{"id":13898,"date":"2020-11-17T13:17:49","date_gmt":"2020-11-17T13:17:49","guid":{"rendered":"\/gb\/en\/blog\/?p=13898"},"modified":"2023-10-24T14:37:26","modified_gmt":"2023-10-24T13:37:26","slug":"cloud-telephony-microsoft-teams","status":"publish","type":"post","link":"\/gb\/en\/blog\/cloud-telephony-microsoft-teams\/","title":{"rendered":"How to Add Cloud Telephony to Microsoft Teams"},"content":{"rendered":"

Many businesses rely on Microsoft 365 and use<\/span> Microsoft Teams<\/a><\/strong> to address the challenge of team collaboration in a virtual environment. That said, as<\/span> 90%<\/a><\/strong> of business leaders prefer the phone over other business communication tools, the humble phone call is still king.<\/span><\/p>\n

Microsoft Teams telephony<\/a> is a phone system that <\/span>integrates voice calling<\/a><\/strong> and the benefits of traditional<\/span> telephony<\/a><\/strong> features into the collaborative Microsoft Teams environment. Having a comprehensive Teams telephony hub allows users to make and receive phone calls, host video calls, and manage voicemail directly within the Teams app. By tapping into the power of cloud telephony, Microsoft Teams users can take advantage of features like call routing, auto-attendants, and call analytics, making it a robust choice for businesses seeking a unified communication experience within their familiar Teams environment.\u00a0<\/span><\/p>\n

Due to the widespread use of Microsoft Teams for collaboration, messaging, and video conferencing<\/a>, numerous IT leaders are eager to maximise the potential of this communication platform, and adding cloud telephony could just be the best way to achieve this.<\/span><\/p>\n

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What is cloud telephony?<\/strong><\/h2>\n

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\"A<\/p>\n

Put simply, cloud telephony, also known as hosted telephony, is a type of communications technology that uses cloud computing to provide voice services (phone capabilities) over the internet. Instead of traditional PBX systems, landlines and on-premises hardware, cloud telephony relies on virtualised infrastructure often hosted in data centres and managed by service providers.\u00a0<\/span><\/p>\n

For most modern businesses, an efficient cloud telephony platform usually takes the form of unified communications as a service (a UCaaS platform<\/a><\/strong>) and enables users to access their phone from their desktop or a mobile device for more flexible business communication. Unifying multiple communications channels within one solution enables businesses to manage their business phone systems and calling plans over the cloud.\u00a0<\/span><\/p>\n

Instead of relying on traditional telephone systems and hardware, cloud telephony uses virtual resources hosted in data centres, often in the form of a VoIP-based hosted private branch exchange (<\/strong><\/span>PBX system<\/a>)<\/strong>.<\/strong> This approach offers greater flexibility, scalability, and cost-effectiveness, giving businesses access to more advanced features like call routing, voicemail, custom call queues, analytics, and call control, all while reducing the need for physical infrastructure.<\/span><\/p>\n

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A cloud telephony solution for Microsoft Teams<\/strong><\/h2>\n

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