{"id":15736,"date":"2021-01-05T09:17:51","date_gmt":"2021-01-05T09:17:51","guid":{"rendered":"\/gb\/en\/blog\/?p=15736"},"modified":"2021-01-11T10:12:24","modified_gmt":"2021-01-11T10:12:24","slug":"must-have-skills-modern-workforce","status":"publish","type":"post","link":"\/gb\/en\/blog\/must-have-skills-modern-workforce\/","title":{"rendered":"The Must-Have Skills for the Modern Workforce"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Much has been written about \u201cthe modern workforce\u201d and what that means for businesses far and wide. Most of the articles I have come across have been focused on what businesses need to do in order to adapt to the modern workforce \u2013 primarily comprised of Millennials and GenZ workers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While the considerations that need to be made are indeed important for businesses, of equal importance are the skills that must be developed within teams and individuals so they can succeed in today\u2019s modern workplace.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having been one that has led teams and built a company, these are some of the skills I believe are an absolute must for any worker or company that wants to excel in these modern times.<\/span><\/p>\n<h2><b>Emotional intelligence<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Put simply, emotional intelligence is recognising and understanding the emotions in another person and ourselves. While it may be easy to dismiss emotions as something that is not part of business, the reality is that as long as organisations are composed of people, emotion will play a role in their dynamics.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way to develop our emotional intelligence is to take the time to recognise the humanity in our businesses and invest in understanding those we work with. What is their motivation? What fears do they have? What are their strengths and weaknesses?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By understanding what makes us and the ones we work with tick, we will perform better as a whole.\u00a0<\/span><\/p>\n<h2><b>Empathy<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If there is one thing that I believe is lacking in our world today, it is empathy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While emotional intelligence is understanding the emotions within ourselves and our co-workers, empathy goes further in that we are able to relate to those feelings or emotions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the uncertainty of our world today, many people are stressed, anxious and uncertain; this is why empathy is needed more than ever. The ability to put ourselves in another\u2019s situation shows them we care and also shapes the response we will have towards them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Empathy will also have a profound impact on your business and those around you, <\/span><a href=\"https:\/\/www.forbes.com\/sites\/bryanrobinson\/2019\/07\/03\/workplace-empathy-packs-a-powerful-punch-increasing-job-satisfaction-motivation-and-productivity\/?sh=700aae8a2b60\"><span style=\"font-weight: 400;\">as shown in this article published in Forbes<\/span><\/a>.<\/p>\n<p><span style=\"font-weight: 400;\">If you want to be a modern workplace, empathy is a must!<\/span><\/p>\n\t\t<style>\r\n\t\t\t@media (min-width: 768px) {\r\n\t\t\t\t.bottom-cta .bottom-cta-img {\r\n\t\t\t\t\tfloat: left;\r\n\t\t\t\t\twidth: 50%;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-img img {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta {\r\n\t\t\t\tbackground: #001138;\r\n\t\t\t\tpadding: 30px;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy {\r\n\t\t\t\tpadding: 0 30px;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy .btn-primary {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<div class=\"bottom-cta  CID-cta-2FdM5dTp IID-cta-69d0034c9ea65\"\r\n\t\t\tdata-dl-custom-type=\"cta\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/03\/john-123.png\" alt=\"Call to action banner\">\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<span style=\"font-size: 24px; line-height: 30px;\">How will our leaders take us forward? Read 'The role of leadership' eBook.<\/span>\r\n\t\t\t\t<span class=\"text-center\" style=\"display: block;\">\r\n\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\ttitle=\"download ebook\" href=\"https:\/\/netstorage.ringcentral.com\/uk\/ebook\/role_of_leadership.pdf\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"How will our leaders take us forward? Read 'The role of leadership' eBook.\"\r\n\t\t\t\t\tdata-dl-name=\"How will our leaders take us forward? Read 'The role of leadership' eBook. | Download the eBook\">Download the eBook<\/a>\r\n\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n<h2><b>Communication<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Not long ago I was in a meeting with a client\u2019s marketing and sales team. After the 90-minute session ended I received an email from one of the key stakeholders detailing some concerns she had during the meeting. The most frustrating thing about the email was that the meeting was specifically about any challenges or issues that needed to be overcome in order to keep our project on track.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Being able to communicate clearly and openly with colleagues has always been essential, but it is even more so right now.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Healthy communication is not just about dictating a set of facts or information, it includes being able to have hard conversations and articulating in a helpful and meaningful way that benefits the recipient. It includes being able to listen and discern. All of these things are a part of useful and helpful communication and a must-have skill for any modern worker today.<\/span><\/p>\n<h2><b>Adaptability<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If 2020 has taught us anything it\u2019s that we do not always have control over what happens. However, what we <em>do<\/em> have control over is our response to situations and unplanned changes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Being adaptable is a skill that should be highly sought after for those looking to assemble a modern workforce. Pandemics aside, most business is in a constant state of change and those employees and leaders who can adapt and move forward are oftentimes that ones that reach the highest levels of success.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While none of us know what the future holds, we do know that the workforce is getting younger, that we are now seeing the first generation of digital natives enter the workforce. Companies need to be aware that this will impact how they operate going forward. Rather than hiring based on just specific hard skills, place equal importance on the soft skills that are required to succeed in today\u2019s modern business environment.<\/span><\/p>\n\t\t<div class=\"uc-expo-cta-2 style-4  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"inner-container\">\r\n\t\t\t\t<div class=\"text\">\r\n\t\t\t\t\t<span>What else do leaders need to deliver in preparing their businesses for the new world of work?<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"button\">\r\n\t\t\t\t\t<span class=\"\">\r\n\t\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" href=\"https:\/\/netstorage.ringcentral.com\/uk\/ebook\/role_of_leadership.pdf\"\r\n\t\t\t\t\t\t\tdata-dl-additional-info=\"What else do leaders need to deliver in preparing their businesses for the new world of work?\"\r\n\t\t\t\t\t\t\tdata-dl-name=\"What else do leaders need to deliver in preparing their businesses for the new world of work? | Download the eBook\" target=\"_blank\"\r\n\t\t\t\t\t\t\trel=\"noopener\" title=\"download ebook\">Download the eBook<\/a>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>Much has been written about \u201cthe modern workforce\u201d and what that means for businesses far and wide. Most of the articles I have come across have been focused on what &hellip; <a href=\"\/gb\/en\/blog\/must-have-skills-modern-workforce\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;The Must-Have Skills for the Modern Workforce&#8221;<\/span><\/a><\/p>\n","protected":false},"author":80,"featured_media":15737,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[56,178,66],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Must-Have Skills for the Modern Workforce | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"These are some of the skills that are an absolute must for any business or employee that wants to excel in the modern era of work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/must-have-skills-modern-workforce\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carlos Hidalgo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Must-Have Skills for the Modern Workforce | RingCentral UK Blog","description":"These are some of the skills that are an absolute must for any business or employee that wants to excel in the modern era of work.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/gb\/en\/blog\/must-have-skills-modern-workforce\/","twitter_misc":{"Written by":"Carlos Hidalgo","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":":\/gb\/en\/blog\/must-have-skills-modern-workforce\/#article","isPartOf":{"@id":"\/gb\/en\/blog\/must-have-skills-modern-workforce\/"},"author":{"name":"Carlos Hidalgo","@id":"\/gb\/en\/blog\/#\/schema\/person\/13a40a87ed33436ac05ba1963642a7ee"},"headline":"The Must-Have Skills for the Modern Workforce","datePublished":"2021-01-05T09:17:51+00:00","dateModified":"2021-01-11T10:12:24+00:00","mainEntityOfPage":{"@id":"\/gb\/en\/blog\/must-have-skills-modern-workforce\/"},"wordCount":777,"commentCount":0,"publisher":{"@id":"\/gb\/en\/blog\/#organization"},"keywords":["collaboration","employee experience","future of work"],"articleSection":["UC - Collaboration"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":[":\/gb\/en\/blog\/must-have-skills-modern-workforce\/#respond"]}]},{"@type":"WebPage","@id":"\/gb\/en\/blog\/must-have-skills-modern-workforce\/","url":":\/gb\/en\/blog\/must-have-skills-modern-workforce\/","name":"The Must-Have Skills for the Modern Workforce | RingCentral UK Blog","isPartOf":{"@id":"\/gb\/en\/blog\/#website"},"datePublished":"2021-01-05T09:17:51+00:00","dateModified":"2021-01-11T10:12:24+00:00","description":"These are some of the skills that are an absolute must for any business or employee that wants to excel in the modern era of work.","breadcrumb":{"@id":":\/gb\/en\/blog\/must-have-skills-modern-workforce\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":[":\/gb\/en\/blog\/must-have-skills-modern-workforce\/"]}]},{"@type":"BreadcrumbList","@id":":\/gb\/en\/blog\/must-have-skills-modern-workforce\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"RingCentral Blog","item":"\/gb\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"UC - 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Over the span of the last two plus decades, Hidalgo has held corporate roles, started his own entrepreneurial ventures and served in non-profits. In addition to his various roles and business pursuits, Hidalgo is the author of two books Driving Demand, one of the Top 5 Marketing Books of all time according to Book Authority which was published in 2015 and The UnAmerican Dream which was published in 2019.","sameAs":["https:\/\/www.instagram.com\/cahidalgo_","https:\/\/www.linkedin.com\/in\/carlos-hidalgo-4a805a1\/","https:\/\/twitter.com\/https:\/\/twitter.com\/cahidalgo"],"url":"\/gb\/en\/blog\/author\/carlos-hidalgo\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/15736"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=15736"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/15736\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/15737"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=15736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=15736"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=15736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}