{"id":15110,"date":"2021-03-09T09:00:21","date_gmt":"2021-03-09T09:00:21","guid":{"rendered":"\/gb\/en\/blog\/?p=15110"},"modified":"2023-01-17T10:25:10","modified_gmt":"2023-01-17T10:25:10","slug":"what-is-live-chat","status":"publish","type":"post","link":"\/gb\/en\/blog\/what-is-live-chat\/","title":{"rendered":"What is Live Chat? The Definitive Guide for Businesses"},"content":{"rendered":"

Are you considering implementing live chat support within your customer contact centre? Find out everything you need to know about using live chat as a support channel for your business.<\/span>
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Implementing customer messaging software: Live chat technology<\/h2>\n

As the worlds of business and e-commerce experience rapid digital transformation, one feature that has had to evolve quickly is how we communicate with our customers. <\/span>A few years ago, the main contact centre solutions were email and phone<\/span>. Today\u2019s customers demand better service and more instantaneous communication. <\/span>
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\n<\/span>Emails can often take time to be responded to, and phone calls may face the barrier of different time zones if a company spans several countries. The only way to avoid this <\/span>latter issue<\/span> is if your call centre operates 24\/7. While self-service FAQ sections may offer solutions to some questions, they are limited in what they offer and which questions they can answer. <\/span>
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\n<\/span>With the increasing demand for better and quicker communications, companies must meet that demand to maintain good customer experiences.<\/span>
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\n<\/span>The <\/span>contact centre solution<\/a><\/span> that<\/span> most companies are opting for is live chat support. Live chat offers an option that provides <\/span>great customer experience<\/span><\/a>, but the <\/span>statistics about online chat<\/span><\/a> support tell only part of the story:<\/span><\/p>\n