Are You Delivering Excellent Customer Service? 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