{"id":13954,"date":"2020-12-16T04:31:52","date_gmt":"2020-12-16T04:31:52","guid":{"rendered":"\/gb\/en\/blog\/?p=13954"},"modified":"2023-01-16T14:24:55","modified_gmt":"2023-01-16T14:24:55","slug":"guide-to-ecommerce-marketing-strategies","status":"publish","type":"post","link":"\/gb\/en\/blog\/guide-to-ecommerce-marketing-strategies\/","title":{"rendered":"Guide to eCommerce Marketing Strategies"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It\u2019s no secret that there\u2019s been a dramatic change to the way we shop.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The days of strolling the high streets have been replaced with scrolling eCommerce websites. Whether it be just browsing, doing research, or actually making a purchase, shopping is now synonymous with the internet. So much so that <\/span><a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-strategies\/app-and-mobile\/global-consumers-search-statistics\/\"><span style=\"font-weight: 400;\">98% of global consumers<\/span><\/a><span style=\"font-weight: 400;\"> shop online.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But with nearly every industry selling their products in the digital marketplace, what\u2019s the best way for your online store to reach customers and drive sales?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The eCommerce takeover has challenged long-standing retail marketing strategies, making way for new approaches to promoting products and<\/span><a href=\"\/gb\/en\/blog\/build-business-around-customers\/#ring-uk\"><span style=\"font-weight: 400;\"> winning over customers<\/span><\/a><span style=\"font-weight: 400;\">. In this guide, we\u2019ll cover effective eCommerce marketing strategies for your<a href=\"\/gb\/en\/blog\/how-to-start-an-online-business\/\"> online business<\/a>, including tips and best practices for implementing each strategy successfully.\u00a0<\/span><\/p>\n<h2><strong>What is Ecommerce Marketing?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Ecommerce marketing is the act of promoting your online store to increase sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This includes strategies and tactics focused on building brand awareness, driving traffic and generating leads, and converting visitors into paying customers. These efforts can span across several marketing channels, using both paid and non-paid promotions, and a variety of content types.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below, we\u2019ll discuss the different types of eCommerce marketing and the strategies that you can use for your own store.<\/span><\/p>\n<h2><strong>Types of Ecommerce Marketing<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Setting an eCommerce marketing strategy depends on several factors, including advertising budgets, target audiences, product types, and promotional materials. And with new marketing channels becoming readily available, such as social media platforms or updates to search engine advertising, strategies are bound to change continuously.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, there\u2019s no one perfect eCommerce <a href=\"https:\/\/venngage.com\/blog\/marketing-plan\/\">marketing plan<\/a> to follow. Instead, it will be a mix-and-match of different types of marketing tactics and strategies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the most common strategies used by eCommerce marketers.<\/span><\/p>\n<h3><strong>1. Paid Advertising<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Paid advertising is considered an essential part of most eCommerce marketing efforts.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Commonly referred to as pay-per-click (PPC) advertising, this type of marketing uses paid ads to reach audiences and promote products. With PPC campaigns, brands pay an advertising network any time audiences interact with their ad, whether that be an impression or a click.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13963 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-8-2.png\" alt=\"paid-advertising-ecommerce-marketing-strategies\" width=\"736\" height=\"535\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-8-2.png 736w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-8-2-300x218.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-8-2-640x465.png 640w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/www.google.com\/\"><i><span style=\"font-weight: 400;\">Google<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">PPC advertising is an effective path to your target audiences, as well as to be seen by potential customers who may not know about your brand yet. For example, a luggage company could pay Google to show their ad anytime someone searches for \u201cBest Weekend Luggage\u201d. This not only puts the product in front of high-quality leads whose intent it is to find luggage, but it also builds brand awareness to those not yet familiar with this particular brand.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, PPC advertising tends to be quicker and more measurable than other digital marketing tools. It allows brands to get at the top of search results and rank above competitors in a shorter time period, especially in comparison to SEO. It also provides valuable insights into how effective your ads are. Networks like Google and Facebook provide extensive data into where your ads are being seen and by whom. Qualitative data like what images or copy are more effective and the overall ROI of your PPC campaigns is also available.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13966 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-11.png\" alt=\"paid-advertising-on-facebook\" width=\"711\" height=\"590\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-11.png 711w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-11-300x249.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-11-640x531.png 640w\" sizes=\"(max-width: 711px) 100vw, 711px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/www.facebook.com\/\"><i><span style=\"font-weight: 400;\">Facebook<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">There are many different types of PPC campaigns; the most common include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Search ads on networks like Google or Bing.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Social ads on platforms like Facebook, Instagram, Youtube.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Display and banner ads on external websites.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Notable, but less common, PPC campaigns include Gmail sponsored promotions, YouTube instream ads, and Amazon advertising.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most useful for eCommerce sites is Google Shopping, which features shopping-specific ads at the top of search engine results. Shown with the ad are an image, pricing details, and short product description so customers intent on online shopping can find what they&#8217;re looking for in the search results.<\/span><\/p>\n<h3><strong>Paid Advertising Best Practices:<\/strong><\/h3>\n<ul>\n<li>\n<h4><b>Find the Best Keywords<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Perform keyword research to know which keywords to target for your campaigns. Select key words relevant to your ad and your target audience. Focus on long-tail keywords that will generate more quality leads, and have a lower cost-per-click.<\/span><\/p>\n<ul>\n<li>\n<h4><b>Create Relevant Landing Pages<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Landing pages are essential for PPC campaigns. When a visitor clicks on your ad, they will want to <\/span><a href=\"\/gb\/en\/blog\/unifying-communications-business\/#ring-uk\"><span style=\"font-weight: 400;\">find the information<\/span><\/a><span style=\"font-weight: 400;\"> directly related to their search. If this doesn\u2019t happen, you can almost guarantee that they will immediately bounce \u2014 making it so that you lose that website visitor and hurt your Quality Score, which impacts ad placement and bidding costs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Create different landing pages to match different ads. This includes using headlines that fit with the ad, high-quality images, related content, and a clear, concise call to action (CTA).<\/span><\/p>\n<ul>\n<li>\n<h4><b>Evaluate budget and ads regularly.\u00a0<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Getting your PPC campaigns set up is just the start. This type of advertising requires regular monitoring and optimisation. Ensure you are getting the most out of your budget and seeing a strong ROI for your ads \u2014 especially since networks like Google and Facebook are highly competitive and tend to have higher costs. You won\u2019t want to waste your budget on high-cost ads that don\u2019t reach your target audience or improve your conversion rate.<\/span><\/p>\n<h3><strong>2. SEO<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.omnikick.com\/seo-campaign-complete-guide-measuring-roi\/\">Search engine optimization<\/a> (SEO) is another must-have for eCommerce marketing, whether you\u2019re a large or small business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, SEO is the process of getting your eCommerce site to the top of search results from search engines like Google, Bing, etc. Ranking high on search engines means more visibility for your business, and generating more organic (aka free) traffic to your store.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13957 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-1-7.png\" alt=\"search-engine-results-page\" width=\"1367\" height=\"1117\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-1-7.png 1367w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-1-7-300x245.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-1-7-640x523.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-1-7-768x628.png 768w\" sizes=\"(max-width: 1367px) 100vw, 1367px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"http:\/\/google.com\"><i><span style=\"font-weight: 400;\">Google<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Consider your own personal shopping habits. When you are looking to buy a product, or even just browse, what do you do? Most people\u2019s answer would be a Google search. Appearing at the top of search results puts your store in front of highly-interested audiences, and can reach customers you may not have targeted in paid ad campaigns.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next to that, organic search results tend to be more relevant to customers than the paid ads displayed at the top of the page. In fact, <\/span><a href=\"https:\/\/martech.zone\/seo-statistics\/\"><span style=\"font-weight: 400;\">70-80% of search engine users <\/span><\/a><span style=\"font-weight: 400;\">are ignoring the paid ads and are only focusing on the organic results<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The overall goal of SEO is to <\/span><a href=\"\/gb\/en\/blog\/build-business-around-customers\/#ring-uk\"><span style=\"font-weight: 400;\">reach customers<\/span><\/a><span style=\"font-weight: 400;\">, get them to click on your link, and then get them to stay on your site. This involves a combination of tactics and optimisations through keywords, <a href=\"https:\/\/ecommercetuners.com\/ecommerce-site-architecture\/\">site structure<\/a>, and content.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The starting point for SEO is keyword research to identify the keywords relevant to your potential customer\u2019s searches. This is a process of brainstorming which keywords you think are important, seeing what your competitors are focusing on, and using tools that show metrics like search volume and keyword difficulty.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Along with keyword research, your site\u2019s structure is important. Through proper navigation and internal linking, it should be easy for both search engines and visitors to find what they are searching for. As a golden rule, every page should be able to be reached within three clicks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From here, you\u2019ll want your site to fit a searcher\u2019s intent. Optimize titles &amp; meta descriptions so that they are easy to read, clear, and to the point when they appear in search engines. Keep in mind that search engines have become increasingly sophisticated. Stuffing your site with irrelevant content just to get clicks doesn\u2019t work, and can actually penalise your site.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">SEO Best Practices:<\/span><\/h3>\n<ul>\n<li>\n<h4><b>Consider the customer experience.<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Not only do you want to get customers to click on your site, but you also want them to stay. When a customer clicks on your link, they want answers to their initial search query. If they land on a page with content that\u2019s completely irrelevant or a site so cluttered, they can\u2019t find what they\u2019re looking for. They\u2019ll leave. High bounce rates mean you\u2019re missing out on potential customers, as well as hurting your SERP rankings.\u00a0<\/span><\/p>\n<ul>\n<li>\n<h4><b>Speed matters<\/b><\/h4>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Google rewards sites with fast loading pages. Using <\/span><a href=\"https:\/\/developers.google.com\/speed\/pagespeed\/insights\/\"><span style=\"font-weight: 400;\">Google\u2019s PageSpeed Insights tool, <\/span><\/a><span style=\"font-weight: 400;\">you can get insights on where you need to improve.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Page load speed is also important for the <a href=\"\/gb\/en\/blog\/definitive-guide-customer-experience\/\">customer experience<\/a>. <\/span><a href=\"https:\/\/neilpatel.com\/blog\/loading-time\/\"><span style=\"font-weight: 400;\">47% of consumers <\/span><\/a><span style=\"font-weight: 400;\">expect a web page to load in two seconds or less, and just a one-second delay can decrease conversions.\u00a0<\/span><\/p>\n<h4><b>Be invested in the process.<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">While you won\u2019t pay for SEO the same way you do PPC campaigns, it\u2019s still an investment. SEO requires time and effort, and it takes much, much longer to see the results. Google algorithms change regularly, so be sure to follow any updates and adjust your site accordingly.<\/span><\/p>\n<h3><strong>3. Content Marketing<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Linked together with your other marketing strategies, content marketing is an effective way to build your online presence and generate leads to your eCommerce site.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Content marketing focuses on creating and using content \u2014 like blogs, infographics, video, guides, images, etc. \u2014 to reach and engage potential customers. This is a form of <a href=\"\/gb\/en\/blog\/definitions\/inbound-marketing\/\">inbound marketing<\/a>, where customers come to you rather than you going out to find customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To be clear, this content is not promotional. Instead, it attracts potential customers via search engines or social media by being informative, engaging, and entertaining. For example, someone could be searching for healthy eating and find a blog titled \u201c7 Healthy Meals You Can Cook This Week\u201d written by a food-box delivery service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only does content help bring in potential customers, but it also boosts the effectiveness of your other marketing channels. Quality content can improve SERP rankings and help with overall SEO efforts. It also provides intriguing content for email marketing, newsletters, and social media shares \u2014 especially content that people want to share and has the potential to go viral. Informative content like FAQ pages and customer success stories can be used for bottom-of-the-funnel customers who need that final push to make a purchase.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13967 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-2-6.png\" alt=\"content-marketing-strategy\" width=\"1000\" height=\"935\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-2-6.png 1000w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-2-6-300x281.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-2-6-640x598.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-2-6-768x718.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/www.rei.com\/learn\/expert-advice\"><i><span style=\"font-weight: 400;\">REI<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Next to that, content establishes credibility and authority in your industry. For example, American sports gear brand REI writes \u201cExpert Advice\u201d blogs with highly informative content. The blogs are filled with tips and recommendations for the outdoors, such as how to prepare for backpacking or guides to backcountry skiing. From this content, REI is a trusted source for anything related to outdoor sports and the retailer of choice for customers looking for these products.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most common type of content is blog and article posts. But as the competition grows, a simple 2-3 paragraph blog no longer works. To meaningfully engage customers, content must now be well-researched, filled with videos and images, and extensive in length.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additional content types for your content marketing strategy include:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer success stories<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Case studies<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whitepapers and guides<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Interviews<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Infographics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">GIFs<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quizzes and polls<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Forums and community pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">FAQ pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Downloadable templates<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/stackla.com\/resources\/blog\/what-is-user-generated-content-the-ultimate-guide-to-ugc-marketing\/\"><span style=\"font-weight: 400;\">User-generated content\u00a0<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the past 10 years or so, video has emerged to be the preferred content type for audiences. This is especially true for eCommerce, as <\/span><a href=\"https:\/\/www.thinkwithgoogle.com\/consumer-insights\/consumer-trends\/online-video-brand-shopping-statistics\/\"><span style=\"font-weight: 400;\">over 50% of global shoppers <\/span><\/a><span style=\"font-weight: 400;\">say online video has helped them decide which specific brand or product to buy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With new media-centric social media options like YouTube, Instagram, and Tik-Tok, videos can be easily uploaded and shared with content such as tutorials, live Q&amp;A sessions, and influencer vlogs.\u00a0<\/span><\/p>\n<h4><strong>Content Marketing Best Practices:<\/strong><\/h4>\n<ul>\n<li><b>Create quality content<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As we mentioned before, you don\u2019t just need content, and you need quality content. Content that is well written and in-depth is bound to rank higher. While content that is irrelevant or lacking substance will result in high bounce rates, which will consequently hurt your SEO efforts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And there\u2019s no shortcut to quality content. Google penalises sites for stuffing blogs with keywords or republishing content from sites without permission.\u00a0<\/span><\/p>\n<ul>\n<li><b>Start collaborating with other sites.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Collaborating with other sites can prove to be very useful for your content marketing efforts. Through link exchanges and submitting guest blogs, you can put your eCommerce store in front of wider audiences and have a new source for referring traffic to your site.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This also helps with SEO. The more sites that <a href=\"https:\/\/userp.io\/free-link-building-tools\/\">link back to your site<\/a> signals to Google that your site is credible, and as a result will help strengthen your domain authority.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-13956\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-12-1.png\" alt=\"Guide to eCommerce Marketing Strategies-153\" width=\"1096\" height=\"770\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-12-1.png 1096w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-12-1-300x211.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-12-1-640x450.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-12-1-768x540.png 768w\" sizes=\"(max-width: 1096px) 100vw, 1096px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/www.runnersneed.com\/expert-advice\/gear-guides\/gait-analysis.html\"><i><span style=\"font-weight: 400;\">RunnersNeed<\/span><\/i><\/a><\/p>\n<ul>\n<li><b>Provide content for customer success<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Beyond the initial inbound marketing, content can play a role in keeping customers and reducing churn.<\/span><a href=\"\/gb\/en\/blog\/7-proven-strategies-for-reducing-call-centre-demand\/#ring-uk\"><span style=\"font-weight: 400;\"> Continuously educate your existing customers<\/span><\/a><span style=\"font-weight: 400;\"> about your products with content like video tutorials or virtual workshops. The more content you have that helps customers enjoy and get the most out of your product, the more likely they are to stay a customer.\u00a0<\/span><\/p>\n<h3><strong>4. Social Media<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">With most platforms being free and widely used by target audiences, social media has emerged as a go-to channel for almost every industry, including eCommerce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Almost every business uses social media in one form or another. When done effectively, social media provides another channel for reaching audiences, including niche-focused audiences that are active in social media groups or forums.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also an opportunity to test new content, like influencer collaborations, or <\/span><a href=\"\/gb\/en\/blog\/what-is-a-webinar\/\"><span style=\"font-weight: 400;\">live videos<\/span><\/a><span style=\"font-weight: 400;\">. Having new content to use allows for your brand to interact with customers in unique ways, such as livening customer support with GIFs or running contests that encourage user-generated content.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, it\u2019s not as simple as setting up a Facebook page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Social media marketing encompasses a variety of paid and non-paid efforts, ranging from PPC ads that directly target customers to content shared organically by happy customers. This requires planning for which platforms to use, how accounts will be <\/span><a href=\"\/gb\/en\/blog\/social-media-best-practices-businesses\/#ring-uk\"><span style=\"font-weight: 400;\">managed and maintained<\/span><\/a><span style=\"font-weight: 400;\">, and what type of content will engage customers.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13961 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-6-5.png\" alt=\"social-media-marketing-strategy\" width=\"384\" height=\"575\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-6-5.png 384w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-6-5-200x300.png 200w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/www.icekitchen.co.uk\/\"><i><span style=\"font-weight: 400;\">Ice Kitchen<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> Facebook<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Certain platforms are now tailored to eCommerce shopping. Referred to as \u201csocial commerce\u201d, this streamlines the buying process, making it possible for customers to purchase as they scroll through their timelines. Social commerce features vary by platform but typically include \u201cbuy now\u201d buttons, shoppable posts, or 3rd party plugins.\u00a0<\/span><\/p>\n<h4><strong>Social Media Best Practices:<\/strong><\/h4>\n<ul>\n<li><b>Choose the best platform for your products.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A common mistake for many businesses thinks that they need to have some sort of presence on every social media platform. Although most platforms are free, there is a considerable amount of work that\u2019s required. Failing to give the proper attention required could actually hurt your credibility \u2014 for instance, if someone goes to your page and it hasn\u2019t been updated in years.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13959 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-4-6.png\" alt=\"average-order-value-per-social-media-channel\" width=\"600\" height=\"290\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-4-6.png 600w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-4-6-300x145.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p style=\"text-align: center;\">Source: <a href=\"https:\/\/www.shopify.com.au\/retail\/social-commerce-for-retail-what-is-it-and-examples-of-retailers-doing-it-well\"><i><span style=\"font-weight: 400;\">Shopify<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Ecommerce is highly visual. Images and video are needed to show off the product to audiences, and successful social media campaigns follow this logic. For example, visually-centric platforms like Instagram or Pinterest are more fitting for eCommerce brands than other social media like Twitter.\u00a0<\/span><\/p>\n<ul>\n<li><b>Leverage user-generated content<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">User-generated content (UGC) is content \u2014 like <\/span><span style=\"font-weight: 400;\">posts, tweets, images, videos, blogs, reviews \u2014 that comes organically by your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Typically created and shared on social media, UGC is a major asset to your social media presence, with <\/span><a href=\"https:\/\/medium.com\/@lexywright\/the-50-user-generated-content-stats-you-need-to-know-8ffbeebf8552\"><span style=\"font-weight: 400;\">86% of Millennials<\/span><\/a><span style=\"font-weight: 400;\"> saying that UGC is a positive indicator of a brand&#8217;s quality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some ways to encourage UGC:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Share and repost any content from customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Promote brand-specific hashtags throughout all channels.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Host social media contests and giveaways.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Spotlight social media posts from customers on your website\/product pages.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create viral challenges around your brand\u2019s product.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-13965\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-10.png\" alt=\"Guide to eCommerce Marketing Strategies-386\" width=\"653\" height=\"808\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-10.png 653w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-10-242x300.png 242w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-10-640x792.png 640w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/><\/p>\n<p style=\"text-align: center;\">Source: <a href=\"https:\/\/www.instagram.com\/explore\/tags\/thefrankeffect\/\"><i><span style=\"font-weight: 400;\">Instagram<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"https:\/\/www.forbes.com\/sites\/viviennedecker\/2017\/02\/22\/how-australias-frank-body-built-a-20m-global-beauty-brand-on-social-media\/#751d644709e3\"><span style=\"font-weight: 400;\">Australian brand Frank Body was able to grow their brand<\/span><\/a><span style=\"font-weight: 400;\"> using only social media <\/span><span style=\"font-weight: 400;\">and UGC. The brand\u2019s hashtags #letsbefrank and #thefrankeffect were promoted across social media accounts, website pages, and products themselves. From this UGC-focused marketing campaign, the company was able to reach a worldwide audience with over 100,000 images uploaded by customers. This successful marketing strategy brought the retailer over 20 million in earnings.<\/span><\/p>\n<ul>\n<li><b>Try Influencer Marketing<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Influencers and social media go hand-in-hand. Influencers are primarily on social media platforms like Instagram, YouTube, and TikTok, and have the ability to reach niche audiences and introduce your products to their dedicated followers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since it is growing as an industry, there\u2019s plenty of agencies and databases to find influencers to partner with. But you can also do your own search by following hashtags and trends to find users posting content related to your brand. For example, if you are a makeup retailer, you can search #mua or #beautyblog to find influencers that would fit with your products and target audience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to not limit your search to only influencers with very high follower counts. Micro-influencers \u2014 influencers with 1,000 to 100,000 followers \u2014 can be just as effective.\u00a0 In <\/span><span style=\"font-weight: 400;\">fact, <\/span><a href=\"https:\/\/www.impactbnd.com\/blog\/power-of-micro-influencers\"><span style=\"font-weight: 400;\">Impact found<\/span><\/a><span style=\"font-weight: 400;\"> an increase in followers results in a decrease in engagement; and influencers with 1,000 followers had an engagement as high as 85%.<\/span><\/p>\n<h3><strong>5. Affiliate Marketing<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Incentivize word-of-mouth promotions with affiliate marketing. Affiliate marketing encourages individuals to promote your brand in exchange for a commission, typically when their referrals make a purchase.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using<\/span> <a href=\"https:\/\/tapfiliate.com\/\"><span style=\"font-weight: 400;\">affiliate tracking software<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">anyone from your existing customers to influencers can promote your brand using referral links to send traffic to your site. Referral links can be shared on social media, on websites and blogs, or even with customers personally referring friends and family.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With<\/span> <a href=\"https:\/\/www.bigcommerce.com\/blog\/word-of-mouth-marketing\/#what-is-word-of-mouth-marketing\"><span style=\"font-weight: 400;\">92% of people trusting recommendations<\/span><\/a><span style=\"font-weight: 400;\"> from friends and family, this can be a high-converting channel for eCommerce businesses. And the pay-for-performance model means you only pay for ads that actually result in purchases. This makes affiliate marketing very cost-effective, especially in comparison to the rising costs of Google and Facebook ads.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a result, affiliate marketing has become increasingly popular in recent years, and eCommerce retailers of all sizes are turning to affiliate marketing, including Amazon.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amazon runs one of the largest affiliate marketing programs in the world, <\/span><a href=\"https:\/\/affiliate-program.amazon.com\/\"><span style=\"font-weight: 400;\">Amazon Associates<\/span><\/a><span style=\"font-weight: 400;\">. The program partners with publishers and creators to promote Amazon products, offering up to 10% commission and allows affiliates to monetise their content.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-13960\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-5-7.png\" alt=\"Guide to eCommerce Marketing Strategies-379\" width=\"496\" height=\"690\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-5-7.png 496w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-5-7-216x300.png 216w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/><\/p>\n<p style=\"text-align: center;\">Source: <a href=\"https:\/\/www.buzzfeed.com\/harperhendrickson\/bath-products-amazon?origin=fil-am\"><i><span style=\"font-weight: 400;\">Buzzfeed<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">One of Amazon\u2019s most prominent affiliates is digital media outlet Buzzfeed. Buzzfeed often promotes the retail giant with content like \u201cHere\u2019s What\u2019s Actually Worth Buying on Prime Day\u201d or \u201c60 things on Amazon with 5 Star Reviews\u201d. The listicle-style content includes a short disclaimer saying they collect a share of the sale and provides links to the featured products. From these promotions, Buzzfeed drove more than <\/span><a href=\"https:\/\/www.buzzfeed.com\/jonah\/buzzfeed-in-2020\"><span style=\"font-weight: 400;\">$425M indirectly attributable transactions last year.<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h4><strong>Affiliate Marketing Best Practices:<\/strong><\/h4>\n<ul>\n<li><b>Find a variety of affiliates.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Affiliates can be anyone from your <\/span><a href=\"\/gb\/en\/blog\/customer-loyalty-innovative-customer-retention-strategies\/\"><span style=\"font-weight: 400;\">loyal customers<\/span><\/a><span style=\"font-weight: 400;\"> to top-name influencers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some companies make their affiliate program available for anyone to join, allowing for more people to promote their products and the opportunity to reach untapped markets. Other companies choose to make their affiliate program invite-only, <\/span><span style=\"font-weight: 400;\">have more control over who is promoting their products, and where they are promoting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are several<\/span><a href=\"https:\/\/tapfiliate.com\/blog\/how-to-find-great-affiliates\/\"><span style=\"font-weight: 400;\"> different types of affiliates<\/span><\/a><span style=\"font-weight: 400;\"> you can utilise to promote your eCommerce business, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Existing customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Influencers and micro-influencers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Niche bloggers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Review websites<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Industry experts and forum groups<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Non-competitive businesses (i.e. coffee brand and espresso machine makers)<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><b>Set a competitive commission rate.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For eCommerce, affiliates will typically earn a 1-time commission when their referral makes a purchase. Commission amounts can be a flat rate or a % of the sale.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To stay competitive, <\/span><span style=\"font-weight: 400;\">you can offer commission tiers and bonus schemes. This is a great way to attract top promoters and further incentivise top-performing affiliates. Bonuses can be given regularly, whenever an affiliate hits a certain sales target, or during certain periods where you really want to boost conversions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, an airline company could use bonus commissions in the winter off-season when bookings are lower. The bonus commission will encourage affiliates to be more active in promoting, which will help the airline gain high-quality referrals in a time with slower traffic and conversions.<\/span><\/p>\n<h3><strong>6. Email Marketing<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Email has always played an important role in eCommerce marketing and still does today.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email marketing allows you to connect with customers and subscribers directly. Since this is something that audiences can\u2019t scroll right past, you\u2019re more likely to grab their attention and with the right content, increase <\/span><a href=\"\/gb\/en\/blog\/omni-digital-customer-engagement-strategy\/#ring-uk\"><span style=\"font-weight: 400;\">engagement<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is especially true if emails are personalised, with <\/span><a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/2019\/07\/15-email-personalization-stats-might-surprise-you\/\"><span style=\"font-weight: 400;\">74% of marketers saying<\/span><\/a><span style=\"font-weight: 400;\"> targeted personalisation increases customer engagement. Content can be strategically tailored to fit individual customers. Whether that be with their name, celebrating specific milestones,\u00a0 products they\u2019re interested in or offers that reflect where they are in the buying process, such as cart abandonment.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13962 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-7-3.png\" alt=\"email-marketing-strategy\" width=\"471\" height=\"428\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-7-3.png 471w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-7-3-300x273.png 300w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Using automation tools, setting up highly personalised email campaigns is no longer a painstaking task. Drip campaigns can be set up to send emails based on customer segments and sent automatically based on select triggers.\u00a0<\/span><\/p>\n<h4><strong>Email Marketing Best Practices:<\/strong><\/h4>\n<ul>\n<li><b>Segment Email Lists<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For emails to be most effective, it\u2019s necessary to segment your <\/span><a href=\"https:\/\/tapfiliate.com\/blog\/how-to-build-an-email-list\/\"><span style=\"font-weight: 400;\">email lists<\/span><\/a><span style=\"font-weight: 400;\"> accordingly. These segments can be based on <\/span><a href=\"\/gb\/en\/blog\/gen-z-expectations-important-c-sat-strategy\/#ring-uk\"><span style=\"font-weight: 400;\">buyer personas<\/span><\/a><span style=\"font-weight: 400;\">, product interests, or where they are at in the buyer\u2019s journey.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Emails for visitors who are completely new to your site will look different from emails for returning customers who already have products in their <a href=\"\/gb\/en\/blog\/definitions\/shopping-cart\/\">shopping cart<\/a>. They should be tailored to a recipient\u2019s place in the customer journey. For example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Awareness stage<\/b><span style=\"font-weight: 400;\">: Emails should focus on introducing your brand to the customers. Consider using educational content about how to use your products or what makes your brand unique. This is also a good time to offer a welcome discount to bring these customers back to your store.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Consideration stage: <\/b><span style=\"font-weight: 400;\">This stage is about building trust and showing why this customer should buy from your brand. This is a great time to incorporate <\/span><a href=\"https:\/\/tapfiliate.com\/blog\/social-proof-marketing\/\"><span style=\"font-weight: 400;\">social proof, <\/span><\/a><span style=\"font-weight: 400;\">like reviews and testimonials, or more in-depth content like customer success stories.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Decision stage: <\/b><span style=\"font-weight: 400;\">These emails should be centred around closing the deal. Offer incentives that prompt the customer to buy. This could be sending personalised emails with products they saved or sending a free shipping code for customers with abandoned carts.<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-13964\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-9-1.png\" alt=\"Guide to eCommerce Marketing Strategies-474\" width=\"724\" height=\"1013\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-9-1.png 724w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-9-1-214x300.png 214w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-9-1-640x895.png 640w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/p>\n<p style=\"text-align: center;\">Source: <a href=\"https:\/\/www.uber.com\/nl\/en\/\"><i><span style=\"font-weight: 400;\">Uber<\/span><\/i><\/a><\/p>\n<ul>\n<li><b>Send different emails<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While the end goal is, of course, to get customers to your site to make a purchase, emails should not solely focus on the sale. Instead, use email campaigns to engage customers regularly throughout the year and build brand loyalty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These emails can include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Welcome email<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Informational guides<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Milestone email (i.e. birthday, anniversary)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">New product announcements<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Survey and feedback<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer appreciation (i.e. early sale access, discount code)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Newsletter<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Unique holidays (i.e. National Coffee Day)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Consider using different landing pages for each of the different email types. For example, a cart abandonment email could lead customers to a product page of the item they\u2019re interested in. Or a holiday email could feature a product page with curated holiday wish list items.\u00a0<\/span><\/p>\n<h2><strong>Tips for Ecommerce Marketing<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Along with the strategies and channels discussed above, here are a few more tips you can use throughout your entire eCommerce marketing plan.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Focus on personalisation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Personalised marketing not only helps you reach your target audience better, but it also provides a better overall customer experience. So much so, that <\/span><a href=\"https:\/\/instapage.com\/blog\/personalized-marketing\"><span style=\"font-weight: 400;\">80% of consumers <\/span><\/a><span style=\"font-weight: 400;\">say they are more likely to do business with a company if it offers personalized experiences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following elements are key for personalisation:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Collect plenty of data.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Segment your customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create different content for different segments.<\/span><\/li>\n<\/ul>\n<h3><strong>Include social proof<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Social proof is how the actions of other people influence our decision making \u2014\u00a0 if everyone thinks it\u2019s great, then it must be great.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you see a line outside a restaurant, you\u2019ll probably believe that a restaurant is pretty good and you\u2019ll want to try it. Or if you are looking for a new hairstylist, you\u2019ll ask friends for their recommendations and read reviews online to help during the decision making process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When used in digital marketing, social proof can be a powerful tool for building brand awareness, increasing credibility, and most importantly, driving conversions.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-13958\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-3-7.png\" alt=\"Guide to eCommerce Marketing Strategies-106\" width=\"1999\" height=\"1335\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-3-7.png 1999w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-3-7-300x200.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-3-7-640x427.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-3-7-768x513.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/guide-to-ecommerce-marketing-strategies-3-7-1536x1026.png 1536w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/www.slip.com\/\"><i><span style=\"font-weight: 400;\">Slip<\/span><\/i><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Social proof can be incorporated into your website design, marketing material, advertisements and display banners, social media posts, and email campaigns. Below are the most common types of social proof:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer Reviews<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Testimonials<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Expert and celebrity endorsements<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Trust seals\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Media mentions (i.e., As seen on BBC)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Awards and Recognitions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Brand stats (i.e., Over 1000 Customers Served)<\/span><\/li>\n<\/ul>\n<h3><strong>Optimise for all devices<\/strong><\/h3>\n<p><a href=\"https:\/\/www.paymentssource.com\/list\/6-ways-coronavirus-is-changing-u-k-e-commerce\"><span style=\"font-weight: 400;\">Over half<\/span><\/a><span style=\"font-weight: 400;\"> of the U.K.\u2019s eCommerce shopping is conducted on a mobile device.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With more and more consumers using mobile to shop, your marketing must be optimised for all devices. Some elements to consider include:<\/span><\/p>\n<ul>\n<li><b>Reworking the buying process:<\/b><span style=\"font-weight: 400;\"> Create the shortest path to checkout. <\/span><a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-strategies\/search\/smartphone-shopping-search-statistics\/\"><span style=\"font-weight: 400;\">77% of smartphone shoppers<\/span><\/a><span style=\"font-weight: 400;\"> are more likely to purchase from companies whose mobile sites or apps allow them to make purchases quickly.<\/span><\/li>\n<li><b>Design a responsive website design:<\/b><span style=\"font-weight: 400;\"> Images and content should fit nicely regardless of screen size. Rewrite headlines to be shorter and more direct for mobile customers, as they shouldn\u2019t have to scroll too much before seeing a CTA.<\/span><\/li>\n<li><b>Keep speed: <span style=\"font-weight: 400;\">Mobile and tablets should be just as fast as desktop. This is very important, as <\/span><a href=\"https:\/\/www.thinkwithgoogle.com\/marketing-strategies\/data-and-measurement\/mobile-site-speed-conversion-statistics\/\"><span style=\"font-weight: 400;\">mobile sites that load in two seconds<\/span><\/a><span style=\"font-weight: 400;\"> or less have a 15% higher conversion rate than the average mobile site.<\/span><\/b><\/li>\n<\/ul>\n<h2><strong>Conclusion<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">There\u2019s a lot of factors that will ultimately impact your eCommerce marketing plan. Who your customers are, what products you offer, and where you want to take your business will direct which strategies you\u2019ll use and how successful they will be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep in mind that marketing strategies are constantly changing and evolving with new eCommerce platforms and features. The best advice is to constantly test, test, and test some more, to see what works best for your store.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s no secret that there\u2019s been a dramatic change to the way we shop.\u00a0 The days of strolling the high streets have been replaced with scrolling eCommerce websites. Whether it &hellip; <a href=\"\/gb\/en\/blog\/guide-to-ecommerce-marketing-strategies\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Guide to eCommerce Marketing Strategies&#8221;<\/span><\/a><\/p>\n","protected":false},"author":244,"featured_media":16826,"comment_status":"open","ping_status":"closed","sticky":false,"template":"single-content-hub.php","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guide to eCommerce Marketing Strategies | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"Setting an eCommerce marketing strategy depends on several factors, including advertising budgets, target audiences, product types, and promotional materials. 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