{"id":16403,"date":"2021-02-16T06:51:42","date_gmt":"2021-02-16T06:51:42","guid":{"rendered":"\/gb\/en\/blog\/?p=16403"},"modified":"2023-01-16T12:30:06","modified_gmt":"2023-01-16T12:30:06","slug":"10-tips-to-effectively-reduce-stress-for-your-customer-support-staff","status":"publish","type":"post","link":"\/gb\/en\/blog\/10-tips-to-effectively-reduce-stress-for-your-customer-support-staff\/","title":{"rendered":"10 Tips to Effectively Reduce Stress for Your Customer Support Staff"},"content":{"rendered":"

The number of customer service representatives is growing year by year. Especially with the current pandemic situation, <\/span>remote support customer services<\/span><\/a> have become even more important than before. Despite growing demands for digital service channels such as Facebook, Whatsapp, and chatbot, <\/span>over 50% of consumers<\/span><\/a> still prefer to contact a customer support agent via phone calls, email or live chat.\u00a0<\/span>\"10<\/p>\n

Source: <\/span>RingCentral<\/span><\/a><\/p>\n

Unfortunately, increasing requests for customer support have led to a higher percentage of <\/span>employee burnouts<\/span><\/a>. In fact, it is reported that more than two-thirds of 7500 full-time employees have experienced burnouts at work. Some indicators of burnouts at work include frequent absence, less motivation, and losing focus easily. Moreover, unhappy employees may eventually result in high turnover rates and a cost of <\/span>turnover at $10,000 per agent<\/span><\/a> if customer support managers don\u2019t tackle this problem properly.\u00a0\u00a0<\/span><\/p>\n

There\u2019re <\/span>a number of reasons<\/span><\/a> for extreme stress amongst customer service representatives:\u00a0<\/span><\/p>\n