{"id":13728,"date":"2020-11-16T12:35:10","date_gmt":"2020-11-16T12:35:10","guid":{"rendered":"\/gb\/en\/blog\/?p=13728"},"modified":"2025-04-11T03:57:36","modified_gmt":"2025-04-11T02:57:36","slug":"public-sector-property-post-covid","status":"publish","type":"post","link":"\/gb\/en\/blog\/public-sector-property-post-covid\/","title":{"rendered":"UK Public Sector Property Implications for a Post COVID-19 World"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The pandemic now has around 2.6 billion people living under some sort of lockdown or quarantine. The social and financial impact is undeniable as people stay home, offices and shops close, and our economy effectively stalls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In real estate &amp; property management terms, the pandemic will certainly have an impact as remote working becomes popular and organisations realise you don\u2019t need an office building to be productive. The concentration of work and living space is now under scrutiny. How will that affect the public sector?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral UK recently conducted a public sector survey in which 46% of respondents said the use of office and estates has experienced significant change as a result of COVID-19.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-14018\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/use-office-estates-change.gif\" alt=\"UK Public Sector Property Implications for a Post COVID-19 World-163\" width=\"327\" height=\"338\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It is hard to predict the return-to-office date for the UK, let alone the public sector, as it\u2019s influenced by so many factors. The public sector is in a unique position where a certain amount of in-person interaction is needed to deliver citizen services (construction, community programmes, <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/cloud-communications-solutions-for-healthcare.html\">healthcare<\/a> etc.). It is safe to assume that some form of remote work will stay with us going forward<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14019 size-full\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/uk-public-sector-property-implications-for-a-post.png\" alt=\"uk public sector property implications for a post\" width=\"2048\" height=\"649\" srcset=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/uk-public-sector-property-implications-for-a-post.png 2048w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/uk-public-sector-property-implications-for-a-post-300x95.png 300w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/uk-public-sector-property-implications-for-a-post-640x203.png 640w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/uk-public-sector-property-implications-for-a-post-768x243.png 768w, \/gb\/en\/blog\/wp-content\/uploads\/2020\/11\/uk-public-sector-property-implications-for-a-post-1536x487.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/p>\n\t\t<style>\r\n\t\t\t@media (min-width: 768px) {\r\n\t\t\t\t.bottom-cta .bottom-cta-img {\r\n\t\t\t\t\tfloat: left;\r\n\t\t\t\t\twidth: 50%;\r\n\t\t\t\t}\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-img img {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta {\r\n\t\t\t\tbackground: #001138;\r\n\t\t\t\tpadding: 30px;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy {\r\n\t\t\t\tpadding: 0 30px;\r\n\t\t\t\toverflow: hidden;\r\n\t\t\t\tcolor: #fff;\r\n\t\t\t}\r\n\r\n\t\t\t.bottom-cta .bottom-cta-copy .btn-primary {\r\n\t\t\t\twidth: 100%;\r\n\t\t\t}\r\n\t\t<\/style>\r\n\t\t<div class=\"bottom-cta  CID-cta-2FdM5dTp IID-cta-69f792ae05286\"\r\n\t\t\tdata-dl-custom-type=\"cta\">\r\n\t\t\t<div class=\"bottom-cta-img\">\r\n\t\t\t\t<img decoding=\"async\" src=\"\/gb\/en\/blog\/wp-content\/uploads\/2020\/10\/asking-a-question-during-webinar.jpg\" alt=\"Call to action banner\">\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"bottom-cta-copy\">\r\n\t\t\t\t<span style=\"font-size: 24px; line-height: 30px;\">What does the age of remote work mean for the public sector? Get the results of RingCentral's extensive survey.<\/span>\r\n\t\t\t\t<span class=\"text-center\" style=\"display: block;\">\r\n\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\ttitle=\"read the report\" href=\"\/gb\/en\/blog\/public-sector-survey-report\" target=\"_blank\"\r\n\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"What does the age of remote work mean for the public sector? Get the results of RingCentral's extensive survey.\"\r\n\t\t\t\t\tdata-dl-name=\"What does the age of remote work mean for the public sector? Get the results of RingCentral's extensive survey. | READ THE REPORT\">READ THE REPORT<\/a>\r\n\t\t\t<\/span>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n<h2><b>The emergence of \u201chot-desking\u201d in the public sector<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">An immediate and easy-to-implement response could be the introduction of <\/span><strong><a href=\"\/gb\/en\/blog\/definitions\/hot-desking\/\">hot-desking<\/a><\/strong><span style=\"font-weight: 400;\">. One of the biggest benefits of hot-desking to budget-constrained entities is cost reduction. Hot desking <\/span><a href=\"https:\/\/www.officespacesoftware.com\/blog\/just-how-effective-is-your-hot-desking-strategy\"><span style=\"font-weight: 400;\">helps cut down<\/span><\/a><span style=\"font-weight: 400;\"> expenses by eliminating the amount of office space an organisation needs, as on any given day 30-50% of the workforce is expected to work from home. It\u2019s useful for departments where workers spend a lot of their time travelling, are in-field staff or can easily spend part of the week working remotely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another <\/span><span style=\"font-weight: 400;\">benefit<\/span><span style=\"font-weight: 400;\"> is that hot-desking allows your employees to work near colleagues they would normally not see otherwise. This strengthens relationships, promotes better teamwork, and improves inter-departmental collaboration.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, if hot-desking is to be adopted in a post-pandemic world, there would need to be a focus on desk-cleaning practices along with a period of \u201cno bookings\u201d for safety measures. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many UK institutions have adopted these strategies even before the pandemic to slash big budget items like corporate real estate. <\/span><a href=\"https:\/\/www.theregister.com\/2019\/06\/05\/bt_office_consolidation\/\"><span style=\"font-weight: 400;\">Most notably, BT shut down more than 270 UK offices as part of a three to five-year grand plan to carve out \u00a31.5B in expenses from its operating budget<\/span><\/a>. <span style=\"font-weight: 400;\">Going forward we anticipate more of these consolidation efforts emerging in the public sector to account for pandemic losses in taxpayer revenues.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Read BT\u2019s case study: <a href=\"http:\/\/www.btconferencing.co.uk\/downloads-library\/case-studies\/the-conference-powered-agile-enterprise_en-gb.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Flexible working in BT &#8211; the conference powered agile enterprise<\/a><\/span><\/p>\n<h2><b>Evaluating the office through a post-pandemic lens<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In the UK, the Office for Budget Responsibility (OBR) has set out a scenario in which public finances could be hit harder by the coronavirus than the 2008 global financial crisis. <\/span><span style=\"font-weight: 400;\">Reducing property footprints and budgets will be key to evolving past these struggles. According to a recent<\/span> <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2020-04-03-gartner-cfo-surey-reveals-74-percent-of-organizations-to-shift-some-employees-to-remote-work-permanently2\"><span style=\"font-weight: 400;\">Gartner survey<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><span style=\"font-weight: 400;\"> 74% of CFOs plan to move at least 5% of their on-site workforce to remote positions permanently after COVID-19.\u00a0<\/span><\/p>\n<p>Read PWC survey response: <a href=\"\/gb\/en\/blog\/pwc-deloitte-cfo-survey-cfo-cheat-sheet\" target=\"_blank\" rel=\"noopener noreferrer\">The post-pandemic CFO cheat sheet<\/a><\/p>\n<p><span style=\"font-weight: 400;\">Public sector organisations will not go back to the way we knew before the pandemic, but will reinvent themselves to be more resilient, adapting their operational models to the new normal. While some voices are predicting the death of the office, we don\u2019t think that will be the case. Social distancing has highlighted the value of day-to-day interactions as a key ingredient for innovation. The physical office will continue to play a role in facilitating collaboration, employee mental health, well-being and productivity. It is likely to cater for face-to-face and large group interactions. Fewer cubicles and more meeting rooms.\u00a0<\/span><\/p>\n<h2><b>A catalyst for change: Public sector adopting flexible space models (think WeWork)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The flexible space sector, which in recent years has accounted for a substantial share of commercial real estate consumption, has fallen flat as a direct result of the COVID-19 outbreak. WeWork, which was the industry&#8217;s darling at one point, is <\/span><a href=\"https:\/\/www.bloombergquint.com\/business\/wework-default-is-a-real-possibility-fitch-ratings-warns\"><span style=\"font-weight: 400;\">now at serious risk of defaulting due to the effects of the pandemic<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the long term, demand for flex space will continue to be important to the success of our economy. Though this has traditionally been used by high tech SMBs, public sector organisations and perhaps third sector (non-profits, housing associations and charities) may employ this strategy to maximise their budgets. Many organisations will be anxious not to commit to big CapEx projects or make any firm employee headcount forecasts, which will strengthen demand for shared work spaces.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the public sector to realistically adopt this new model, there would need to be structural changes to how these spaces are used including lower employee density per square metre and deployment of robust network security infrastructure to protect sensitive information. This infrastructure is all available in today\u2019s world and is easy to implement. The flexi space industry will need to adapt to highly regulated clientele coming into their spaces.\u00a0<\/span><\/p>\n<h2><b>Public sector office re-entry checklist<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While we don\u2019t know when we will be able to return to the office, there is no harm in preparing your organisation&#8217;s return to the office plan. Here is our high level checklist of things to consider before opening the doors:\u00a0<\/span><\/p>\n<p><b>1. Work style adaptations<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reduce workplace density \u2013 redesign spaces to maintain new distancing standards<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create new protocols to reduce gatherings in the office<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide new onsite facilities to reduce the need to leave (e.g. cafeteria)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enable remote working to continue (through technology and tools)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Limit sharing of equipment wherever possible\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Encourage people to adapt to new practices to limit touching shared equipment (e.g. encourage less printing) <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ol>\n<p><b>2. Asset and people protection<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide full protection of your staff through hygiene solutions. Visible and well-trained cleaning staff will be critical<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create staff commuting plans and protocols to stagger staff start times to reduce congestion in lifts\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create employee and visitor screening protocols (taking temperature etc.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consider asking (not mandating) your whole organisation to download a contact tracing app (for their own and colleagues\u2019 safety)<\/span><\/li>\n<\/ol>\n<p><b>3. Workforce communications\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide details on the above plan and instil confidence that it is safe to come back to work\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create an eligibility plan for returning to the office and identify priorities of re-entry<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Critical activities and sites identified<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create a training and <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/cloud-education-solutions.html\">education<\/a> programme to prepare for return to work<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide mental health support\u00a0<\/span><\/li>\n<\/ol>\n<h2><b>Looking beyond the pandemic<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Our new normal will take time to evolve. New trends are already starting to take shape as governments, businesses and communities begin to adjust. Returning to work means reaching an optimal solution where the trust of people in their government is beyond expectations. The physical and digital transformation of our offices is instrumental in reaching this state and crucial to getting back to work. New habits and behaviours will need to be adopted and educated. This reset will lay the groundwork for reimagining the new workplace as a distributed model rather than a singular place.<\/span><\/p>\n\t\t<div class=\"bottom-cta style-3 mid  CID-cta-2FdM5dTp\"\r\n\t\t\tdata-dl-custom-type=\"ctaButton\">\r\n\t\t\t<div class=\"bottom-cta-copy text-center\">\r\n\t\t\t\t<div class=\"h2\">Now discover what public sector leaders think of how the pandemic affects property management plans.<\/div>\r\n\t\t\t\t<p><\/p>\r\n\t\t\t\t<div>\r\n\t\t\t\t\t<a class=\"rc-cta-shortcode btn btn-primary btn-lg\" data-dl-element=\"button\"\r\n\t\t\t\t\t\tclass=\"btn btn-primary btn-lg\" style=\"margin-top: 16px; font-weight: bold;\"\r\n\t\t\t\t\t\ttitle=\"read the report\" href=\"\/gb\/en\/blog\/public-sector-survey-report\" target=\"_blank\"\r\n\t\t\t\t\t\trel=\"noopener noreferrer\" data-dl-additional-info=\"Now discover what public sector leaders think of how the pandemic affects property management plans.\"\r\n\t\t\t\t\t\tdata-dl-name=\"Now discover what public sector leaders think of how the pandemic affects property management plans. | READ THE REPORT\">READ THE REPORT<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t<\/div>\r\n\t\t\n","protected":false},"excerpt":{"rendered":"<p>The pandemic now has around 2.6 billion people living under some sort of lockdown or quarantine. The social and financial impact is undeniable as people stay home, offices and shops &hellip; <a href=\"\/gb\/en\/blog\/public-sector-property-post-covid\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;UK Public Sector Property Implications for a Post COVID-19 World&#8221;<\/span><\/a><\/p>\n","protected":false},"author":69,"featured_media":13855,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[74,178,66,88],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UK Public Sector Property Implications for a Post COVID-19 World | RingCentral UK Blog<\/title>\n<meta name=\"description\" content=\"With around 2.6 billion people living under some sort of lockdown or quarantine, how will that affect how the public sector handles property?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/blog\/public-sector-property-post-covid\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ashima Bhatt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"UK Public Sector Property Implications for a Post COVID-19 World | RingCentral UK Blog","description":"With around 2.6 billion people living under some sort of lockdown or quarantine, how will that affect how the public sector handles 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Product Marketing for RingCentral\u2019s core Message, Video, Phone product offering. She uses RingCentral as a platform to share with the world how to connect people in meaningful and compelling ways to build forward.","url":"\/gb\/en\/blog\/author\/ashima-bhatt\/"}]}},"_links":{"self":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/13728"}],"collection":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/users\/69"}],"replies":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/comments?post=13728"}],"version-history":[{"count":0,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/posts\/13728\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media\/13855"}],"wp:attachment":[{"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/media?parent=13728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/categories?post=13728"},{"taxonomy":"post_tag","embeddable":true,"href":"\/gb\/en\/blog\/wp-json\/wp\/v2\/tags?post=13728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}